topic Re: WERA uncontrollable error in Mobile and Desktop Processors

WERA uncontrollable error

NDent — Tue, 07 Jun 2016 03:13:39 GMT

Since building a system around the i5-6600 I have been experiencing fairly frequent system crashes. The error message it gives me is "WERA uncontrollable error". Before contacting you guys I did a lot of research trying to resolve issue myself. I'm going to list the most recommended things I've tried:

1. verifying all components are installed correctly

2. updating all drivers using the Intel driver update utility

3. the CPU is not overclocked and unfortunately can't be (the voltage is also completely stock and to the recommended values)

4. thermals are not a issue, the CPU is water cooled and has never gone above 40 C, it is currently idling at 26C.

5. I have a 750 Watt power supply which is more than enough for my system

6. I have reset my motherboard bios and verified I am running the most recent bios

7. I have verified their are no bent or broken connections on the CPU or motherboard

With all of this not having any effect on the issue I performed a fresh install of Windows 10 and all of my files to no avail. The CPU is less than a year old.

Nathan

Re: WERA uncontrollable error

idata — Tue, 07 Jun 2016 21:03:28 GMT

Hello, Nathan22:

I am sorry to hear that you are having this error.

In order to better assist you on this, I would like to gather some useful information from your system.

This can be done with the Intel® System Support Utility report.

How can I get that report?

-Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

-Download the utility

-Scan your system with the utility

-Export the report and attach it to your answer with the advanced editor option

Hope I can hear from you soon.

Regards,

Esteban C

Re: WERA uncontrollable error

idata — Tue, 07 Jun 2016 21:03:29 GMT

Hello, Nathan22:

I am sorry to hear that you are having this error.

In order to better assist you on this, I would like to gather some useful information from your system.

This can be done with the Intel® System Support Utility report.

How can I get that report?

-Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

-Download the utility

-Scan your system with the utility

-Export the report and attach it to your answer with the advanced editor option

Hope I can hear from you soon.

Regards,

Esteban C

Re: WERA uncontrollable error

NDent — Wed, 08 Jun 2016 03:27:27 GMT

Thanks for responding Esteban! Here is the attachment

Nathan

Re: WERA uncontrollable error

idata — Wed, 08 Jun 2016 21:18:37 GMT

Thank you for the information provided Nathan22, let me further investigate this case, I will keep you posted on this.

Regards,

Esteban C