topic Re:I have troubles with detecting my monitor in intel utility. in Mobile and Desktop Processors

I have troubles with detecting my monitor in intel utility.

Krylo_FF — Fri, 15 Oct 2021 12:58:25 GMT

I bought a monitor with 60 Hz, but in Windows 11 I can't raise them above 30. I downloaded a utility with intel graffics, so I have an integrated video card. But it doesn't detect my monitor, so I can't boost the Hz on the my monitor.

I'm so sorry for my English.

Re:I have troubles with detecting my monitor in intel utility.

AndrewG_Intel — Mon, 18 Oct 2021 18:57:05 GMT

Hello @Krylo_FF

Thank you for posting on the Intel® communities.

In order to review this further, could you please provide us with the following information?

1- Please elaborate more when you say "it doesn't detect my monitor". Do you mean the monitor is not detected and not listed in the Intel® Graphics Command Center > Display tab? Could you please provide a screenshot from the utility showing the display(s) detected?

2- Is the monitor detected by Windows*? (under Windows Settings > System > Display) or in Device Manager under the "Monitors" section?

3- Is this a new system? Did it work fine before? Do you know if this configuration (computer + drivers + display) works using Windows* 10?

4- To connect the display and the computer, are you using a straight-through connection with a single cable that has the same connection type in both ends.? Or are you using any type of video/cable adapters, converters, or dockings? Please provide details about the cable types and the video ports that you are using.

5- Display brand/maker and model:

6- A Report for Intel® Graphics Drivers following the steps on the link. Make sure the display is connected to the computer when generating the report.

7- An Intel® System Support Utility (Intel® SSU) report to gather more details about the system. Please follow these steps:

Download the Intel® SSU and save the application on your computer
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.
Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

Best regards,

Andrew G.

Intel Customer Support Technician

Re:I have troubles with detecting my monitor in intel utility.

AndrewG_Intel — Fri, 22 Oct 2021 06:09:50 GMT

Hello Krylo_FF

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

Re:I have troubles with detecting my monitor in intel utility.

AndrewG_Intel — Tue, 26 Oct 2021 16:23:50 GMT

Hello Krylo_FF

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician