topic Re: I can't launch my Intel Extreme Tuning Utility so i have to report it and my guess is that this is the right place to do so in Mobile and Desktop Processors

I can't launch my Intel Extreme Tuning Utility so i have to report it and my guess is that this is the right place to do so

DBel0 — Wed, 06 Nov 2019 05:37:37 GMT

My rig:

i5-6600K
Gigabyte Z170X gaming 3
EVGA geforce GTX 1070 FTW gaming acx 3.0 8gb
2x8gb ram (Corsair vengeance LPX CMK16GX4M2B3200C16R)
2 ssd's
1 hdd
Corsair RM550x

and the logs as attachment

Re: I can't launch my Intel Extreme Tuning Utility so i have to report it and my guess is that this is the right place to do so

AlHill — Wed, 06 Nov 2019 05:55:39 GMT

Were you ever able to launch XTU?

What version of Windows 10? 1903?

Doc

Re: I can't launch my Intel Extreme Tuning Utility so i have to report it and my guess is that this is the right place to do so

DBel0 — Wed, 06 Nov 2019 06:14:26 GMT

i have never been able to, i downloaded it a few days back (reinstalled it today) but i had no time to look into it

win 10 version 1803

Re: I can't launch my Intel Extreme Tuning Utility so i have to report it and my guess is that this is the right place to do so

AlHill — Wed, 06 Nov 2019 06:19:30 GMT

Update W10 to 1903 and try again. 1803 is already more than 18 months old.

Doc

Re: I can't launch my Intel Extreme Tuning Utility so i have to report it and my guess is that this is the right place to do so

DBel0 — Wed, 06 Nov 2019 06:32:15 GMT

I will, i didn't even know there was an update available I'll let you know when i updated if it worked

Re: I can't launch my Intel Extreme Tuning Utility so i have to report it and my guess is that this is the right place to do so

AlHill — Wed, 06 Nov 2019 06:39:46 GMT

There is 1803, followed by 1809, followed by 1903, and next week there will be 1909.

Update yourself from here: https://www.microsoft.com/en-us/software-download/windows10

Doc

Re: I can't launch my Intel Extreme Tuning Utility so i have to report it and my guess is that this is the right place to do so

DBel0 — Wed, 06 Nov 2019 20:04:57 GMT

it unfortunately didn't work, i have the 1903 update installed right now

Re: I can't launch my Intel Extreme Tuning Utility so i have to report it and my guess is that this is the right place to do so

Alberto_R_Intel — Tue, 12 Nov 2019 05:57:55 GMT

DBel0, Thank you for posting in the Intel® Communities Support.

I just wanted to check if the problem persists and if you need further assistance on this matter?

Just to make sure, in the following link you will find the option to download the Intel® Intel® Extreme Tuning Utility (Intel® XTU), please uninstall the application from "Apps and Features" and install the following version 6.5.1.37, please test it to confirm if it is launching now:

https://downloadcenter.intel.com/download/29183/Intel-Extreme-Tuning-Utility-Intel-XTU-?product=66427

Once you get the chance, please let us know the results.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: I can't launch my Intel Extreme Tuning Utility so i have to report it and my guess is that this is the right place to do so

DBel0 — Wed, 13 Nov 2019 04:26:32 GMT

hi Alberto,

i think i had that version already (maybe one earlier) but it works now after a re-install

so thanks!

Re: I can't launch my Intel Extreme Tuning Utility so i have to report it and my guess is that this is the right place to do so

Alberto_R_Intel — Thu, 14 Nov 2019 02:39:01 GMT

Hi DBel0, Thank you very much for letting us know those results.

Perfect, excellent, it is great to hear that the issue got fixed and now you are able to use the Intel® Extreme Tuning Utility without any problems.

Any other inquiry, do not hesitate to contact us again.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: I can't launch my Intel Extreme Tuning Utility so i have to report it and my guess is that this is the right place to do so

DBel0 — Fri, 15 Nov 2019 05:48:28 GMT

no problem!

Re: I can't launch my Intel Extreme Tuning Utility so i have to report it and my guess is that this is the right place to do so

Alberto_R_Intel — Fri, 15 Nov 2019 23:10:20 GMT

DBel0, Thank you very much.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel