Can't update drivers

hamiprabowo — Mon, 01 Feb 2021 17:48:59 GMT

Hi, how are you? I am a laptop user with an Intel i3-10110u processor, at first I was able to update the software through the Intel Driver & Support Assistant application. however, suddenly when there was an update notification and I tried to update it, it turned out that the download process didn't run at all. Thank you.

Re: Can't update drivers

AlHill — Mon, 01 Feb 2021 21:26:53 GMT

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

Re: Can't update drivers

hamiprabowo — Tue, 02 Feb 2021 16:19:45 GMT

here's the document that you need

Re: Can't update drivers

Lock2nl — Tue, 02 Feb 2021 16:41:30 GMT

Same here.

Not the first time....

Re: Can't update drivers

Lock2nl — Tue, 02 Feb 2021 16:49:46 GMT

After failing to update I removed the old version and installed the downloaded version again.

It cause the same error with the following log:

[12A8:27D0][2021-02-02T17:44:55]i001: Burn v3.11.2.4516, Windows v10.0 (Build 19042: Service Pack 0), path: C:\ProgramData\Package Cache\{3f5ceda7-9b48-4fa4-af57-8feaf8ab1e46}\Intel-Driver-and-Support-Assistant-Installer.exe
[12A8:27D0][2021-02-02T17:44:55]i000: Initializing numeric variable 'DCASelectedForInstall' to value '0'
[12A8:27D0][2021-02-02T17:44:55]i000: Initializing numeric variable 'DCAAskedUserForConsent' to value '0'
[12A8:27D0][2021-02-02T17:44:55]i000: Initializing numeric variable 'DCAConsentValue' to value '0'
[12A8:27D0][2021-02-02T17:44:55]i000: Initializing string variable 'IsLTSC' to value 'false'
[12A8:27D0][2021-02-02T17:44:55]i000: Initializing version variable 'VCRedist2015' to value '14.0.24215'
[12A8:27D0][2021-02-02T17:44:55]i009: Command Line: '"-burn.clean.room=C:\ProgramData\Package Cache\{3f5ceda7-9b48-4fa4-af57-8feaf8ab1e46}\Intel-Driver-and-Support-Assistant-Installer.exe" -burn.filehandle.attached=536 -burn.filehandle.self=544 /uninstall'
[12A8:27D0][2021-02-02T17:44:55]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\DESCHM~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20210202174455.log'
[12A8:27D0][2021-02-02T17:44:55]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel'
[12A8:27D0][2021-02-02T17:44:55]i000: Loading managed bootstrapper application.
[12A8:27D0][2021-02-02T17:44:55]i000: Creating BA thread to run asynchronously.
[12A8:15F0][2021-02-02T17:44:55]i000: Launching custom Bootstrapper UI
[12A8:27D0][2021-02-02T17:44:55]i100: Detect begin, 5 packages
[12A8:27D0][2021-02-02T17:44:55]i000: Setting string variable 'NETFRAMEWORK45' to value '528372'
[12A8:27D0][2021-02-02T17:44:55]i000: Setting version variable 'VCRedist2015x86' to value '14.22.27821.0'
[12A8:27D0][2021-02-02T17:44:55]i000: Setting string variable 'WindowsBuild' to value '19042'
[12A8:27D0][2021-02-02T17:44:55]i052: Condition 'NETFRAMEWORK45 >= 394802' evaluates to true.
[12A8:27D0][2021-02-02T17:44:55]i052: Condition 'NETFRAMEWORK45 >= 461808' evaluates to true.
[12A8:27D0][2021-02-02T17:44:55]i103: Detected related package: {E051A413-9853-4901-AF60-176ED50E7329}, scope: PerMachine, version: 20.10.42.5, language: 0 operation: MajorUpgrade
[12A8:27D0][2021-02-02T17:44:55]i052: Condition 'VCRedist2015x86 >= VCRedist2015' evaluates to true.
[12A8:27D0][2021-02-02T17:44:55]i103: Detected related package: {0798FE0D-0E50-488A-B0DC-07E65B2758AE}, scope: PerMachine, version: 2.4.5982.0, language: 0 operation: MajorUpgrade
[12A8:27D0][2021-02-02T17:44:55]i101: Detected package: NetFx462Web, state: Present, cached: None
[12A8:27D0][2021-02-02T17:44:55]i101: Detected package: NetFx472Web, state: Present, cached: None
[12A8:27D0][2021-02-02T17:44:55]i101: Detected package: DriverSupportAssistantInstaller, state: Absent, cached: Complete
[12A8:27D0][2021-02-02T17:44:55]i101: Detected package: vc_redist.x86.exe, state: Present, cached: None
[12A8:27D0][2021-02-02T17:44:55]i101: Detected package: DCAInstaller, state: Absent, cached: Complete
[12A8:27D0][2021-02-02T17:44:55]i000: Setting string variable 'IsLTSC' to value 'false'
[12A8:27D0][2021-02-02T17:44:55]i199: Detect complete, result: 0x0
[12A8:15F0][2021-02-02T17:45:00]i000: Setting numeric variable 'DCAAskedUserForConsent' to value 1
[12A8:15F0][2021-02-02T17:45:00]i000: languageCode=nl
[12A8:15F0][2021-02-02T17:45:01]i000: Setting numeric variable 'DCASelectedForInstall' to value 1
[12A8:15F0][2021-02-02T17:45:01]i000: Setting numeric variable 'DCAConsentValue' to value 1
[12A8:27D0][2021-02-02T17:45:01]i200: Plan begin, 5 packages, action: Install
[12A8:27D0][2021-02-02T17:45:01]i052: Condition 'IsLTSC = "true" OR WindowsBuild < 14393' evaluates to false.
[12A8:27D0][2021-02-02T17:45:01]w321: Skipping dependency registration on package with no dependency providers: NetFx462Web
[12A8:27D0][2021-02-02T17:45:01]i052: Condition 'IsLTSC = "false" AND WindowsBuild >= 14393' evaluates to true.
[12A8:27D0][2021-02-02T17:45:01]w321: Skipping dependency registration on package with no dependency providers: NetFx472Web
[12A8:27D0][2021-02-02T17:45:01]i000: Setting string variable 'WixBundleRollbackLog_DriverSupportAssistantInstaller' to value 'C:\Users\DESCHM~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20210202174455_000_DriverSupportAssistantInstaller_rollback.log'
[12A8:27D0][2021-02-02T17:45:01]i000: Setting string variable 'WixBundleLog_DriverSupportAssistantInstaller' to value 'C:\Users\DESCHM~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20210202174455_000_DriverSupportAssistantInstaller.log'
[12A8:27D0][2021-02-02T17:45:01]w321: Skipping dependency registration on package with no dependency providers: vc_redist.x86.exe
[12A8:27D0][2021-02-02T17:45:01]i052: Condition 'DCASelectedForInstall = 1' evaluates to true.
[12A8:27D0][2021-02-02T17:45:01]i000: Setting string variable 'WixBundleLog_DCAInstaller' to value 'C:\Users\DESCHM~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20210202174455_001_DCAInstaller.log'
[12A8:27D0][2021-02-02T17:45:01]i201: Planned package: NetFx462Web, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[12A8:27D0][2021-02-02T17:45:01]i201: Planned package: NetFx472Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[12A8:27D0][2021-02-02T17:45:01]i201: Planned package: DriverSupportAssistantInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[12A8:27D0][2021-02-02T17:45:01]i201: Planned package: vc_redist.x86.exe, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[12A8:27D0][2021-02-02T17:45:01]i201: Planned package: DCAInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: Yes, dependency: Register
[12A8:27D0][2021-02-02T17:45:01]i299: Plan complete, result: 0x0
[12A8:27D0][2021-02-02T17:45:01]i300: Apply begin
[12A8:27D0][2021-02-02T17:45:01]i010: Launching elevated engine process.
[12A8:27D0][2021-02-02T17:45:01]i011: Launched elevated engine process.
[12A8:27D0][2021-02-02T17:45:01]i012: Connected to elevated engine.
[2E10:2E14][2021-02-02T17:45:01]i358: Pausing automatic updates.
[2E10:2E14][2021-02-02T17:45:01]i359: Paused automatic updates.
[2E10:2E14][2021-02-02T17:45:01]i360: Creating a system restore point.
[2E10:2E14][2021-02-02T17:45:01]i361: Created a system restore point.
[2E10:2E14][2021-02-02T17:45:01]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3f5ceda7-9b48-4fa4-af57-8feaf8ab1e46}, options: 0x4, disable resume: No
[2E10:2E14][2021-02-02T17:45:01]i320: Registering bundle dependency provider: {3f5ceda7-9b48-4fa4-af57-8feaf8ab1e46}, version: 21.1.5.2
[2E10:2E14][2021-02-02T17:45:01]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3f5ceda7-9b48-4fa4-af57-8feaf8ab1e46}, resume: Active, restart initiated: No, disable resume: No
[2E10:27AC][2021-02-02T17:45:01]i304: Verified existing payload: DriverSupportAssistantInstaller at path: C:\ProgramData\Package Cache\{F0E9774D-C5A1-4C83-89F9-191E1334D476}v21.1.5.2\Intel Driver and Support Assistant Installer.msi.
[2E10:27AC][2021-02-02T17:45:01]i304: Verified existing payload: DCAInstaller at path: C:\ProgramData\Package Cache\{848F0123-CF5D-4192-90EC-A6574D8B1796}v2.4.06522\WIN_DCA_2.4.0.06522_sursvc_qh.msi.
[2E10:2E14][2021-02-02T17:45:01]i323: Registering package dependency provider: {F0E9774D-C5A1-4C83-89F9-191E1334D476}, version: 21.1.5.2, package: DriverSupportAssistantInstaller
[2E10:2E14][2021-02-02T17:45:01]i301: Applying execute package: DriverSupportAssistantInstaller, action: Install, path: C:\ProgramData\Package Cache\{F0E9774D-C5A1-4C83-89F9-191E1334D476}v21.1.5.2\Intel Driver and Support Assistant Installer.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" SETICIPCONSENTFLAG="1" ICIPCONSENTVALUE="1"'
[2E10:2E14][2021-02-02T17:45:04]e000: Error 0x80070652: Failed to install MSI package.
[2E10:2E14][2021-02-02T17:45:04]e000: Error 0x80070652: Failed to execute MSI package.
[12A8:27D0][2021-02-02T17:45:04]e000: Error 0x80070652: Failed to configure per-machine MSI package.
[12A8:27D0][2021-02-02T17:45:04]i319: Applied execute package: DriverSupportAssistantInstaller, result: 0x80070652, restart: None
[12A8:27D0][2021-02-02T17:45:04]e000: Error 0x80070652: Failed to execute MSI package.
[2E10:2E14][2021-02-02T17:45:04]i318: Skipped rollback of package: DriverSupportAssistantInstaller, action: Uninstall, already: Absent
[12A8:27D0][2021-02-02T17:45:04]i319: Applied rollback package: DriverSupportAssistantInstaller, result: 0x0, restart: None
[2E10:2E14][2021-02-02T17:45:04]i329: Removed package dependency provider: {F0E9774D-C5A1-4C83-89F9-191E1334D476}, package: DriverSupportAssistantInstaller
[2E10:2E14][2021-02-02T17:45:04]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3f5ceda7-9b48-4fa4-af57-8feaf8ab1e46}, resume: None, restart: None, disable resume: No
[2E10:2E14][2021-02-02T17:45:04]i330: Removed bundle dependency provider: {3f5ceda7-9b48-4fa4-af57-8feaf8ab1e46}
[2E10:2E14][2021-02-02T17:45:04]i352: Removing cached bundle: {3f5ceda7-9b48-4fa4-af57-8feaf8ab1e46}, from path: C:\ProgramData\Package Cache\{3f5ceda7-9b48-4fa4-af57-8feaf8ab1e46}\
[2E10:2E14][2021-02-02T17:45:04]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3f5ceda7-9b48-4fa4-af57-8feaf8ab1e46}, resume: None, restart initiated: No, disable resume: No
[12A8:27D0][2021-02-02T17:45:04]i399: Apply complete, result: 0x80070652, restart: None, ba requested restart: No
[12A8:15F0][2021-02-02T17:45:04]e000: Failure from ApplyComplete: 0x80070652: None: Computer needs to be rebooted before install can be run.

Re: Can't update drivers

Alberto_Sykes — Fri, 05 Feb 2021 19:55:05 GMT

Hello hamiprabowo, Thank you for posting in the Intel® Communities Support.

I just wanted to check if the issue with the Intel® Driver Support Assistant persists and if you still need assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

Re:Can't update drivers

Alberto_Sykes — Wed, 10 Feb 2021 19:20:31 GMT

Hello hamiprabowo, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician

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