topic Re:XTU 7.7.0.12頻率異常Win11.Win10的兩台電腦都一樣 in Mobile and Desktop Processors

XTU 7.7.0.12頻率異常Win11.Win10的兩台電腦都一樣

lions — Mon, 04 Apr 2022 22:50:31 GMT

Re:XTU 7.7.0.12頻率異常Win11.Win10的兩台電腦都一樣

Steven_Intel — Thu, 07 Apr 2022 14:38:24 GMT

Hello lions,

Thank you for posting on the Intel® communities.

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.

I understand that you are seeing a difference of frequency in Windows 11 and in Windows 10 (please correct me if I am wrong). Could you please elaborate more on this?

The maximum turbo frequency for the Intel® Core™ i9-9900KS processor is 5.00 GHz according to the specifications page (https://ark.intel.com/content/www/us/en/ark/products/192943/intel-core-i99900ks-processor-16m-cache-up-to-5-00-ghz.html)

I look forward to hearing from you.

Best regards,

Steven G.

Intel Customer Support Technician.

Re: XTU 7.7.0.12頻率異常Win11.Win10的兩台電腦都一樣

lions — Thu, 07 Apr 2022 18:38:56 GMT

Win10 CPU-9900KS & Win11 CPU-9900KF

Re: XTU 7.7.0.12頻率異常Win11.Win10的兩台電腦都一樣

lions — Thu, 07 Apr 2022 19:01:17 GMT

2022-04-07 9900KF defaul setting core frequency is wrong again

Re: XTU 7.7.0.12頻率異常Win11.Win10的兩台電腦都一樣

lions — Thu, 07 Apr 2022 22:03:24 GMT

7.7.0.12 The max core frequency exceeds the upper limit of the turbo max frequency setting

The 9900ks has been changed to use 7.6.0.37 and the max core frequency is now displayed correctly

The 9900KF is currently using 7.7.0.12 with persistent errors

Re: XTU 7.7.0.12頻率異常Win11.Win10的兩台電腦都一樣

lions — Fri, 08 Apr 2022 20:03:34 GMT

I just notify the XTU 7.7.0.12 APP that there is an error

Does not affect PC usage

Re: XTU 7.7.0.12頻率異常Win11.Win10的兩台電腦都一樣

lions — Sat, 09 Apr 2022 02:36:52 GMT

Each hight frequency appears for about 1second

Re: XTU 7.7.0.12頻率異常Win11.Win10的兩台電腦都一樣

lions — Sat, 09 Apr 2022 16:09:47 GMT

Hi Steven

I've tried my best to describe the error situation indetail, hope it helps the XTU app,

Thank you for your help, goodday

Re: XTU 7.7.0.12頻率異常Win11.Win10的兩台電腦都一樣

lions — Sun, 10 Apr 2022 13:54:18 GMT

9900KF Win11 has been completely removed and reinstalled at present, using XTU 7.6.0.37 version, the performance and frequency display are completely correct

Re: XTU 7.7.0.12頻率異常Win11.Win10的兩台電腦都一樣

lions — Mon, 11 Apr 2022 18:27:03 GMT

2022-04-12 9900KF updated XTU 7.7.0.12 version, the same error exists

I seem to have visited the Mars website, can someone please reply? Should I stop this test?

Re:XTU 7.7.0.12頻率異常Win11.Win10的兩台電腦都一樣

Steven_Intel — Mon, 11 Apr 2022 20:47:20 GMT

Thank you for the information provided.

We are going to review the information you have provided. In the meantime, please confirm if you are trying to overclock the processor or if you have Intel XMP enabled in BIOS.

I look forward to hearing from you.

Best regards,

Steven G.

Intel Customer Support Technician.

Re: XTU 7.7.0.12頻率異常Win11.Win10的兩台電腦都一樣

lions — Mon, 11 Apr 2022 22:28:44 GMT

你好史蒂文，

現在又要重新安裝Win11，使用XTU 7.6.0.37版本，CPU才能恢復正常性能。

感謝您的答复。

Re: XTU 7.7.0.12頻率異常Win11.Win10的兩台電腦都一樣

lions — Tue, 12 Apr 2022 03:11:25 GMT

9900KF installs Win11 again and uses XTU 7.6.0.37 version,the performance and frequency are correct.

I don't want to test this strange frequency up and down version anymore, I don't want to let my CPU core frequency fluctuate like an ocean wave, I look forward to amore complete XTU version, and I hope intel will be brilliant again.

Re:XTU 7.7.0.12頻率異常Win11.Win10的兩台電腦都一樣

Steven_Intel — Wed, 13 Apr 2022 16:56:55 GMT

We appreciate all the information provided.

In order to work on this, could you please confirm if you are trying to overclock the processor or if Intel XMP is enabled in BIOS with a configured memory speed?

Best regards,

Steven G.

Intel Customer Support Technician.

Re: XTU 7.7.0.12頻率異常Win11.Win10的兩台電腦都一樣

lions — Thu, 14 Apr 2022 05:37:09 GMT

Hi Steven.

I am now using XTU 7.6.0.37 version and it displays fine, thanks for your service.

Re:XTU 7.7.0.12頻率異常Win11.Win10的兩台電腦都一樣

Steven_Intel — Mon, 18 Apr 2022 17:26:49 GMT

I am glad to know you are able to get the right parameters with version 7.6.0.37, in case you want, we can still work on this issue with version 7.7.0.12. Since the thread is now solved, we will proceed to close it.

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

Best regards,

Steven G.

Intel Customer Support Technician.

Re: XTU 7.7.0.12頻率異常Win11.Win10的兩台電腦都一樣

lions — Mon, 18 Apr 2022 21:50:18 GMT

Ok thank you