topic Re:showing wrong results in Mobile and Desktop Processors

showing wrong results

pelo1 — Thu, 05 May 2022 23:54:10 GMT

I have a EVGA RTX 3060 oc Gaming GPU with 12 GB of RAM and XTU is showing only 4 GB.

Re:showing wrong results

Steven_Intel — Fri, 06 May 2022 23:14:35 GMT

Hello pelo1,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following information:

Provide screenshot of Intel® XTU showing the 4 GB of RAM instead of 12 GB.
Download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".

Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.

Best regards,

Steven G.

Intel Customer Support Technician.

Re: showing wrong results

pelo1 — Sat, 07 May 2022 05:03:12 GMT

Hi,

Here is the sreen shot as asked. Have a good day.

Pelo1

Re:showing wrong results

Steven_Intel — Tue, 10 May 2022 17:31:49 GMT

Hello pelo1,

Thank you for your response.

While I received the SSU report, it seems the screenshot of XTU showing the 4 GB of RAM instead of 12 GB was not attached.

Please provide the screenshot in order to continue researching this issue.

Best regards,

Steven G.

Intel Customer Support Technician.

Re: Re:showing wrong results

pelo1 — Tue, 10 May 2022 21:55:43 GMT

Hi Steven,

Here is the screen shot

Re:showing wrong results

Steven_Intel — Wed, 11 May 2022 21:54:37 GMT

Thank you for your response.

We are going to work on this case and as soon as I have an update, I will let you know.

Best regards,

Steven G.

Intel Customer Support Technician.

Re:showing wrong results

Steven_Intel — Tue, 17 May 2022 15:39:25 GMT

Hello pelo1,

Intel XTU is not designed to report/monitor third party hardware, i.e. information provided by the tool on Nvidia Graphics card may not be accurate.

We recommend you to use tools from Nvidia or EVGA to confirm proper graphics functionality.

As for Intel Integrated graphics (6th gen and newer), the VRAM will always be capped at 50% of total RAM capacity (e.g. if the system has 8GB of RAM, then the max VRAM for Intel Integrated graphics is going to be 4GB)

Please let me know if you have any concerns.

Best regards,

Steven G.

Intel Customer Support Technician.

Re: Re:showing wrong results

pelo1 — Tue, 17 May 2022 15:54:00 GMT

Hi,

Good thinking. If you know that data is not accurate why showing it? It put a doubt about the rest of the data.

Have a good day.

Denis Péloquin

Re:showing wrong results

Steven_Intel — Wed, 18 May 2022 17:49:07 GMT

Thank you for your response.

We appreciate the feedback since that help us improve our tools in the future. I do want to clarify that all the other information should be correct.

I recommend you to keep checking the VRAM information from tools created by the graphics card manufacturer.

If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.

Intel Customer Support Technician.

Re: showing wrong results

pelo1 — Thu, 19 May 2022 04:21:59 GMT

Hi Steven,

I do appreciate your humour. You must have ancestors from England. «...all the other information SHOULD BE correct.», it just make it more obscure.

Best regards,

Denis Péloquin