topic Re: I cannot start an RMA on Intel's website in Mobile and Desktop Processors

I cannot start an RMA on Intel's website

NateHawk — Wed, 23 Sep 2020 07:01:54 GMT

Every time I click "Warranty & Replacement" on the main Support website (https://www.intel.com/content/www/us/en/support.html), it just redirects to that website. I see the Warranty & Replacement page load for a split second before I am taken back.

I've tried 4 different browsers on 2 computers as well as the mobile Intel Support app, so I don't think the issue is on my end.

How can I start an RMA for my CPU if the Warranty website doesn't load?

Re: I cannot start an RMA on Intel's website

LeonWaksman — Wed, 23 Sep 2020 11:51:20 GMT

No problem for me, while browsing in Chrome or in Edge to this page.

Please clean browser cache.

Leon

Re: I cannot start an RMA on Intel's website

NateHawk — Wed, 23 Sep 2020 19:28:37 GMT

Cleaned browser cache for anything associated with Intel. Logged in again, tried to go to the page you linked, redirected back to Support homepage. Same problem.

Re: I cannot start an RMA on Intel's website

LeonWaksman — Wed, 23 Sep 2020 19:41:17 GMT

@NateHawk The Community Manager @MaryT_Intel was informed about this problem.

Leon

Re:I cannot start an RMA on Intel's website

Sebastian_M_Intel — Wed, 23 Sep 2020 21:57:56 GMT

Hello NateHawk,

Thank you for posting on the Intel® communities.

I could see that we have created an internal case to provide you with the warranty for your product, please kindly refer to that internal case for further help on this matter.

We will proceed to close this thread to avoid duplication of effort and the support will continue through the internal case only.

Regards,

Sebastian M

Intel Customer Support Technician