topic Re: Why don't half of my Intel CPU tools work? in Mobile and Desktop Processors

Why don't half of my Intel CPU tools work?

SPlun1 — Tue, 24 Dec 2019 09:12:07 GMT

I have tried everything to open The Diagnostic Tool and The Tuning Utility. They won't install or even open. I have an Intel i7-4970T CPU.

Re: Why don't half of my Intel CPU tools work?

AlHill — Tue, 24 Dec 2019 09:14:23 GMT

What Operating System? Windows 10? What version? 1903 (with all updates)? 1909?

Provided DETAILS.

Doc

Re: Why don't half of my Intel CPU tools work?

SPlun1 — Tue, 24 Dec 2019 23:27:30 GMT

Windows 10, ver. 1909

Re: Why don't half of my Intel CPU tools work?

AlHill — Wed, 25 Dec 2019 03:17:54 GMT

And, from where did you download this utility? Provide the link.

Do you have admin privileges on your account?

Doc

Re: Why don't half of my Intel CPU tools work?

SPlun1 — Wed, 25 Dec 2019 04:56:29 GMT

The link is https://downloadcenter.intel.com/download/24075/Intel-Extreme-Tuning-Utility-Intel-XTU. My accounts have administrator privileges.

Re: Why don't half of my Intel CPU tools work?

AlHill — Wed, 25 Dec 2019 05:01:10 GMT

You will notice, in the list of supported processors, that your processor is not supported.

Only X and K processors are supported by XTU.

Doc

Re: Why don't half of my Intel CPU tools work?

SPlun1 — Fri, 27 Dec 2019 00:12:13 GMT

Thank you kindly!

Re: Why don't half of my Intel CPU tools work?

SPlun1 — Fri, 27 Dec 2019 00:55:34 GMT

My IPDT64 doesn't work either.

Re: Why don't half of my Intel CPU tools work?

AlHill — Fri, 27 Dec 2019 01:03:28 GMT

Make sure you are using the correct download for IPDT:

https://downloadcenter.intel.com/download/19792

Doc

Re: Why don't half of my Intel CPU tools work?

SPlun1 — Mon, 30 Dec 2019 03:04:53 GMT

Yes. Didn't help.

Re: Why don't half of my Intel CPU tools work?

AlHill — Mon, 30 Dec 2019 03:12:10 GMT

Are you running 32-bit or 64-bit windows?

Doc

Re: Why don't half of my Intel CPU tools work?

SPlun1 — Tue, 31 Dec 2019 02:59:14 GMT

64 bit

Re: Why don't half of my Intel CPU tools work?

AlHill — Tue, 31 Dec 2019 04:54:39 GMT

Then, from the link I provided, you want to install this file: IPDT_Installer_4.1.4.36_64bit.exe

If it fails, provide the error message.

Doc

Re: Why don't half of my Intel CPU tools work?

SPlun1 — Thu, 02 Jan 2020 04:24:09 GMT

No error message I just can't get the program to open up it's Processor Diagnostic Features!

Re: Why don't half of my Intel CPU tools work?

AlHill — Thu, 02 Jan 2020 04:29:07 GMT

What version of WIndows 10 are you running? 1909? 1903 (with all updates)?

Doc

Re: Why don't half of my Intel CPU tools work?

SPlun1 — Thu, 02 Jan 2020 09:04:02 GMT

1909.

Re: Why don't half of my Intel CPU tools work?

AlHill — Thu, 02 Jan 2020 09:43:07 GMT

Then you have some OS issue. If you are using a 3rd party Antivirus program, disable it or remove it. If you have a 3rd party firewall, remove it. Using Windows Defender and WIndows firewall, does the problem still exist?

Doc

Re: Why don't half of my Intel CPU tools work?

SPlun1 — Fri, 03 Jan 2020 00:13:24 GMT

My firewall and antivirus are both Windows. I keep an AVG and WiseCleaner utilities suites running in the background.

Re: Why don't half of my Intel CPU tools work?

AlHill — Fri, 03 Jan 2020 01:14:01 GMT

You have BOTH Windows Defender and AVG running, at the same time? Disable AVG. And, make certain that WiseCleaner is disabled and not running.

You do not want AVG and WiseCleaner to possibly interfere with anything.

Doc

Re: Why don't half of my Intel CPU tools work?

SPlun1 — Fri, 03 Jan 2020 20:46:00 GMT

I uninstalled both and can now install IPDT. I can even repair it, but still can't open it!!!!