topic Re: Intel Extreme Tuning Utility freezes on splash/loading screen (have to ALT-F4 to close it) in Mobile and Desktop Processors

Intel Extreme Tuning Utility freezes on splash/loading screen (have to ALT-F4 to close it)

FGibs — Wed, 12 Jun 2019 09:14:46 GMT

Hi!

I am running an i7-8086k on an ASUS ROG STRIX Z370-E GAMING motherboard with Windows 10 64 bit. I am unable to load the Intel Extreme Tuning utility and it freezes on launch. Any help would be appreciated.

Re: Intel Extreme Tuning Utility freezes on splash/loading screen (have to ALT-F4 to close it)

AlHill — Wed, 12 Jun 2019 09:20:24 GMT

What version of w10? 1903? 1809? 1803? Other?

Doc

Re: Intel Extreme Tuning Utility freezes on splash/loading screen (have to ALT-F4 to close it)

FGibs — Wed, 12 Jun 2019 09:27:14 GMT

1809, thanks Doc!

Re: Intel Extreme Tuning Utility freezes on splash/loading screen (have to ALT-F4 to close it)

Alberto_R_Intel — Tue, 18 Jun 2019 04:04:55 GMT

FGibs, Thank you for posting in the Intel® Communities Support.

When did the issue start?

Did you try to uninstall the Intel® XTU from "Apps and features" and then re-install it again?

Regards,

Alberto R.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: Intel Extreme Tuning Utility freezes on splash/loading screen (have to ALT-F4 to close it)

David_V_Intel — Fri, 21 Jun 2019 03:39:59 GMT

Hello FGibs,

Were you able to check the previous post?

Let me know if you need assistance.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: Intel Extreme Tuning Utility freezes on splash/loading screen (have to ALT-F4 to close it)

FGibs — Sun, 23 Jun 2019 08:32:38 GMT

Hi David & Alberto. I've uninstalled and reinstalled from the uninstall utility, but I haven't from the "Apps and features" menu. I'll try that right now.

Re: Intel Extreme Tuning Utility freezes on splash/loading screen (have to ALT-F4 to close it)

FGibs — Sun, 23 Jun 2019 08:42:32 GMT

Tried it, doesn't work.

Re: Intel Extreme Tuning Utility freezes on splash/loading screen (have to ALT-F4 to close it)

David_V_Intel — Tue, 25 Jun 2019 04:50:30 GMT

Hello FGibs,

Thank you for your response.

I was reviewing the information you have provided so far and I can see that you do not have the latest build of Windows, if possible, please update to the 1903 build and then try re-installing the Intel ® Extreme Tuning Utility to see if this fixes the issue.

You can try updating the build by using Windows update, if it does not help, you can get the updater tool in the link below:

https://www.microsoft.com/en-ca/software-download/windows10

* Please be aware that the content on that site is not controlled by Intel*. This information is offered for your convenience and should not be viewed as an endorsement by Intel* for the merchants or services offered there. *

Let me know the outcome.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: Intel Extreme Tuning Utility freezes on splash/loading screen (have to ALT-F4 to close it)

FGibs — Tue, 25 Jun 2019 08:53:05 GMT

Hi David! That didn't work BUT I solved the problem.

On my motherboard manufacturer's website (ASUS) I found an older version of Intel XTU that they had as a download specifically for the Z370-E board I have. This one actually works! Hopefully someone comes across this thread and sees this solution.

I appreciate the help! Have a great day!