topic Re:CPUFreq and BrandString tests are failing in Mobile and Desktop Processors

CPUFreq and BrandString tests are failing

hkhandelwal — Sun, 06 Mar 2022 06:52:19 GMT

I recently got a new PC build. After playing some fps games they started crashing in between with random critical error. After running intel processor diagnostic tool, got above two mentioned test failed. Attaching system info and failing ss.

Re: CPUFreq and BrandString tests are failing

hkhandelwal — Mon, 07 Mar 2022 05:53:45 GMT

got

Re:CPUFreq and BrandString tests are failing

Steven_Intel — Tue, 08 Mar 2022 22:21:26 GMT

Hello hkhandelwal,

Thank you for posting on the Intel® communities.

I appreciate the troubleshooting steps performed already. In order to better assist you, please provide the following information:

- Are all games getting that error? If the issue happens with just some games, please specify which.

- Was there any recent software or OS update before the issue started? Or has it been like that since the beginning?

As well, could you please attach the Intel® Processor Diagnostic Tool results file? You just need to run the test, then go to File > See results file, and then attach it to your reply.

I look forward to hearing from you.

Regards,

Steven G.

Intel Customer Support Technician.

Re:CPUFreq and BrandString tests are failing

Steven_Intel — Mon, 14 Mar 2022 22:03:05 GMT

Hello hkhandelwal,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

Re:CPUFreq and BrandString tests are failing

Steven_Intel — Mon, 21 Mar 2022 19:52:48 GMT

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.

Intel Customer Support Technician.