topic Re: XTU hangs at splash screen in Mobile and Desktop Processors

XTU hangs at splash screen

TMerc3 — Tue, 08 Oct 2019 13:38:56 GMT

Attached are the logs.

Re: XTU hangs at splash screen

AlHill — Tue, 08 Oct 2019 13:51:33 GMT

What is your processor model number?

What version of windows 10 are you using? 1903?

What is your device model number? Laptop or desktop?

Doc

Re: XTU hangs at splash screen

TMerc3 — Tue, 08 Oct 2019 14:02:11 GMT

1903

Re: XTU hangs at splash screen

AlHill — Tue, 08 Oct 2019 14:07:54 GMT

What is your processor model number?

What is your device model number? Laptop or desktop?

Doc

Re: XTU hangs at splash screen

TMerc3 — Tue, 08 Oct 2019 17:16:43 GMT

Doesn't matter. All processors must be able to load XTU past the splash screen on Windows 1903. If a CPU isn't supported, XTU still needs to load and display a message about not being able to access some or all features.

Re: XTU hangs at splash screen

AlHill — Tue, 08 Oct 2019 17:33:49 GMT

Note: Only X and K processors are support. Nothing else.

Doc

Re: XTU hangs at splash screen

TMerc3 — Tue, 08 Oct 2019 17:35:46 GMT

AMD processors running Windows should be able to get past the splash screen.

Re: XTU hangs at splash screen

AlHill — Tue, 08 Oct 2019 17:42:29 GMT

On the xtu download page, read under "This download is valid for the product(s) listed below.". You will not find anything but Intel X and K processors, and certainly not AMD.

https://downloadcenter.intel.com/download/24075

Perhaps you can find a similar utility on the AMD website.

Doc

Re: XTU hangs at splash screen

AlHill — Tue, 08 Oct 2019 17:59:26 GMT

The product page for xtu clearly states what processors are supported. It is naive to expect a utility written specifically for Intel processors to work on AMD processors.

And, insults and name calling on this community are not tolerated.

Doc