topic Re:XTU 7.8.0.21 - After installation can't load! Not functioning! in Mobile and Desktop Processors

XTU 7.8.0.21 - After installation can't load! Not functioning!

Balmer — Fri, 08 Jul 2022 22:09:15 GMT

Hello ..

The XTU 7.8.0.21 is not functioning (after install and then loading)

(After installation can't load!)

I have the preview version (XTU 7.4.1.3) - Functions correctly.

What to do now with the XTU 7.8.0.21 ?

Re:XTU 7.8.0.21 - After installation can't load! Not functioning!

DeividA_Intel — Mon, 11 Jul 2022 15:29:09 GMT

Hello Balmer,

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with the Intel® Extreme Tuning Utility (Intel® XTU).

In order to better assist you, please try the following:

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change it to "Detailed View".
To save your scan, click Next and click Save.

2. Do you get an error when trying to open the tool? If so, please take a picture.

3. Can you take a short video trying to open the tool? This is to see the behavior and investigate further.

4. Do you have any other overclocking tools or programs installed on your computer?

Regards,

Deivid A.

Intel Customer Support Technician

Re:XTU 7.8.0.21 - After installation can't load! Not functioning!

DeividA_Intel — Wed, 13 Jul 2022 15:58:12 GMT

Hello Balmer,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:XTU 7.8.0.21 - After installation can't load! Not functioning!

Balmer — Wed, 13 Jul 2022 22:51:59 GMT

Hello Deivid

I tried this.

It worked with Intel® System Support Utility (Intel® SSU).

When I looked at the saved Report () I see this:

Secure Boot State:"Off"

I use Windows 11 PRO (and I turned 'Secure Boot' ON in the BIOS.

Now I can't find it in the BIOS (it's not there anymore). Strange.

Windows 11 Pro (64-bit) operates well (at the moment) - expect for the latest Update (KB5015814)

I got this (In German Language):

2022-07 Kumulatives Update für Windows 11 für x64-basierte Systeme (KB5015814)

Installationsfehler - 0x8000ffff

Still I can't install the latest 'XTU 7.8.0.21'.

What now ?

Re:XTU 7.8.0.21 - After installation can't load! Not functioning!

DeividA_Intel — Thu, 14 Jul 2022 17:07:55 GMT

Hello Balmer,

Thanks for your response. However, in order to continue I will need the following information:

1. Please attach the report from the Intel® System Support Utility (Intel® SSU).

2. Do you have any other overclocking tools installed?

3. Do you get any errors when trying to open the tool?

Best regards,

Deivid A.

Intel Customer Support Technician

Re:XTU 7.8.0.21 - After installation can't load! Not functioning!

Jean_Intel — Tue, 19 Jul 2022 20:53:22 GMT

Hello Balmer,

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Jean O.

Intel Customer Support Technician

Re:XTU 7.8.0.21 - After installation can't load! Not functioning!

DeividA_Intel — Thu, 21 Jul 2022 15:32:53 GMT

Hello Balmer,

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:XTU 7.8.0.21 - After installation can't load! Not functioning!

Balmer — Mon, 01 Aug 2022 13:11:59 GMT

Hello Deivid A.

Thank You for your information.

It has very likely to do with Avast Premium Security and/or Malwarebytes (Premium).

What I did (to test it):

I disabled Avast Premium Security and/or Malwarebytes (Premium) and Intel(R) Extreme Tuning Utility (7.8.1.20) could be installed.

Just to say:

I also couldn't install the latest Windows Update [with Avast Premium Security and/or Malwarebytes (Premium) enabled)].

Conclusion:

It has very likely to do with Avast Premium Security and/or Malwarebytes (Premium).

Information:

Know the Risk if you disable any Antivirus Software and/or Anti-Malware!

Thank You