topic Re: Core i7-4650U: HP Elitebook Folio 1040 G1 started randomly freezing/crashing about two months ag in Mobile and Desktop Processors

Core i7-4650U: HP Elitebook Folio 1040 G1 started randomly freezing/crashing about two months ago

Bun-chan — Sat, 19 Sep 2020 22:41:11 GMT

Windows 10 Pro version 2004 Build 19041.508. The driver software is updated (HD Graphics 5000 version 20.19.15.5126), but the PC's screen freezes and goes black randomly especially when I use Zoom and Youtube. I then receive messages like "Application ...... has been blocked from accessing Graphics hardware. I have performed in command prompt SFC /scannnow, DISM, etc. and found no issue. I ran other hardware checks multiple times and found no issue.

The applications that have been blocked include, but not limited to, MS Windows OS, Zoom.exe, Chrome.exe, ShellExperienc, SecHealthUI.ex, SearchApp.exe, SystemSettings.

I understand there is no update for Core i7-4650U (HD Graphics 5000 version 20.19.15.5126). Is there any other driver that I can try to fix this issue? PC seems to work fine as far as I am not using videos, but I could be wrong. Any suggestions or help would be greatly appreciated.

Re: Core i7-4650U: HP Elitebook Folio 1040 G1 started randomly freezing/crashing about two months ag

AlHill — Sat, 19 Sep 2020 23:31:46 GMT

You should clean your heatsink/cooler and make certain there is adequate ventilation. If accessible, you should also re-apply your thermal paste.

No, there is no other driver.

Re: Core i7-4650U: HP Elitebook Folio 1040 G1 started randomly freezing/crashing about two months ag

Bun-chan — Sun, 20 Sep 2020 22:02:37 GMT

Hi AlHill,

Thank you for your suggestion. I ran a temp measuring app to see how hot it gets. The temps are mostly somewhere in upper 40s C to 50s, which I don't believe too hot. I opened the notebook and checked inside and blew some air, but it's pretty clean.

Do you think those temps are too high? I did a clean reinstall of Windows 10 and made sure the graphics driver is up to date, but the screen goes black and freezes randomly. I have to shut down the notebook and restart. As far as I just surf the web or work on Word docs, etc., the PC seems to be fine.

Could it be a conflict between Windows 10 and the graphic driver? Can you think of anything else that I can try?

Re: Core i7-4650U: HP Elitebook Folio 1040 G1 started randomly freezing/crashing about two months ag

AlHill — Mon, 21 Sep 2020 00:15:02 GMT

You could have a memory problem. Can you try different memory?

Re: Core i7-4650U: HP Elitebook Folio 1040 G1 started randomly freezing/crashing about two months ag

Bun-chan — Mon, 21 Sep 2020 02:51:21 GMT

Hi AlHill,

No, I don't have anything to swap with. All hardware tests that I did came back OK, but you may be right. It could be a hardware issue. It's a shame the PC still looks great, and I love it.

In any case, I just ordered a new ThinkPad X1 Carbon. I spent enough time trying to solve this issue, but I gave up.

Thanks for your trying to help me.

Stay safe.