topic Re: I am seeing this machine check exception error on a come module with with E2897 CPU and the kernel version used is 4.9.119-yocto-standard. in Mobile and Desktop Processors

I am seeing this machine check exception error on a come module with with E2897 CPU and the kernel version used is 4.9.119-yocto-standard.

ajust3 — Wed, 24 Jul 2019 11:57:52 GMT

CPU 1: Machine Check Exception: 4 Bank 0: 9000000020000003

mce: [Hardware Error]: TSC 8f0ad20006

mce: [Hardware Error]: PROCESSOR 0:30679 TIME 1556882638 SOCKET 0 APIC 4 microcode 90a

mce: [Hardware Error]: Run the above through 'mcelog --ascii'

mce: [Hardware Error]: CPU 0: Machine Check Exception: 4 Bank 5: f40000400090000f

mce: [Hardware Error]: TSC 8f0ace4c12 ADDR 95d6050

mce: [Hardware Error]: PROCESSOR 0:30679 TIME 1556882638 SOCKET 0 APIC 0 microcode 90a

mce: [Hardware Error]: Run the above through 'mcelog --ascii'

mce: [Hardware Error]: CPU 1: Machine Check Exception: 4 Bank 5: f40000400090000f

mce: [Hardware Error]: TSC 8f0ad20006 ADDR 95d6050

mce: [Hardware Error]: PROCESSOR 0:30679 TIME 1556882638 SOCKET 0 APIC 4 microcode 90a

mce: [Hardware Error]: Run the above through 'mcelog --ascii'

mce: [Hardware Error]: CPU 0: Machine Check Exception: 4 Bank 0: b600000032100810

mce: [Hardware Error]: TSC 8f0ace4c12 ADDR 95d6050

mce: [Hardware Error]: PROCESSOR 0:30679 TIME 1556882638 SOCKET 0 APIC 0 microcode 90a

mce: [Hardware Error]: Run the above through 'mcelog --ascii'

mce: [Hardware Error]: Machine check: Processor context corrupt

Kernel panic - not syncing: Fatal machine check

do_IRQ: 0.193 No irq handler for vector

Failed to insert

Re: I am seeing this machine check exception error on a come module with with E2897 CPU and the kernel version used is 4.9.119-yocto-standard.

ajust3 — Tue, 13 Aug 2019 14:13:54 GMT

Hi all

Is there anyone facing similar issues due to MCE triggered due to the BUSINIT error .

let me know if you have any idea regarding the root cause for this issue and solution if any ..

Re: I am seeing this machine check exception error on a come module with with E2897 CPU and the kernel version used is 4.9.119-yocto-standard.

Alberto_R_Intel — Fri, 30 Aug 2019 21:10:01 GMT

ajust3, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance to your inquiry, could you please confirm the model of the Intel® processor that you are using?

We looked in our official web site for the Intel® E2897 Processor and that model is not showing:

https://ark.intel.com/content/www/us/en/ark.html

Or, you can also provide the SSU report, that report provides the model of the Intel® Processor as well as some other details of the components installed on your computer:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

To attach the report, once you choose "reply" select the "clip" icon on the lower left corner.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: I am seeing this machine check exception error on a come module with with E2897 CPU and the kernel version used is 4.9.119-yocto-standard.

Alberto_R_Intel — Thu, 05 Sep 2019 03:55:22 GMT

ajust3, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: I am seeing this machine check exception error on a come module with with E2897 CPU and the kernel version used is 4.9.119-yocto-standard.

ajust3 — Thu, 05 Sep 2019 09:39:33 GMT

hi Alberto

please find the CPU information. wrongly mentioned earlier as "E2897" sorry ..it is E3897

processor : 0

vendor_id : GenuineIntel

cpu family : 6

model : 55

model name : Intel(R) Atom(TM) CPU E3827 @ 1.74GHz

stepping : 9

microcode : 0x90a

cpu MHz : 1749.300

cache size : 512 KB

physical id : 0

siblings : 2

core id : 0

cpu cores : 2

apicid : 0

initial apicid : 0

fpu : yes

fpu_exception : yes

cpuid level : 11

wp : yes

flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov

pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp lm c

onstant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf

pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm sse4_1 sse

Re: I am seeing this machine check exception error on a come module with with E2897 CPU and the kernel version used is 4.9.119-yocto-standard.

ajust3 — Thu, 05 Sep 2019 09:45:43 GMT

Hi Alberto

we are currently using 4.9.119-yocto linux running in our CPU

We are not using windows we are facing the issue only in Linux.

Can I use this tool in the link to generate the SSU report in yocto ?

https://downloadcenter.intel.com/download/26735/

Re: I am seeing this machine check exception error on a come module with with E2897 CPU and the kernel version used is 4.9.119-yocto-standard.

Alberto_R_Intel — Thu, 05 Sep 2019 21:10:08 GMT

ajust3, Thank you very much for confirming those details.

You mentioned that you are using the Intel® Processor E3897, still, that processor is not showing in our official web site:

https://ark.intel.com/content/www/us/en/ark.html

But I can see in the report that you provided that the actual model of the Intel® Processor is Intel Atom® Processor E3827. As you can see in the link below this unit is an Embedded Processor, so in this case, the best thing to do will be to submit your inquiry in our Intel® Embedded Communities support for further peer to peer assistance on this topic:

https://forums.intel.com/s/topic/0TO0P00000018NFWAY/embedded-intel-atom?language=en_US

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: I am seeing this machine check exception error on a come module with with E2897 CPU and the kernel version used is 4.9.119-yocto-standard.

ajust3 — Fri, 06 Sep 2019 10:15:58 GMT

Thanks Alberto

I will update the query in Intel® Embedded Communities support

Re: I am seeing this machine check exception error on a come module with with E2897 CPU and the kernel version used is 4.9.119-yocto-standard.

Alberto_R_Intel — Fri, 06 Sep 2019 20:07:03 GMT

ajust3, You are very welcome, thank you for your response.

Perfect, excellent, for this scenario that will be the best thing to do, they will further assist you in there.

Any other inquiry, do not hesitate to contact us again.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel