topic Re: Re:New Processor - signs of usage in land pads in Mobile and Desktop Processors

New Processor - signs of usage in land pads

GChri13 — Mon, 17 May 2021 08:05:09 GMT

Is it normal for a brand new (Xeon W) processor to have signs in the land pads (of installation in a socket)?

If not (if they are not from manufacturer), could the processor be damaged of electrostatic discharge in a way that is not easy to diagnose? I mean, if I test the processor (Intel Processor Diagnostic Tool) and test passes without problems, can I be sure, that the processor is totally OK (even if someone handled the processor without the necessary ESD protection).

Re:New Processor - signs of usage in land pads

IntelSupport — Mon, 17 May 2021 20:52:39 GMT

Hello GChri13

Thank you for posting in the Intel Community.

We understand that you want to know if the marks on the land pads are expected. in order, o look into your case we are going to send you a private email to request full pictures of the unit.

Regards,

Leonardo C.

Intel Customer Support Technician

Re:New Processor - signs of usage in land pads

IntelSupport — Thu, 20 May 2021 15:45:14 GMT

Hello GChri13,

Thank you for sharing the pictures of the CPU in question; based on these pictures and for this specific CPU, we are going to share the information in a private email.

Regards,

Leonardo C.

Intel Customer Support Technician

Re: Re:New Processor - signs of usage in land pads

GChri13 — Mon, 24 May 2021 19:38:58 GMT

After you confirmed that pin marks should be from the socket test done on the processor at the factory, I have installed and tested the processor (Intel Processor Diagnostic Tool) and everything works fine. All tests passed.

Thank you.