topic Re: Intel 11700KF is not compatible with ASUS PRIME Z490-P in Mobile and Desktop Processors

Intel 11700KF is not compatible with ASUS PRIME Z490-P

dunhil — Fri, 02 Apr 2021 19:02:46 GMT

Hi, according to the Supported Products for Z490 chipset all 11gen processors should work on z490 motherboards.

https://ark.intel.com/content/www/us/en/ark/products/201834/intel-z490-chipset.html

I bought 11700KF and it's not compatible with ASUS PRIME Z490-P.

No bios update is available on ASUS site.

I've checked out some other motherboards and found that there are many other models on Z490 with no BIOS update available and so with no 11gen support.

What does it mean? Do I have to return 11700KF then?)

Re: Intel 11700KF is not compatible with ASUS PRIME Z490-P

n_scott_pearson — Fri, 02 Apr 2021 22:31:10 GMT

Intel is not responsible for the support offered by third-party board manufacturers. Have you asked them when their support will be available? If you cannot get an answer, return whatever you have and get a motherboard with 500 Series chipset on it. They will support your processor for sure.

...S

Re: Intel 11700KF is not compatible with ASUS PRIME Z490-P

dunhil — Sat, 03 Apr 2021 00:20:26 GMT

Intel is responsible for everything advertised and officially announced by Intel.

It's also responsible for it's own Z490 chipset and all manufacturers certified by Intel for production.

They officially announced full support of 11gen on all Z490-series motherboards. But it's not true.

So I consider this situation as deceitful marketing and outright deception. My motherboard is not the single problem, simple checkout will provide many asus/msi/asrock z490 motherboards with no 11gen support.

I'm waiting for a strong reaction from the Intel's side on this situation or completely forget about it's products. I think that's it, it's not funny anymore.

Re: Intel 11700KF is not compatible with ASUS PRIME Z490-P

n_scott_pearson — Sat, 03 Apr 2021 00:31:15 GMT

I repeat: Intel is not responsible for the motherboards that support this chipset. If a manufacturer chooses not to support a particular processor (and they do this all the time), then there is NOTHING that Intel can do about it (well, they can complain to the manufacturer, for all the good that that will do them).

You are whining at Intel for this supposed deceitful practice (which isn't), but the very same thing happens with AMD processors. I don't see you whining about them. No, all you are interested in doing is whining at Intel. I am done talking to you. You are not worth any more of my time.

...S

Re: Intel 11700KF is not compatible with ASUS PRIME Z490-P

AlHill — Sat, 03 Apr 2021 01:37:12 GMT

@dunhil Do you know and understand why ASUS provides a CPU support list for your motherboard? It is because those are the CPUs they currently support. Not that difficult to understand, really.

https://www.asus.com/us/Motherboards-Components/Motherboards/PRIME/PRIME-Z490-P/HelpDesk_CPU/

No more need be said.

Doc (not an Intel employee or contractor)

Re: Intel 11700KF is not compatible with ASUS PRIME Z490-P

n_scott_pearson — Sat, 03 Apr 2021 09:09:07 GMT

He's just looking for someone to blame for his own mistakes. He made a bad assumption and didn't do any investigation before he made his purchase -- and that's Intel's fault. Right.

...S

Re: Intel 11700KF is not compatible with ASUS PRIME Z490-P

Rey4400 — Thu, 13 Feb 2025 19:04:58 GMT

After three years, in the end, Intel was responsible, I think that the user who consulted and got angry with Intel deserves an apology from you.

Re: Intel 11700KF is not compatible with ASUS PRIME Z490-P

AlHill — Thu, 13 Feb 2025 19:22:10 GMT

@Rey4400 Four years later, and Intel is still not responsible. What do you think the apology should be for?

Doc (not an Intel employee or contractor)
[W10 is today's XP ]

Re: Intel 11700KF is not compatible with ASUS PRIME Z490-P

Rey4400 — Thu, 13 Feb 2025 19:49:02 GMT

https://hardzone.es/noticias/procesadores/11-gen-cpus-intel-z490-h470-soporte-parcial/

Re: Intel 11700KF is not compatible with ASUS PRIME Z490-P

AlHill — Thu, 13 Feb 2025 20:00:26 GMT

I still do not see your point. What is it to you anyway, after four years, to dig up this thread?

Doc (not an Intel employee or contractor)
[W10 is today's XP ]

Re: Intel 11700KF is not compatible with ASUS PRIME Z490-P

n_scott_pearson — Thu, 13 Feb 2025 20:31:10 GMT

This article is saying exactly what all the others have said. There are two important points here:

If a motherboard manufacturer decides to not support a processor, there is nothing that Intel can do about it. The BIOS is the property of the manufacturer.
The OP did not do his homework and bought a processor that cannot be used in this particular motherboard. That is his mistake.

End of story.

...S

Re: Intel 11700KF is not compatible with ASUS PRIME Z490-P

Rey4400 — Thu, 13 Feb 2025 20:43:54 GMT

Que tiene que ver el tiempo ?

Re: Intel 11700KF is not compatible with ASUS PRIME Z490-P

Rey4400 — Thu, 13 Feb 2025 20:57:23 GMT

No, the article is talking about abandoning one process to move on to another.
Motherboard manufacturers cannot make updates if the chip manufacturer, which is Intel in this case, does not provide them with the appropriate components so that later processors can work. They only assemble a set of circuits, but there is no miraculous update if the chips they deliver together cannot work with more modern processors, such as using PCI 4.0.
The person responsible for this abandonment, and it is not the only time it happens (that is why it matters even if years pass), is the Intel company and not always the motherboard assemblers.
I do not understand why you insist on defending this company, it had its good points and also its bad points.