topic Re:Problema con QR Code in Mobile and Desktop Processors

Problema con QR Code / Problem with QR Code

AlessandroP — Fri, 04 Jun 2021 14:43:35 GMT

Ho acquistato un processore i5-11400 e mi si presenta il seguente problema:
- Non vengono visualizzati correttamente i QR code (WhatsApp Desktop e altri). Essi sono incompleti e quindi non leggibili.
Cosa posso fare per risolvere il problema?
Grazie.
Alessandro

I bought an i5-11400 processor and I am presented with the following problem:
- QR codes are not displayed correctly (WhatsApp Desktop and others). They are incomplete and therefore not legible.
What can I do to solve the problem?
Thank you.
Alexander

Re:Problema con QR Code

David_G_Intel — Wed, 09 Jun 2021 05:06:38 GMT

Hello AlessandroP

Thank you for posting on the Intel️® communities. Please share with us the Intel® System Support Utility (Intel® SSU) results

Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".

Regards,

David G

Intel Customer Support Technician

Re: Re:Problema con QR Code

CristianSantos — Tue, 15 Jun 2021 06:26:04 GMT

Hola, también tengo un i5 11400 y presento el mismo problema, en un grupo de facebook alguien publicó que tiene ese problema, le comenté que yo también lo tengo, ambos tenemos el mismo procesador y usamos los gráficos integrados, en el momento en que escribo esto, somos 5 personas en la misma publicación con este mismo problema, todos tenemos algo en común, tenemos un i5 11400, adjunto el resultado del escaneo Intel SSU

Re:Problema con QR Code

David_G_Intel — Tue, 15 Jun 2021 08:11:41 GMT

Hello @AlessandroP

Were you able to check the previous post?

Let us know if you still need assistance.

@CristianSantos make sure your system is up to date and if the issue persists, please open a new thread with all the information.

Best regards,

David G.

Intel Customer Support Technician

Re:Problema con QR Code

David_G_Intel — Mon, 21 Jun 2021 23:36:00 GMT

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

David G.

Intel Customer Support Technician

Re: Problema con QR Code / Problem with QR Code

superusuario — Fri, 02 Jul 2021 13:58:44 GMT

Hi, try this.

Disable intel UHD Graphics > reload the QR code > scan QR Code > enable intel UHD Graphics

https://youtu.be/Bc1v4Up_M70

Re: Problema con QR Code / Problem with QR Code

CristianSantos — Fri, 02 Jul 2021 23:44:03 GMT

Muchas gracias! Si me funcionó