topic Re: i9 9900k Failure Prime95 and OCCT in Mobile and Desktop Processors

i9 9900k Failure Prime95 and OCCT

TIMORLANG — Sun, 22 May 2022 16:43:09 GMT

Hello:

I have an i9 9900k and it appears to be throwing out the following using intel's software but also had similar errors in Prime95 and OCCT:

--- IPDT64 - Revision: 4.1.5.37
--- IPDT64 - Start Time: 5/22/2022 12:28:06 PM

----------------------------------------------
-- Testing
----------------------------------------------
CPU 1 - Genuine Intel - Pass.
CPU 1 - BrandString - Pass.
CPU 1 - Cache - Pass.
CPU 1 - MMXSSE - Pass.
CPU 1 - IMC - Pass.
CPU 1 - Prime Number - Fail.

IPDT64 Failed
--- IPDT64 - Revision: 4.1.5.37
--- IPDT64 - End Time: 5/22/2022 12:28:09 PM

----------------------------------------------
FAIL

So, my questions are if you can help me troubleshoot:

1. Can this be a result of the MotherBoard?

2. Can this be a result from the RAM?

3. Short of buying a new processor; is there anything one can do?

- Like anyway to disable a feature until I can afford a new PROC?

Note:

No overclocking at all. Not even XMP 1 or 2. Every failsafe set.

Temperatures are fine.

Any direction would be helpful.

Thanks,
T

Re:i9 9900k Failure Prime95 and OCCT

DeividA_Intel — Tue, 24 May 2022 01:58:15 GMT

Hello TIMORLANG,

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Core™ i9-9900K Processor.

In order to better assist you, please provide the following:

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change it to "Detailed View".
To save your scan, click Next and click Save.

2. Provide the Report for Intel® Graphics Drivers:

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html

3. When did the issue start?

4. Did you notice the issue after a system update or after a hardware/software change?

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:i9 9900k Failure Prime95 and OCCT

TIMORLANG — Tue, 24 May 2022 02:17:06 GMT

Hello:

I have included both the files that you requested.

Cheers,
T

Re:i9 9900k Failure Prime95 and OCCT

DeividA_Intel — Wed, 25 May 2022 14:04:53 GMT

Hello TIMORLANG,

Thanks for the reports provided. Before we continue further, I would like to confirm the following:

1. Provide the full report from the Intel® Processor Diagnostic Tool:

Tool: https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html

2. Have you noticed any issues with games or apps? If so, which games/apps?

3. When did the issue start?

4. Did you notice the issue after a system update or after a hardware/software change?

5. Have you noticed any blink code from the motherboard?

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:i9 9900k Failure Prime95 and OCCT

TIMORLANG — Thu, 26 May 2022 04:29:45 GMT

1. Full Report Attached

2. Yes, Player Unknown Battle Ground (aka PUBG), Grand Theft Auto V (GTA V), and No Man's Sky (NMS) all crash randomly.

3. Not really sure.

4. No blink codes from the motherboard; however, sometimes it does not start immediately when I press the power button; and I have to retry.

- I have purchased (in the past 24hours) a new CPU and Motherboard. However, I would still very much like to solve this as I will be using the current equipment i9900 in another build.

- I update and install software all the time. So, I cannot really give you a definitive response about software updates and hardware changes.

Cheers,
T

Re: i9 9900k Failure Prime95 and OCCT

TIMORLANG — Thu, 26 May 2022 04:30:07 GMT

Here is the file.

Sorry

Re:i9 9900k Failure Prime95 and OCCT

DeividA_Intel — Thu, 26 May 2022 19:32:11 GMT

Hello TIMORLANG,

Thank you for the information provided

I will proceed to check the issue internally and post back soon with more details.

Best regards,

Deivid A.

Intel Customer Support Technician

Re: i9 9900k Failure Prime95 and OCCT

DeividA_Intel — Fri, 27 May 2022 19:56:09 GMT

Hello TIMORLANG,

Thanks for your patience. I am still investigating this issue, in order to continue further I would appreciate it if you can confirm the following:

1. Try with a minimal configuration (CPU, 1 stick of RAM, no video card). let me know if the games still crashing.

2. We do not support/validate 3rd party tools, please install the Intel® Extreme Tuning Utility (Intel® XTU) and take a picture of the tool.

Tool: https://www.intel.com/content/www/us/en/download/17881/intel-extreme-tuning-utility-intel-xtu.html

3. Have you tried with different components on your current motherboard? (CPU, RAM)

4. Have you experienced freezing or crashes in other games and apps besides the ones that you mentioned?

Regards,

Deivid A.

Intel Customer Support Technician

Re: i9 9900k Failure Prime95 and OCCT

TIMORLANG — Sun, 29 May 2022 03:55:52 GMT

ok, so, in the process of performing your request. I pulled the machine out and placed it sideways and opened the side panel to access the components. Before I removed anything as you requested; I attached all the same items and ran the tests one more time as a final baseline.

And completely to my surprise. There are no errors.

I have not removed anything at all.

This issue has existed for months now.

Placing the machine on its side and opening the panel FIXED it?

So, I work in IT and I cannot accept this as a solution.

Can you or your team think of any reason that this would occur?

I mean maybe the move pushed RAM back into space or opened side helped with more ventilation.

But I will run some more tests this evening and update you.

Thanks.

Re: i9 9900k Failure Prime95 and OCCT

TIMORLANG — Sun, 29 May 2022 03:56:16 GMT

BTW:

here is the passed test results:

--- IPDT64 - Revision: 4.1.5.37
--- IPDT64 - Start Time: 5/28/2022 11:43:09 PM

CPU1
Genuine Intel CPU Test
Module Version: 1.0.19.64b.W
Start Time: Sat May 28 23:43:10 2022
Test Result - PASS
Expected: GenuineIntel
Detected: GenuineIntel
End Time: Sat May 28 23:43:10 2022
Total Time: in seconds: 0
--------------------------------------------------------------------
CPU1
CPU Brand String Test
Module Version: 1.0.23.64b.W
Start Time: Sat May 28 23:43:10 2022
Test Result - PASS
Expected: Intel(R) Core(TM) @
Detected: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz
Intel(R) Core(TM) processor detected..!!..
End Time: Sat May 28 23:43:10 2022
Total Time: in seconds: 0
--------------------------------------------------------------------
CPU1
Cache Test
Module Version: 1.0.18.64b.W
Start Time: Sat May 28 23:43:10 2022
Test Result - PASS

--- Reading Cache Size ---

- Detected L1 Data Cache Size --> 32
- Detected L1 Inst Cache Size --> 32

- Detected L2 Cache Size --> 256
- Detected L3 Cache Size --> 16384

Cache Size Test Passed!!!

End Time: Sat May 28 23:43:10 2022
Total Time: in seconds: 0
--------------------------------------------------------------------
CPU1
MMXSSE Test
Module Version: 1.0.25.64b.W
Start Time: Sat May 28 23:43:10 2022
Test Result - PASS

DetectUtils64 DLL Version - 1.1.3

--- Determining MMX - SSE capabilities ---
..MMX is supported on this CPU..
..SSE is supported on this CPU..
..SSE2 is supported on this CPU..
..SSE3 is supported on this CPU..
..SSSE3 is supported on this CPU..
..SSE4.1 is supported on this CPU..
..SSE4.2 is supported on this CPU..

MMX Test Result --- PASS
SSE Test Result --- PASS
SSE2 Test Result --- PASS
SSE3 Test Result --- PASS
SSSE3 Test Result --- PASS
SSE4.1 Test Result --- PASS
SSE4.2 Test Result --- PASS

End Time: Sat May 28 23:43:10 2022
Total Time: in seconds: 0
--------------------------------------------------------------------
CPU1
IMC Test
Module Version: 1.0.20.64b.W
Start Time: Sat May 28 23:43:10 2022
Test Result - PASS
--- Reading Memory Size ---
Detected Memory Size is --> 32.00GB
--- Subtest - Memory Size Test Passed!!! ---
--- Integrated Memory Controller Stress Test ---
Memory to be allocated = 1048576 bytes
Memory Allocated.
Test 1 Ones and Zeros Moving Inversions write operations - Passed
Test 1 Ones and Zeros Moving Inversions verification operations - Passed
Test 2 32Bits Sliding Ones write operations - Passed
Test 2 32Bits Sliding Ones verification operations - Passed
Test 3 32Bits Sliding Zero write operations - Passed
Test 3 32Bits Sliding Zero verification operations - Passed
Memory Deallocated.
--- Subtest - Memory Stress Test Passed!!! ---
Integrated Memory Controller Test Passed!!!
End Time: Sat May 28 23:43:10 2022
Total Time: in seconds: 0
--------------------------------------------------------------------
CPU1
Parallel_PrimeNum Test
Module Version: 1.0.0.10
Start Time: 5/28/2022 11:43:10 PM
Test Result - PASS

Module Math_PrimeNum.exe Completed - Pass

Prime Number Generation Test
Module Version: 1.0.23.64b.W
Start Time: Sat May 28 23:43:11 2022
DetectUtils64 DLL Version - 1.1.3
AVX is supported in your OS
Max AVX supported = AVX2
Test Result - PASS
Operation Per Second: 150670
Error: 0
--- Prime Number Generation Test Passed!!!---
End Time: Sat May 28 23:43:56 2022
Total Time: in seconds: 45

Parallel_PrimeNum
End Time: 5/28/2022 11:43:56 PM
--------------------------------------------------------------------
CPU1
Parallel_FP Test
Module Version: 1.0.0.10
Start Time: 5/28/2022 11:43:56 PM
Test Result - PASS

Module AVX.exe Completed - Pass
Module Math_FP.exe Completed - Pass

AVX Test
Module Version: 2.0.25.64b.W
Start Time: Sat May 28 23:43:56 2022
Test Result - PASS

DetectUtils64 DLL Version - 1.1.3

--- CPU Features Detection ---
..AVX is supported by this CPU..
..AVX2 is supported by this CPU..
..AVX512BW is NOT supported by this CPU..
..AVX512CD is NOT supported by this CPU..
..AVX512DQ is NOT supported by this CPU..
..AVX512ER is NOT supported by this CPU..
..AVX512F is NOT supported by this CPU..
..AVX512IFMA52 is NOT supported by this CPU..
..AVX512PF is NOT supported by this CPU..
..AVX512VBMI is NOT supported by this CPU..
..AVX512VL is NOT supported by this CPU..
..AES is supported by this CPU..
..PCLMULQDQ is supported by this CPU..

..AVX is supported by this Operating System..

Most Advanced AVX Feature Detected.. AVX2
AVX2 Test Result --- PASS
AES Test Result --- PASS
PCLMULQDQ Test Result --- PASS

End Time: Sat May 28 23:44:42 2022
Total Time: in seconds: 46

Floating Point Test
Module Version: 1.0.22.64b.W
Start Time: Sat May 28 23:43:56 2022
DetectUtils64 DLL Version - 1.1.3
AVX is supported in your OS
Max AVX supported = AVX2
FMA3 supported
Test Result - PASS
Million Floating Points per Second, MFLOPS: 0.455
Error: 0
--- Floating Point Test Passed!!!---
End Time: Sat May 28 23:44:41 2022
Total Time: in seconds: 45

Parallel_FP
End Time: 5/28/2022 11:44:42 PM
--------------------------------------------------------------------
CPU1
Parallel_Math Test
Module Version: 1.0.0.10
Start Time: 5/28/2022 11:44:42 PM
Test Result - PASS

Module Math_PrimeNum.exe Completed - Pass
Module FMA3.exe Completed - Pass

Prime Number Generation Test
Module Version: 1.0.23.64b.W
Start Time: Sat May 28 23:44:42 2022
DetectUtils64 DLL Version - 1.1.3
AVX is supported in your OS
Max AVX supported = AVX2
Test Result - PASS
Operation Per Second: 68312
Error: 0
--- Prime Number Generation Test Passed!!!---
End Time: Sat May 28 23:45:27 2022
Total Time: in seconds: 45

FMA3 Test
Module Version: 1.0.23.64b.W
Start Time: Sat May 28 23:44:42 2022
Test Result - PASS

DetectUtils64 DLL Version - 1.1.3

--- CPU Features Detection ---
..FMA3 is supported by this CPU..
..FMA3 is supported by this Operating System..

FMA3 Test Result --- PASS

End Time: Sat May 28 23:45:28 2022
Total Time: in seconds: 46

Parallel_Math
End Time: 5/28/2022 11:45:28 PM
--------------------------------------------------------------------
CPU1
Parallel_GPUStressW Test
Module Version: 1.0.0.10
Start Time: 5/28/2022 11:45:28 PM
Test Result - PASS

Module AVX.exe Completed - Pass
Module FMA3.exe Completed - Pass

AVX Test
Module Version: 2.0.25.64b.W
Start Time: Sat May 28 23:45:28 2022
Test Result - PASS

DetectUtils64 DLL Version - 1.1.3

..AVX is supported by this Operating System..

Most Advanced AVX Feature Detected.. AVX2
AVX2 Test Result --- PASS
AES Test Result --- PASS
PCLMULQDQ Test Result --- PASS

End Time: Sat May 28 23:45:59 2022
Total Time: in seconds: 31

FMA3 Test
Module Version: 1.0.23.64b.W
Start Time: Sat May 28 23:45:28 2022
Test Result - PASS

DetectUtils64 DLL Version - 1.1.3

--- CPU Features Detection ---
..FMA3 is supported by this CPU..
..FMA3 is supported by this Operating System..

FMA3 Test Result --- PASS

End Time: Sat May 28 23:45:59 2022
Total Time: in seconds: 31

Parallel_GPUStressW
End Time: 5/28/2022 11:45:59 PM
--------------------------------------------------------------------
CPU1
DGEMM Stress Test
Module Version: 1.0.11.64b.W
Start Time: Sat May 28 23:46:00 2022
Test Result - PASS

DetectUtils64 DLL Version - 1.1.3

--- CPU Features Detection ---
..AVX is supported by this Operating System..

Most Advanced AVX Feature Detected.. AVX2
DGEMM AVX2 Test Result --- PASS

End Time: Sat May 28 23:47:00 2022
Total Time: in seconds: 60
--------------------------------------------------------------------
CPU1
Frequency Check
Module Version: 1.0.3.64b.W
Start Time: Sat May 28 23:47:00 2022
Test Result - PASS
Processor Name: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz
Expected Processor Frequency: 3.60
Measured Processor Frequency: 3.598596
End Time: Sat May 28 23:47:01 2022
Total Time: in seconds: 1
--------------------------------------------------------------------

System Information
------------------
Processor Name: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz
Processor Information: Family 6 Model 9E Stepping C
Number of Physical Cores: 8
Number of Logical Cores: 16
Operating System: Microsoft Windows 11 Pro 64-bit
Graphics Information: NVIDIA GeForce RTX 2080 Ti
--------------------------------------------------------------------

--- IPDT64 - End Time: 5/28/2022 11:47:01 PM
--- IPDT64 - Result: Pass
--------------------------------------------------------------------

Re:i9 9900k Failure Prime95 and OCCT

DeividA_Intel — Mon, 30 May 2022 21:12:27 GMT

Hello TIMORLANG,

I am glad to know that you were able to fix the issue, even though it was an unconventional fix. In this case, I do not have a proper answer to what may fix the issue, however, it looks like it could be related to a component (motherboard, cooling solution, RAM, Video card) that was not attached properly to the port it is spouse to be connected.

Try to check that all the components are properly installed and attached. I will not be able to replicate the resolution since it is random and I may not have a proper answer for you.

Since this was fixed I will proceed to close this thread, if you need further assistance just let me know.

Best regards,

Deivid A.

Intel Customer Support Technician

Re:i9 9900k Failure Prime95 and OCCT

DeividA_Intel — Thu, 02 Jun 2022 15:35:39 GMT

Hello TIMORLANG,

Before we finish, I would like to know if the issue continues or if was completely solved.

Also, the fix may be related to the fact that taking the PC out of the case could have helped the flow of the energy as sometimes when the cables are all together for quite a time could cause interruptions in the energy flow; however, is hard to tell where exactly the issue was coming from.

Best regards,

Deivid A.

Intel Customer Support Technician

Re:i9 9900k Failure Prime95 and OCCT

DeividA_Intel — Mon, 06 Jun 2022 15:34:29 GMT

Hello TIMORLANG,

After checking your thread, I would like to know if you need further assistance.

If so, please let me know.

Regards,

Deivid A.

Intel Customer Support Technician

Re: i9 9900k Failure Prime95 and OCCT

TIMORLANG — Mon, 06 Jun 2022 17:54:22 GMT

No thank you. The issue seemed to resolve itself. Not sure if it was an air flow issue or maybe dried paste. I reset the CPU and applied new paste and everything appears to be working fine now.

It is odd; as I monitor my temperatures closely; and I had not noticed any issues at all using HWINFO

Thanks,
Tamer

Re:i9 9900k Failure Prime95 and OCCT

DeividA_Intel — Tue, 07 Jun 2022 16:48:08 GMT

Hello TIMORLANG,

I am glad to know that your computer is working properly now. I will proceed to close this thread, however, you can open a new one if you need further support.

Regards,

Deivid A.

Intel Customer Support Technician