topic Re: Gigabyte B75M-D3H with G540 black lines on desktop in Mobile and Desktop Processors

Gigabyte B75M-D3H with G540 black lines on desktop

idata — Sat, 22 Sep 2012 20:15:56 GMT

Hi I have a G540 intel processor with a gigabyte B75m-d3h board.I am getting black lines on desktop. I have tried everything.What could be the problem?

Faulty processor? Thks

Re: Gigabyte B75M-D3H with G540 black lines on desktop

Jose_H_Intel1 — Sun, 23 Sep 2012 20:38:38 GMT

Hi Rick. Have you checked if the lines appear in safe mode? If they do not, then it could mean a driver issue. Try uninstalling the Intel® graphics driver and installing a different version. Clean installation of the operating system will discard a software issue

http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics&ProdId=3231&LineId=1100&FamilyId=39 http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics&ProdId=3231&LineId=1100&FamilyId=39

If the lines appear on safe mode or in the BIOS you may have a hardware issue. Try discarding the monitor, cable and video port as the cause.

You may also want to reset the BIOS settings to default and provide further details about your system and what you have tried so far if the issue persists.

Re: Gigabyte B75M-D3H with G540 black lines on desktop

idata — Mon, 24 Sep 2012 16:33:07 GMT

Thks for reply ,I noticed when I put up the memory to 64 for internal graphics ,which is the default ,lines appear. At 32meg which is lowest no lines. Any ideas?

Re: Gigabyte B75M-D3H with G540 black lines on desktop

Jose_H_Intel1 — Mon, 24 Sep 2012 20:35:15 GMT

It should work properly with the default settings but make sure Dynamic Video Memory Technology is set to auto. So, what results did you get from the previous suggested troubleshooting?

Would you kindly provide a memory model or part number?

Here you can find more information:

http://www.intel.com/support/graphics/sb/cs-010488.htm http://www.intel.com/support/graphics/sb/cs-010488.htm

http://www.intel.com/support/graphics/sb/CS-029090.htm http://www.intel.com/support/graphics/sb/CS-029090.htm

Re: Gigabyte B75M-D3H with G540 black lines on desktop

idata — Mon, 24 Sep 2012 23:36:09 GMT

THks for reply DVMT in bios settings only has 128meg ,256meg and max.I put it at max.My memory is GSkill F3-10666CL9D-4GBXL ,I already got in touch with Gskill,they told me to leave settings for my ram at auto.

In safe mode I still get black lines.I changed monitors and same thing. I can't try digital port(DVI-D) port I don't have a monitor or hardware for that.

I did also a systemdefault in bios and same thing.Hope this info helps. Thks

Re: Gigabyte B75M-D3H with G540 black lines on desktop

Jose_H_Intel1 — Wed, 26 Sep 2012 15:43:25 GMT

If you changed the video cable along with the monitor then it would be a good idea to test the processor with the Intel® Processor Diagnostic Tool

http://www.intel.com/support/processors/sb/CS-031726.htm http://www.intel.com/support/processors/sb/CS-031726.htm

And if the test passes there is a chance you may need to start swapping components to determine the cause of the issue.

Re: Gigabyte B75M-D3H with G540 black lines on desktop

idata — Wed, 26 Sep 2012 15:56:55 GMT

THks for reply ,but where i bought it online they decided to RMA the mobo. Hope that was the cause.Seems to be because why I couldn't put up internal graphics memory in bios on that board I don't know.THks

Re: Gigabyte B75M-D3H with G540 black lines on desktop

Jose_H_Intel1 — Wed, 26 Sep 2012 16:04:11 GMT

Hopefully that will resolve the issue; otherwise you may contact our technical support for further assistance. Thank you for sharing this information.

Re: Gigabyte B75M-D3H with G540 black lines on desktop

idata — Wed, 26 Sep 2012 16:33:47 GMT

THks for the help, I appreciate it and hopefully I won't have to contact intel support lol

Re: Gigabyte B75M-D3H with G540 black lines on desktop

idata — Fri, 05 Oct 2012 16:35:19 GMT

Hi I got board back and same thing going on. I took out one ran stick and problems go away.Both sticks are good if only one stick installed.I ran intel test and got platform controller test failed. Any ideas? Thks

Re: Gigabyte B75M-D3H with G540 black lines on desktop

idata — Fri, 05 Oct 2012 19:04:00 GMT

anyone to help pls

Re: Gigabyte B75M-D3H with G540 black lines on desktop

idata — Sat, 06 Oct 2012 19:52:26 GMT

PLs anyone I need to know what to do with the processor at this point? THks

Re: Gigabyte B75M-D3H with G540 black lines on desktop

Jose_H_Intel1 — Sun, 07 Oct 2012 18:19:54 GMT

I wonder if you have received the same motherboard or if it was replaced as the Platform Controller Hub is on the motherboard. I will try to investigate more about the result from the test but it may take few days.

Re: Gigabyte B75M-D3H with G540 black lines on desktop

idata — Mon, 08 Oct 2012 01:36:48 GMT

Thks for reply mobo came too fast to be same board, has to be cpu or line of mobo's are faulty .Keep me up to date pls

Re: Gigabyte B75M-D3H with G540 black lines on desktop

Jose_H_Intel1 — Mon, 08 Oct 2012 17:24:06 GMT

You may compare the motherboard serial numbers if you have them.

Would it be able for you to provide screenshot(s) of the failure or failed lines in the Intel® Processor Diagnostic Tool?

Re: Gigabyte B75M-D3H with G540 black lines on desktop

idata — Tue, 09 Oct 2012 18:42:04 GMT

Ok forget the fail test it was a intel audio display driver that was not passing, all ok now .I guess it is the memory.While the intel test was being done I noticed that it said intel integrated graphics device was not supported. Should it be supported on this G540 processor? THks

Re: Gigabyte B75M-D3H with G540 black lines on desktop

Jose_H_Intel1 — Wed, 10 Oct 2012 16:28:45 GMT

The G540 processor has Intel® HD Graphics; it may appear as not supported if you are using a discrete graphics card. Is that the case?

http://ark.intel.com/products/53416/Intel-Celeron-Processor-G540-2M-Cache-2_50-GHz http://ark.intel.com/products/53416/Intel-Celeron-Processor-G540-2M-Cache-2_50-GHz

If you are not using a discrete graphics card then please post a screenshot of the Intel® Processor Diagnostic Tool including the failed tests.

Re: Gigabyte B75M-D3H with G540 black lines on desktop

idata — Wed, 10 Oct 2012 16:58:00 GMT

The tests pass i don't use a video card and the intel integrated graphics device was not supported. is just a note that I read during the pass results.

Re: Gigabyte B75M-D3H with G540 black lines on desktop

idata — Wed, 10 Oct 2012 23:57:39 GMT

Is it processor or memory the problem ? Gigabyte says it is the processor.

Re: Gigabyte B75M-D3H with G540 black lines on desktop

Jose_H_Intel1 — Thu, 11 Oct 2012 14:09:19 GMT

The memory you have is 1333MHz and the processor supports up to 1066MHz; but I cannot tell for sure this is the cause of the issue. You tested or replaced everything else but the processor; however, the IPDT test passed. The results are not very conclusive.

If you do not have other memory to test with at 1066MHz 1.5v then contact Intel® technical support.

http://www.intel.com/p/en_US/support/contact/phone http://www.intel.com/p/en_US/support/contact/phone

http://www.intel.com/support/feedback.htm?group=processor# processor http://www.intel.com/support/feedback.htm?group=processor