topic Why I get this error and what to do with this problem? Did not find any helpful information so far in Mobile and Desktop Processors

Why I get this error and what to do with this problem? Did not find any helpful information so far

EBriv — Tue, 26 Feb 2019 17:45:42 GMT

I downloaded latest version of "Intel Processor Identification Utility", but when I run it this error appears..:

"The Intel Processor Identification Utility Version 6.0.0211 has encountered an unexpected condition. Error Code=-2147213376. Please download and install a new version of the utility from http://support.intel.com/support/processors/tools/piu/sb/cs-014921.htm. If the problem persists, contact Intel Customer Support."

Processor:

Intel® Pentium® CPU B960 @ 2.20GHz

Re: Why I get this error and what to do with this problem? Did not find any helpful information so far

Wanner_G_Intel — Wed, 27 Feb 2019 02:51:26 GMT

Hello EBriv, Thank you for joining this Intel Community. This error may occur if you are running this tool in an operating system that is not supported. Please provide the operating system version and build you are using. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation

Re: Why I get this error and what to do with this problem? Did not find any helpful information so far

Wanner_G_Intel — Sat, 02 Mar 2019 08:08:09 GMT

Hello EBriv, If you have any further questions, we will be glad to help you. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation

Re: Why I get this error and what to do with this problem? Did not find any helpful information so far

EBriv — Tue, 05 Mar 2019 01:23:48 GMT

Hello WannerG,

Current OS and build on this computer: Windows 7 Ultimate 64-bit (6.1, Build 7601)

Thanks

Re: Why I get this error and what to do with this problem? Did not find any helpful information so far

Wanner_G_Intel — Wed, 06 Mar 2019 01:10:39 GMT

Hello EBriv, We recommend reinstalling the utility. Please let us know if the issue persists. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation

Re: Why I get this error and what to do with this problem? Did not find any helpful information so far

Wanner_G_Intel — Sat, 09 Mar 2019 08:00:10 GMT

Hello EBriv, Were you able to reinstall the tool? Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation

Re: Why I get this error and what to do with this problem? Did not find any helpful information so f

Kalter — Thu, 16 Mar 2023 21:28:18 GMT

Sir, i have the same issue

Win 7 x64 intel on board

Intel Processor Identification Utility-Legacy gives me error 2147213376

Reinstalles program and still have same error. Dont have antivirus and tried to run in compability mod.

What should i do?

Re: Why I get this error and what to do with this problem? Did not find any helpful information so f

AlHill — Fri, 17 Mar 2023 15:12:07 GMT

This is a four year old thread. You should have started a new thread for yourself.

Windows 7 is discontinued and not supported.

However, use the version of the Processor ID utility I have attached.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]