topic Intel Graphics Chipset in Mobile and Desktop Processors

Intel Graphics Chipset

toolroomguy — Wed, 14 Oct 2020 08:27:10 GMT

I have been playing an MMO online game for many years now. But after their last upd ate I get a "Hardware Feature Level 10" error message and the game closes. I am running Windows 7 and my Computer states say I am running Level 11. The last driver update was in 2015.

I have been presented with two options on which I have my doubts will be successful:

1) Upgrade to Windows 10 which SHOULD update the chipset driver or

2) Uninstall and reload my game. Again, over 5 plus years playing with no trouble until last game update.

Any help, or advice would be much appreciated!!

Re: Intel Graphics Chipset

AlHill — Wed, 14 Oct 2020 08:54:00 GMT

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Re:Intel Graphics Chipset

Esteban_D_Intel — Thu, 15 Oct 2020 22:30:30 GMT

Hello toolroomguy,

We noticed that you have a new thread where the information requested was provided: https://community.intel.com/t5/Processors/Intel-Graphics-Chipset/m-p/1217718#M46939

As the resolution to this matter was provided in that thread and since only one thread/case is allowed per issue, we will close this thread in order to avoid duplication of efforts and issues.

If you need any additional information, please submit a new question as this thread will no longer being monitored

Esteban D.

Intel Technical Support Technician