topic Re: i9900k fails IPDT, PC acts weird in Mobile and Desktop Processors

i9900k fails IPDT, PC acts weird

MJusk — Sat, 13 Jun 2020 03:49:37 GMT

So lately my PC started to act strangely, some glitches in the games, and what is most unusual doesn't matter what program i use it just closes random at any time.

It took me a while to post this question, so please help.

Should i RMA my processor ?

It was only a year since i bought it new, never was OC'd.

Thank you

I did a IPDT , here's the outcome:

--- IPDT64 - Revision: 4.1.4.36

--- IPDT64 - Start Time: 12/06/2020 21:22:43

----------------------------------------------

-- Testing

----------------------------------------------

CPU 1 - Genuine Intel - Pass.

CPU 1 - BrandString - Pass.

CPU 1 - Cache - Pass.

CPU 1 - MMXSSE - Pass.

CPU 1 - IMC - Pass.

CPU 1 - Prime Number - Pass.

CPU 1 - Floating Point - Fail.

CPU 1 - Math - Fail.

CPU 1 - GPUStressW - Pass.

CPU 1 - CPULoad - Pass.

CPU 1 - CPUFreq - Pass.

IPDT64 Failed

--- IPDT64 - Revision: 4.1.4.36

--- IPDT64 - End Time: 12/06/2020 21:26:31

----------------------------------------------

FAIL

Re: i9900k fails IPDT, PC acts weird

AndrewG_Intel — Tue, 16 Jun 2020 03:27:44 GMT

Hello MJusk

Thank you for posting on the Intel® communities.

In order to check this behavior further could you please provide the following information?

1- Was there any hardware or software change or update before the issue started to happen?

2- Have you made sure the system is up to date? (Windows updates, drivers updates, software updates, etc.).

3- When the programs are randomly closing, are they showing any error message? Are you getting a Windows® error message or Blue Screen of Death (BSOD) error? Please provide details?

4- Have you tried loading BIOS defaults for testing purposes? If not, could you please try this. We recommend contacting the motherboard manufacturer for proper instructions.

5- Have you checked that the processor and the cooling system/heatsink are properly installed?

6- By any chance have you monitored the temperatures to discard overheating issues?

7- Please brand and model of the following components:

Cooling System orHeatsink/Fan
Computer Case/Chassis:

8- Please provide the .txt file report of the Intel® Processor Diagnostic Tool?

9- Also, please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to gather more details about your system.

9.1- Download the Intel® SSU and save the application on your computer.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

9.2- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".

9.3- To save your scan, click Next and click Save.

Note:

To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

Best regards,

Andrew G.

Intel Customer Support Technician

Re: i9900k fails IPDT, PC acts weird

AndrewG_Intel — Fri, 19 Jun 2020 19:41:22 GMT

Hello MJusk

We are checking this thread and we would like to know if you need further assistance. Please let us know if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

Re: i9900k fails IPDT, PC acts weird

MJusk — Fri, 19 Jun 2020 19:54:31 GMT

Hello Andrev

Sorry didn't saw your reply. We did couple of tests with a retailer and he accepted the CPU back.

Thanks

Re: i9900k fails IPDT, PC acts weird

AndrewG_Intel — Fri, 19 Jun 2020 20:04:05 GMT

Hello MJusk

Thank you for your response.

We are glad to know that you were able to find a solution with the retailer.

In this case, we will proceed to close this thread and it has been a pleasure to assist you.

Best regards,

Andrew G.

Intel Customer Support Technician