topic Intel Graphics Chipset in Mobile and Desktop Processors

Intel Graphics Chipset

toolroomguy — Wed, 14 Oct 2020 19:04:54 GMT

Here is the requested specs on my Windows 7 computer. To summarize, I have been playing an MMO game for many years. After the last game patch I received the error message "Hardware Feature Level 10" and the game closes. I am currently running directx 11 so I don't understand what the issue is.

Many thanks for whatever help you can give!

Re: Intel Graphics Chipset

AlHill — Wed, 14 Oct 2020 21:04:42 GMT

You have processor graphics for your i3-2120..

https://ark.intel.com/content/www/us/en/ark/products/53426/intel-core-i3-2120-processor-3m-cache-3-30-ghz.html

The last driver was dated June 2015.

https://downloadcenter.intel.com/download/24970/Intel-Graphics-Driver-for-Windows-15-28-

Your HD2000 graphics only support DirectX 10.1

https://www.intel.com/content/www/us/en/support/articles/000005524/graphics.html

Where do you see DirectX 11?

Re:Intel Graphics Chipset

AndrewG_Intel — Thu, 15 Oct 2020 18:09:09 GMT

Hello toolroomguy

Thank you for posting on the Intel® communities. We hope that the assistance provided by the community has been helpful.

Also, we would like to inform you that due to the Intel® HD Graphics 2000 has been discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request.

https://www.intel.com/content/www/us/en/support/discontinued-products.html

You can verify this product's discontinuance status at the following links:

https://ark.intel.com/content/www/us/en/ark/products/53426/intel-core-i3-2120-processor-3m-cache-3-30-ghz.html > Product Status > "Discontinued".
Support Options for Discontinued Intel® Graphics Products website: https://www.intel.com/content/www/us/en/support/articles/000005733/graphics.html

Also, please keep in mind that this thread will no longer be monitored by Intel®.

Thank you for understanding.

Best Regards,

Andrew G.

Intel Customer Support Technician