topic Intel driver and support assistant setup fail in Mobile and Desktop Processors

Intel driver and support assistant setup fail

Lyu5555 — Thu, 03 Mar 2022 19:03:30 GMT

I can't setup ıntel driver and support assistant. I upload the imagine and intel ssu detailed information about fail.

Re:Intel driver and support assistant setup fail

Jean_Intel — Fri, 04 Mar 2022 15:55:42 GMT

Hello @Lyu5555

Thanks for posting on the Intel communities.

Keep in mind that we may not be able to translate screenshots attached to the thread.

Regarding your issue, since you mentioned that you have issues setting up the program, please try the following steps:

Download IDSA, and run the installer as administrator (right-click on the icon and choose Run as Administrator)
Add IDSA as an exception to your Antivirus or Firewall or disable these until the installation is completed.

Looking forward to hearing from you.

Best regards,

Jean O.

Intel Customer Support Technician

Re: Intel driver and support assistant setup fail

Lyu5555 — Sat, 05 Mar 2022 19:39:18 GMT

Sorry but I tried turning off the antivirus but it didn't work, same issue.

Re:Intel driver and support assistant setup fail

Jean_Intel — Mon, 07 Mar 2022 15:31:08 GMT

Hello @Lyu5555

Thanks for your message, I am sorry to hear that you are still experiencing your issue.

Regarding the installation issue that is present on your system, please follow the steps to repair the corrupt registries:

Run the Microsoft Program Install and Uninstall troubleshooter:
Double click the downloaded file to open the tool
Click on Advanced and make sure that the box associated with Apply repairs automatically is checked
On the next screen click on Installing
Wait until the inspection phase is complete and choose one of the Microsoft Visual C++ Redistributable programs
On the next screen click on No, try other fixes, and let the program run its course
Repeat the above steps for all Microsoft Visual C++ Redistributable programs installed and restart your computer

I hope you find this information useful.

Best regards,

Jean O.

Intel Customer Support Technician

Re:Intel driver and support assistant setup fail

Jean_Intel — Wed, 09 Mar 2022 15:27:46 GMT

Hello @Lyu5555.

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Jean O.

Intel Customer Support Technician.

Re: Intel driver and support assistant setup fail

Lyu5555 — Wed, 09 Mar 2022 22:31:50 GMT

It fixed itself, thanks for help

Re:Intel driver and support assistant setup fail

Jean_Intel — Wed, 09 Mar 2022 22:42:21 GMT

Hello @Lyu5555.

I am glad to hear that the issue is now solved and everything is working fine.

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Jean O.

Intel Customer Support Technician

Re: Intel driver and support assistant setup fail

Kelliyoung — Fri, 17 Mar 2023 02:02:20 GMT

I have a friend who has an Alienware and has installed the Intel drivers that are spoken of here and still his laptop isn't being updated with your driver's. Please advise .

Re: Intel driver and support assistant setup fail

AlHill — Fri, 17 Mar 2023 02:06:01 GMT

Do not use IDSA. Use the Dell support tool.

Also, this thread is a year old. You should have started a new thread.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re: Intel driver and support assistant setup fail

Kelliyoung — Fri, 17 Mar 2023 02:08:45 GMT

Tried Dell support tool, didn't work with that either. .. NEXT.

Re: Intel driver and support assistant setup fail

AlHill — Fri, 17 Mar 2023 04:27:49 GMT

Then, talk to dell about their support tool.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]