topic Re: CPU Voltage help. in Mobile and Desktop Processors

CPU Voltage help.

Lyndly — Sat, 17 Apr 2021 02:19:40 GMT

I think my CPU voltage is to high reaching 1.55v, how do I change the voltage. I'm scared touch something I don't know much about, (I bricked a MoBo a week ago). HELP.

Re:CPU Voltage help.

David_G_Intel — Wed, 21 Apr 2021 07:12:33 GMT

Hello Lyndly

Thank you for posting on the Intel️® communities.

Please provide more information on the processor and motherboard that you use, and attach the Intel® System Support Utility (Intel® SSU) results:

Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".

Regards,

David G

Intel Customer Support Technician

Re:CPU Voltage help.

David_G_Intel — Tue, 27 Apr 2021 05:21:11 GMT

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

David G.

Intel Customer Support Technician

Re: CPU Voltage help.

Lyndly — Wed, 28 Apr 2021 05:18:19 GMT

Yes sorry. This is the result of the scan.

Re: CPU Voltage help.

David_G_Intel — Tue, 04 May 2021 17:59:03 GMT

Thank you for the information provided.

To verify if this affects the processor, please run and share the results of these tools:

Intel® Processor Diagnostic Tool > https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool
Intel® Extreme Tuning Utility (Intel® XTU) > https://downloadcenter.intel.com/download/29183/Intel-Extreme-Tuning-Utility-Intel-XTU-
- Run a benchmark for at least 15min and share a screenshot of the results.

We also noticed that your BIOS is out of date, please contact your motherboard manufacturer to confirm if a BIOS update is needed. Make sure to confirm with them as well, if you have any overclocking feature enabled.

Best regards,

David G.

Intel Customer Support Technician

Re: CPU Voltage help.

Lyndly — Thu, 06 May 2021 02:39:37 GMT

Not overclocked everything is stock, only thing i have XMP on for the ram, and I updated the BIOS to the latest version. This are the results of the XTU: Score 3544 at 79° 4950 MHz. And the result of the other tool are attached.

Re:CPU Voltage help.

David_G_Intel — Fri, 07 May 2021 05:28:28 GMT

Please share a screenshot of the XTU results.

Regards,

David G.

Intel Customer Support Technician

Re: CPU Voltage help.

Lyndly — Wed, 12 May 2021 00:48:46 GMT

Did the test again. This are the results.

Re:CPU Voltage help.

David_G_Intel — Fri, 14 May 2021 05:14:20 GMT

Thank you for the information, we are working on this request and the updates will be posted on the thread.

Regards,

David G.

Intel Customer Support Technician

Re: CPU Voltage help.

David_G_Intel — Thu, 20 May 2021 02:13:01 GMT

Thank you for your patience @Lyndly. We don't recommend the use of third party applications because we can't confirm what each parameter measures, or how it actually works. For this reason we recommend that you use the Intel® XTU. You can find more information on how to check this value on the following article:

Where Can I Check Processor Frequency and Other Parameters Using Intel® Extreme Tuning Utility (Intel® XTU)?
- https://www.intel.com/content/www/us/en/support/articles/000028519/processors/intel-core-processors.html

What the HWMonitor shows on those results is the VID, that refers to the voltage that the processor is asking from the motherboard, the real voltage provided to the processor itself its called VCORE.

There is a newer version (7.4.0.26) of the Intel® XTU available:

https://downloadcenter.intel.com/download/29183/Intel-Extreme-Tuning-Utility-Intel-XTU-

If you can't see the VCORE following the steps from the previous article, please update and try again.

Finally, let us know if you experience any problems affecting the performance; BSODs, Shutdowns, overheating, or others.

Regards,

David G.

Intel Customer Support Technician

Re:CPU Voltage help.

David_G_Intel — Wed, 26 May 2021 03:38:21 GMT

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

David G.

Intel Customer Support Technician

Re:CPU Voltage help.

David_G_Intel — Tue, 01 Jun 2021 07:08:23 GMT

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

David G.

Intel Customer Support Technician