topic Re: Re:Intel Extreme Tuning Utility Reporting Wrong Amount of Memory on my GPU in Mobile and Desktop Processors

Intel Extreme Tuning Utility Reporting Wrong Amount of Memory on my GPU

Matt6799 — Thu, 07 Apr 2022 03:33:33 GMT

Hello,

The Intel Extreme Tuning Utility(7.7.0.12) is reporting the wrong amount of memory on my EVGA GeForce 3060 RTX. Posting the memory at 4.00 Gb which in fact it has 12 Gb.

Thank you

Re:Intel Extreme Tuning Utility Reporting Wrong Amount of Memory on my GPU

Jean_Intel — Thu, 07 Apr 2022 15:03:54 GMT

Hello Matt6799.

Thank you for posting on the Intel️® communities.

Regarding your issue, I would like to have more information about it to provide you with the most accurate troubleshooting; please provide me with the following:

When did the issue start?
Can you recall any hardware or software change before the issue started?
Share a screenshot of the Intel® XTU where you see the issue with the memory information about the GPU.
Create a report using the Intel System Support Utility (Intel SSU)

• Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html)

• Open the application and click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."

• Click on the menu where it says: "Summary" to change it to "Detailed View."

To save your scan: click on "Next"; then "Save."

Best regards,

Jean O.

Intel Customer Support Technician

Re: Re:Intel Extreme Tuning Utility Reporting Wrong Amount of Memory on my GPU

Matt6799 — Mon, 11 Apr 2022 15:56:18 GMT

Hello Jean O.

Is there any info update as to why the Intel SSU is reporting the wrong amount of memory on my video card?

Thank you,

Matt

Re:Intel Extreme Tuning Utility Reporting Wrong Amount of Memory on my GPU

Jean_Intel — Mon, 11 Apr 2022 21:59:57 GMT

Hello Matt6799,

There is no information about any error on the Intel® XTU or Intel SSU to give misleading report information about the products. Provide me with the Intel SSU report, the Intel® XTU screenshot, and the information requested previously to try and investigate your issue.

Best regards,

Jean O.

Intel Customer Support Technician

Re:Intel Extreme Tuning Utility Reporting Wrong Amount of Memory on my GPU

Jean_Intel — Wed, 13 Apr 2022 17:13:52 GMT

Hello Matt6799,

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Jean O.

Intel Customer Support Technician

Re:Intel Extreme Tuning Utility Reporting Wrong Amount of Memory on my GPU

Jean_Intel — Fri, 15 Apr 2022 15:40:27 GMT

Hello Matt6799,

I hope you are doing fine.

I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.