topic Re: Re:Intel Driver & Support Assistant is not working in Mobile and Desktop Processors

Intel Driver & Support Assistant is not working

enzodsqdqs — Fri, 16 Jul 2021 13:34:23 GMT

hi i wanted to dowload some pilots for my pc but my Intel Driver & Support Assistant is not working i dont know why i downloaded the latest version of intel driver assistant by nothing and of course i tryed to unistall and redownload but nothing

and when I reload the page it doesn't work

here is my processor i5-3470S 2.90ghz

and i dont have gpu

please help me

Re: Intel Driver & Support Assistant is not working

AlHill — Fri, 16 Jul 2021 15:23:33 GMT

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

Re: Intel Driver & Support Assistant is not working

enzodsqdqs — Fri, 16 Jul 2021 16:47:36 GMT

hi thank you to respond

below u can see the text has wanted

Re:Intel Driver & Support Assistant is not working

DeividA_Intel — Thu, 22 Jul 2021 20:38:03 GMT

Hello enzodsqdqs,

Thank you for posting on the Intel® communities.

I would like to let you know that your Intel® Core™ i5-3470S Processor is discontinued and Intel does not provide support for this product as well as new drivers.

However, I will help you only with the issue related to the Intel® Driver & Support Assistant (Intel® DSA). In order to better assist you, please provide the following:

1. Was Intel® Driver & Support Assistant (Intel® DSA) working properly before?

2. Did you use the Intel® Driver & Support Assistant (Intel® DSA) uninstaller?

- Uninstaller: https://downloadcenter.intel.com/download/30496?v=t

- Tool: https://downloadcenter.intel.com/download/28425

3. Are you using a supported browser (Firefox, Chrome, or Edge)?

4. You can see more information at the following link:

- https://www.intel.com/content/www/us/en/support/articles/000026895/software/software-applications.html

Regards,

Deivid A.

Intel Customer Support Technician

Re:Intel Driver & Support Assistant is not working

DeividA_Intel — Tue, 27 Jul 2021 19:44:10 GMT

Hello enzodsqdqs,

Were you able to check the previous post? Please let me know if you need more assistance.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:Intel Driver & Support Assistant is not working

enzodsqdqs — Wed, 28 Jul 2021 18:12:18 GMT

hi thank you for your respond

1 so yes intel dsa worked before

2 i used dsa installer

3 i use google

Re:Intel Driver & Support Assistant is not working

DeividA_Intel — Thu, 29 Jul 2021 22:47:52 GMT

Hello enzodsqdqs,

Thank you for the information provided

I will proceed to check the issue internally and post back soon with more details.

Best regards,

Deivid A.

Intel Customer Support Technician

Re:Intel Driver & Support Assistant is not working

DeividA_Intel — Fri, 30 Jul 2021 23:15:09 GMT

Hello enzodsqdqs,

In order to help you further, I will appreciate it if you provide the following information:

1. What do you mean by not working? Is it not scanning, is it not downloading the updates? Any error message?

2. After using the Intel® Driver & Support Assistant (Intel® DSA) uninstaller, did you check the "Apps & Features" to confirm that it was completely deleted?

3. Can you try any other browser (Firefox or Edge)?

4. Logs from the Intel® Driver & Support Assistant (Intel® DSA):

- log files can be found at C:\ProgramData\Intel\DSA.

Best regards,

Deivid A.

Intel Customer Support Technician

Re: Re:Intel Driver & Support Assistant is not working

enzodsqdqs — Tue, 03 Aug 2021 12:32:34 GMT

a lot of compliment for you Deivid

the problem was the browser. im actually using Brave so it block some features

and i move to edge and dsa scan worked

thank you a lot man

Re:Intel Driver & Support Assistant is not working

DeividA_Intel — Tue, 03 Aug 2021 20:25:11 GMT

Hello enzodsqdqs,

I am glad to hear that the issue was fixed by changing the browser (Edge), I will proceed to close this thread, however, do not hesitate to create a new one if you need further assistance with our products.

Regards,

Deivid A.

Intel Customer Support Technician