topic Re:4930K on fire at idle in Mobile and Desktop Processors

4930K on fire at idle

PHuy — Tue, 08 Dec 2020 06:50:02 GMT

Round about a year ago, my computer started to perma hang/freeze while my ASUS cpu monitor was throwing temp alerts. I was using and H115i AIO that was less than a year old at that point mounted above the pump/hoses at the top of the case. I took out the AIO and made sure the RAD was perfectly clear, and it was. I removed and reapplied TIM and reseated the pump head. No change in the temp readings, warnings, or hangs. I checked the mount around the CPU for damage or warping and found none. Pump block of AIO is seated perfectly on the CPU. I tried applying TIM in the size of a BB all the way up to the size of a little more than a pea. None of it made any difference. I went out and got a new H115i and went through the same spiel, and still, same results. I decided to keep the new H115i AIO just in case. I uninstalled Corsair Link and ASUS CPU monitor and the hangs seemed to subside (for the most part).

2 days ago, my PC started to hang / freeze again. When I reset my PC, POST would halt for CPU over temp warning of 80 deg C. PC wouldn't boot in that state. Again, I went through my PC, it was **bleep** near spotless with really good airflow. I re-cleaned / sprayed-clear my AIO RAD and reseated it again with no change.

I went into the BIOS and turned off temp warnings which allowed me to boot into windows 10.

I ran Open HW Monitor and captured this screenshot at idle sitting in windows.

Is my processor toast?

I've built near 100 gaming PCs in my time, and never had I had this issue. I figured the pump plate wasn't making good contact, but its not that. I figured maybe the TIM was done, or maybe an air pocket developed, so I replaced that, but no change. Figured my AIO was bad, so I replaced that, no change.

I know the CPU is 8 years old now, but I've only ever seen CPU's die. I've never seen temp issues like this.

Re:4930K on fire at idle

Esteban_D_Intel — Tue, 08 Dec 2020 18:36:49 GMT

Hello Phuy,

Thank you for posting on the Intel® communities.

To better assist you I would appreciate if you could provide the following information:

Do you get any BSOD prior to the system crash? Or the computer will freeze stop working with no working. In case you get a BSOD please provide the error message.
Did you make any changes in the voltage or frequencies of the processor?
Are you working with BIOS defaults settings?
Have you test another compatible processor on your build? If so, does the behavior persists?

To gather more information about your system please provide the following:

1) Intel® System Support Utility (Intel® SSU)

Please run the following tool and attach the reports generated.

Intel® System Support Utility (Intel® SSU) Download link: https://downloadcenter.intel.com/product/91600/Intel-System-Support-Utility

1. Open the application and click on "Scan" to see the system and device information.

2. By default, Intel® SSU will take you to the "Summary View".

3.Click on the menu where it says "Summary" to change to "Detailed View".

4. To save your scan, click on "Next", then "Save".

2) Intel® Processor Diagnostic Tool

Intel® Processor Diagnostic Tool Download link: https://downloadcenter.intel.com/download/19792

To save the report, once the test is done, click on "File >> View Results File" and attach the .txt file to your reply.

Esteban D.

Intel Technical Support Technician

Re: Re:4930K on fire at idle

PHuy — Wed, 09 Dec 2020 00:09:09 GMT

Do you get any BSOD prior to the system crash? Or the computer will freeze stop working with no working. In case you get a BSOD please provide the error message. NO. it is always a system hang. The screen will freeze on its current frame and it will stay that way until computer reset.
Did you make any changes in the voltage or frequencies of the processor? NO. Stock settings.
Are you working with BIOS defaults settings? YES but 2 settings changed. My SATA config switched from AHCI to RAID, and Asus has an 'AI Tweaker' page where I turned the 'AI Overclock Tuner' to MANUAL instead of AUTO. This keeps my processor from overclocking. With set to AUTO, will almost always prevent boot for CPU temp warning.
Have you test another compatible processor on your build? If so, does the behavior persists? I do not have another LGA2011 CPU to test with.

Re:4930K on fire at idle

Esteban_D_Intel — Wed, 09 Dec 2020 17:23:25 GMT

Hello Phuy,

Thank you so much for the information provided.

After reviewing the report attached the BIOS version of your motherboard caught my attention.

I can see that the BIOS is dated for year 2013 so there might be a newer BIOS available for your motherboard.

Keeping your system up to date in terms of BIOS/Firmware may improve the system performance and stability.

I would strongly recommend contacting your motherboard manufacturer for guidance on this process and update your BIOS to the latest version.

You can find the latest BIOS for your motherboard here.

Additionally, I would like to share with you the following article:

https://www.intel.com/content/www/us/en/support/articles/000005791/processors/intel-core-processors.html

There you can find really useful recommendations to avoid overheating and troubleshooting tips.

If you notice any improvement in your system performance after the update of the BIOS please let me know.

Esteban D.

Intel Technical Support Technician

Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied.

Re:4930K on fire at idle

Maria_R_Intel — Mon, 14 Dec 2020 14:45:40 GMT

Hello Phuy,

Were you able to update the BIOS?

Let me know the outcome and if you need more assistance.

Best regards,

Maria R.

Intel Customer Support Technician

Re:4930K on fire at idle

Maria_R_Intel — Sat, 19 Dec 2020 05:27:04 GMT

Hello,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Maria R.

Intel Customer Support Technician