topic Re:Intel Extreme Tuning Utility in Mobile and Desktop Processors

Intel Extreme Tuning Utility

Gummi — Wed, 30 Sep 2020 19:57:29 GMT

Every time I try to launch the app, the start up screen appears and then goes away, but it never launches. I have an intel i7-9700k and I believe that this processor is supported. Any fixes?

Re:Intel Extreme Tuning Utility

Sebastian_M_Intel — Thu, 01 Oct 2020 16:12:23 GMT

Hello Gummi,

Thank you for posting on the Intel® communities.

So we can to better assist you, please provide the following information:

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:

Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".
Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).

2. What is the Intel® Extreme Tuning Utility (Intel® XTU) version? You can check that on the upper right corner, below Intel® Extreme Tuning Utility.

3. Did this tool used to work before? If yes, did you make any changes before the issue started?

4. Do you know if there is another tuning/overclocking tool running in your system?

Regards,

Sebastian M

Intel Customer Support Technician

Re: Re:Intel Extreme Tuning Utility

Gummi — Thu, 01 Oct 2020 17:51:02 GMT

1. I added the txt document below.

2. I am running 6.5.2.40 version.

3. The tool worked before but I don't know what I could have changed to make it not work. I might try going back a Windows version if nothing else works.

4. I don't have any other tool running.

Re:Intel Extreme Tuning Utility

Sebastian_M_Intel — Thu, 01 Oct 2020 21:20:51 GMT

Hello Gummi,

Thank you for your reply. Please try doing the following:

1. Reinstall the Intel® XTU:

Step 1: Uninstall Intel® XTU using Apps and Features:

Delete any folder named Intel® XTU from these locations: "C:\Program Files (x86)\Intel", "C:\ProgramData\Intel".
Delete the folder named "Intel® Intel Telemetry" under “C:\ProgramData:”.

Note: In case you do not see the "ProgramData" folder click on the upper tab "View" and check the box "Hidden items".

Step 2: After uninstalling the current Intel® XTU, download and install the latest Intel® XTU version available: https://downloadcenter.intel.com/download/29183/Intel-Extreme-Tuning-Utility-Intel-XTU-

2. Check the BIOS settings, as some Original Equipment Manufacturers (OEMs) may be using their own overclocking tools and may have compatibility issue with Intel® XTU. Try loading BIOS defaults. (check with the OEM for instructions)

3. If the above steps do not work, try restoring Windows to a previous state where Intel® XTU was working, or try a clean Operating System (OS) installation to rule out 3rd party applications conflicting with the tool.

Regards,

Sebastian M

Intel Customer Support Technician

Re:Intel Extreme Tuning Utility

Sebastian_M_Intel — Tue, 06 Oct 2020 18:51:57 GMT

Hello Gummi,

Were you able to check the previous post and folllow our recommendations? Please let me know if you need more assistance.

Regards,

Sebastian M

Intel Customer Support Technician

Re:Intel Extreme Tuning Utility

Sebastian_M_Intel — Fri, 09 Oct 2020 16:09:17 GMT

Hello Gummi,

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.

Regards,

Sebastian M

Intel Customer Support Technician