topic Re:Ice Lake IO Margin Tool Not Detecting Probe in Mobile and Desktop Processors

Ice Lake IO Margin Tool Not Detecting Probe

Jaebyeok — Mon, 27 Jun 2022 19:51:39 GMT

Hi,

We are trying to install IO Margin Tool for Ice Lake and test PCH-PCIe/CPU-PCIe interface on Wilson City server via host mode connecting to the server by using ITP. IO Margin Tool successfully installs but it fails to detect probes even though the probes are properly connected and is detected by Cscripts.

The debug information is

• Platform Name/SKU

Processor: Intel(R) Core(TM) i5-9500 CPU @ 3.00GHz 3.00 GHz

• Tool version number

613291-intel-iomt-Whitley-windows-rev4.1.11

- Intel System Debugger U2152, U2138, and U2222 have been used to see if the System Debugger was causing the problem.

• Installation log

• Intel PSS log

Please see attached files.

• In case you see detecting issues, send these additional log.

- EV Service Log

Thanks for the help and let me know if any other files are needed.

Re:Ice Lake IO Margin Tool Not Detecting Probe

Steven_Intel — Wed, 29 Jun 2022 21:20:15 GMT

Hello Jaebyeok,

Thank you for posting on the Intel® communities.

We are going to review the information you provided. As soon as I have an update, I will let you know.

Best regards,

Steven G.

Intel Customer Support Technician.

Re:Ice Lake IO Margin Tool Not Detecting Probe

Steven_Intel — Fri, 01 Jul 2022 16:06:15 GMT

Hello Jaebyeok,

I recommend you to contact the support from the Developer Zone to get assistance with the IO Margin Tool https://www.intel.com/content/www/us/en/developer/get-help/overview.html#gs.4k4btr

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

Best regards,

Steven G.

Intel Customer Support Technician.

Re: Ice Lake IO Margin Tool Not Detecting Probe

acortezi — Wed, 24 Aug 2022 17:38:24 GMT

Hi,

Did you install IOMT as host mode?, you need to select host mode in the install menu