topic Graphics in Mobile and Desktop Processors

Graphics

Gregg1 — Sat, 16 Jul 2022 13:04:03 GMT

hi, I have an i5 1135g7 processor and an iris exe graphics card, it is normal that on youtube scrolling the mouse there is an incredible lag of the video. I tried to fix it by removing hardware acceleration or typing in the search bar chrome: // flags select default put opengl and this is solved. I want to clarify that the processor has a base frequency of 2.40 ghz maximum 4.20 ghz

the problem occurs when I bought the pc, the video driver is 30.0.101.1191

Re:Graphics

Steven_Intel — Mon, 18 Jul 2022 22:40:54 GMT

Hello Gregg1,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following information:

Could you please provide a video of the issue if possible?
Have you checked if the issue occurs with other media players in your system?
Is the issue happening regardless of the browser used?
Download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.

Best regards,

Steven G.

Intel Customer Support Technician.

Re:Graphics

Steven_Intel — Thu, 21 Jul 2022 21:43:20 GMT

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

Re:Graphics

Steven_Intel — Wed, 27 Jul 2022 00:59:14 GMT

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.

Intel Customer Support Technician.