topic Re: SR 300 camera in Mobile and Desktop Processors

SR 300 camera

RGAR — Tue, 29 Sep 2020 00:14:07 GMT

INTEL webcam SR 300 Depth intermittently inoperative. When uninstalled/reinstalled it works for a few hours, then stops. Drivers indicated as up to date. BIOS "updated". Error code 0xA00F4244 < "no camera attached". Sometimes shows on device manager, sometimes not.

Re: SR 300 camera

AlHill — Tue, 29 Sep 2020 03:46:42 GMT

You will get better support here:

https://support.intelrealsense.com/hc/en-us/community/topics?erpm_id=1234530_ts1600136184847

Re: SR 300 camera

RGAR — Tue, 29 Sep 2020 18:25:44 GMT

Thanks for responding.

I went through the posts you referred. Didn't find anything that helps. Device manager says camera is working properly.

Re: SR 300 camera

n_scott_pearson — Tue, 29 Sep 2020 21:44:07 GMT

No, that's not what was meant. Go to that forum and re-post your question(s) there. You will get the better mindset for these issues.

...S

Re: SR 300 camera

RGAR — Sat, 03 Oct 2020 14:39:48 GMT

Got a question from martyg, to which I replied but have heard nothing further. Perhaps my reply didn't go?

Re: SR 300 camera

AlHill — Sat, 03 Oct 2020 14:45:46 GMT

@MartyG always responds to questions. I am certain he will to this one.

Re: SR 300 camera

MartyG — Sat, 03 Oct 2020 15:59:16 GMT

Thanks as always for tagging me, Al.

I did respond to this question on the RealSense forum but there was not a reply to my comment yet.

https://support.intelrealsense.com/hc/en-us/community/posts/360051471773/comments/360012987214

Re: SR 300 camera

n_scott_pearson — Sat, 03 Oct 2020 20:39:03 GMT

I am only seeing Marty's comment in response to the original post. I am not seeing any subsequent response (comment) from @RGAR.

...S

Re: SR 300 camera

RGAR — Sat, 03 Oct 2020 21:45:07 GMT

Marty,

The computer is a desktop 27-ao27c, "All-In-One". Purchased in 09/2016.

WRe: SR 300 camera

MartyG — Sat, 03 Oct 2020 21:53:35 GMT

Is the camera built into the computer or attached separately with a USB cable please?

Re: WRe: SR 300 camera

RGAR — Sun, 04 Oct 2020 23:08:44 GMT

Marty,

The desktop computer is an HP 27-a027c. Purchased in 09/16.

Re: WRe: SR 300 camera

MartyG — Mon, 05 Oct 2020 06:25:12 GMT

My question was if the camera is plugged into the computer with a cable or if it is built into the computer.

Re: WRe: SR 300 camera

RGAR — Mon, 05 Oct 2020 12:43:26 GMT

The camera is built into the computer. No external cables or devices. There is a small circle in the top frame of the screen with a tiny glowing green light. Norton says that the webcam is activated for Skype, Chrome, etc. each time I change sites.

Re: WRe: SR 300 camera

MartyG — Mon, 05 Oct 2020 13:11:19 GMT

Thank you very much for the confirmation that it is a built-in RealSense camera. History with such cases has shown that once the built-in cameras have problems then they are very hard to repair compared to a camera attached by a cable. If it is working intermittently then it may be better to live with the problem than spend a very long time trying to find a solution that works and likely not succeeding. I am sorry that I do not have better news.

Re: WRe: SR 300 camera

RGAR — Mon, 05 Oct 2020 17:25:52 GMT

OK. Thanks