topic Re: A question about guarantees . Whether such damage is a ground for refusal on guarantees calm ? in Mobile and Desktop Processors

A question about guarantees . Whether such damage is a ground for refusal on guarantees calm ?

ННики1 — Tue, 24 Jan 2017 17:24:48 GMT

Hello . I stopped working PC. I took it to the store. It turned out that the problems in the central processor. I drove to the service processor. And dropped it on the table. I refuse to change.They said that if the specialist intel Write that this defect can not be a waiver of the guarantees calm replace the processor.

Re: A question about guarantees . Whether such damage is a ground for refusal on guarantees calm ?

idata — Tue, 24 Jan 2017 21:04:01 GMT

Hello Qvant,

Thank you for contacting the Intel community.

Could you please explain what the issue with the processor is? Intel® provides three years warranty, I will appreciate if you provide us with more detailed information about the issue you have with the Intel® processor.

Regards,

Ivan.

Re: A question about guarantees . Whether such damage is a ground for refusal on guarantees calm ?

ННики1 — Wed, 25 Jan 2017 09:05:29 GMT

Computer hangs and gave BSOD and eventually ceased to start.

Please answer more accurately. It is such a mechanical damage waiver warranty ?

I'm from Russia.Google Translate translates extremely inaccurate)

Re: A question about guarantees . Whether such damage is a ground for refusal on guarantees calm ?

ННики1 — Wed, 25 Jan 2017 09:21:40 GMT

I suggested photo. CPU corner in the center of the photo!

Re: A question about guarantees . Whether such damage is a ground for refusal on guarantees calm ?

ННики1 — Wed, 25 Jan 2017 09:27:08 GMT

This defect can be grounds for cancellation of the guarantee ?

Re: A question about guarantees . Whether such damage is a ground for refusal on guarantees calm ?

idata — Wed, 25 Jan 2017 22:28:21 GMT

You can write in Russian, I will be able to translate it on this post.

The unit has physical damage, please bear in mind that if the unit has physical damage the warranty will be void.

The first post is not clear, I'm not sure if you mean that the unit arrived damage or that it was dropped on table and it got this damage.

Now, since you are located in Russia, I strongly recommend contacting your local support group in Russia for warranty information.

From the picture I tried to validate the processor marking but I was not able to find it.

I have sent you a private message.

Ivan.

Re: A question about guarantees . Whether such damage is a ground for refusal on guarantees calm ?

ННики1 — Thu, 26 Jan 2017 16:29:45 GMT

Здравствуйте . Сейчас попробую все еще раз в целом описать .

Мой компьютер перестал работать . Я отвез его в магазин, в котором покупал системный блок. Путем замены разных комплектующих выяснилось, что неполадки в процессоре. Мне сказали отнести процессор в сервисную службу магазина. Когда я доствал процессор в сервисе, он выпал из рук на пол. В результате на одном из его углов появилась вмятина. На этом основании работники сервисной службы мне сразу же отказали в замене процессора. Они пояснили, что на процессоре имеется механическое повреждение и для того, чтобы заменить процессор, нужно либо провести независимую экспертизу либо предоставить письменный ответ службы поддержки INTEL, о том, что дефект процессора не мог повлиять на его работоспособность.

Re: A question about guarantees . Whether such damage is a ground for refusal on guarantees calm ?

idata — Thu, 26 Jan 2017 23:41:36 GMT

Being this the case, please check the private message I sent you, reply with that information via private message and we will forward your case to your local support group for warranty revision.

Best regards,

Ivan.

Re: A question about guarantees . Whether such damage is a ground for refusal on guarantees calm ?

ННики1 — Sat, 28 Jan 2017 08:33:18 GMT

К сожалению не могу вам ответить почтой, так как приходит сообщение о не доставленном письме .

Фактически да вопрос в этом ! И также вопрос в том что могло ли такое повреждение привести к неработоспособности процессора ? То есть есть в этом месте текстолита например межслойные соединения или другие важные узлы центрального процессора повреждение которых привело бы неработоспособности ?

Re: A question about guarantees . Whether such damage is a ground for refusal on guarantees calm ?

idata — Tue, 31 Jan 2017 01:47:53 GMT

It is hard to tell, basically the best way to determine if a CPU is defective is to try it in another system but to know what part in the CPU is defective is hard to tell.

If the processor has physical damage most likely the damage is causing the system not to work properly or not to work at all. If a processor falls down or is install incorrectly that can cause damage in the CPU and make the system not to work or to cause insatiability when booting or when working in Windows.

Regards,

Ivan.

Re: A question about guarantees . Whether such damage is a ground for refusal on guarantees calm ?

ННики1 — Tue, 31 Jan 2017 10:08:58 GMT

Процессор перестал работать до падения ! Это выяснили в магазине путем замены процессора . И установке его в другую материнскую плату ! Есть также сведетели , продавцы , что процессор был не исправен ! Но при этом не поврежден физически . Он оказался нерабочий . А вот потом я его уронил уже в сервис центре . Вот в чем дело . А представители сервиса требую ответа технического специалиста INTEL !

Re: A question about guarantees . Whether such damage is a ground for refusal on guarantees calm ?

idata — Tue, 31 Jan 2017 21:26:08 GMT

There is a part that I don't understand, I'm sorry the translator is not translating it correctly.

Could you please clarify this part "Он оказался нерабочий . А вот потом я его уронил уже в сервис центре . Вот в чем дело . А представители сервиса требую ответа технического специалиста INTEL !" ?

If you need warranty for the unit, please check the private message I sent you so I can forward your case to your local support group for better assistance.

Ivan.

Re: A question about guarantees . Whether such damage is a ground for refusal on guarantees calm ?

idata — Fri, 10 Feb 2017 19:34:17 GMT

Hello,

I'm sorry, I could not understand that if what you need is a warranty validation for the unit.

Ivan.

Re: A question about guarantees . Whether such damage is a ground for refusal on guarantees calm ?

idata — Thu, 16 Feb 2017 23:53:49 GMT

Hello ,

I'm following on this post to ask you if your issue has been resolved or if you need further assistance. Im sorry I was not able to understand if you need an approval from Intel to get warrnaty for the processor.

Regards,

Ivan.

Re: A question about guarantees . Whether such damage is a ground for refusal on guarantees calm ?

ННики1 — Wed, 15 Mar 2017 17:54:41 GMT

I was trying to contact the local Intel supplier. They say the same to me. What is needed is the answer of a technical specialist Intel. What is damage can not lead to a device failure ? I'm trying to find an interpreter. unsuccessfully.

Re: A question about guarantees . Whether such damage is a ground for refusal on guarantees calm ?

idata — Wed, 15 Mar 2017 23:59:32 GMT

Do you mean processor physical damage can lead to processor failure? Yes, processor physical damage can cause the processor to fail.

At this point I suggest you to contact support and try to get a replacement, I cannot guarantee that a replacement will be approved because the warranty does not cover physical damage but you can try submitting a request at the following link:

http://www.intel.com/content/www/us/en/support/contact-support.html# @15 http://www.intel.com/content/www/us/en/support/contact-support.html# @15

Regards,

Ivan.