topic Re: Re:Intel XTU and Microsoft Windows WSL2 are incompatible. Please help! in Mobile and Desktop Processors

Intel XTU and Microsoft Windows WSL2 are incompatible. Please help!

ElfGrrl — Thu, 28 Jan 2021 08:50:16 GMT

The title describes the issue well. Intel XTU won't start, and gives me the error message that it can't start because there's currently running performance tuning software.

This took some time to figure out, as there's not much information on it right now, although this seems to be a problem for over a year now. Heck, I've been looking for a solution for at least 6 months.

Uninstalling WSL2 makes XTU function, but as I need WSL2, uninstalling it really isn't an option.

Without running this through a debugger, it appears that WSL2 is doing something very similar to XTU to access the low level stuff, and XTU is unwilling to share. As I can still tweak some CPU related parameters via the really godsaweful and outdated ASrock utility, it seems that the XTU is at fault. (note: with WSL2 installed, XTU won't start, regardless if the ASrock tool is installed or not. In fact, this problem began well before I installed the ASrock utility.)

At one point, before a lot of updates, XTU was working well with the original WSL, but the original WSL isn't around anymore.

Please fix this. I'll do anything I can to help. Uninstalling WSL2 is not a workaround, and I can't regularly use ASrock's utility as it's a giant security hole.

Thank you for your help in advance

Re:Intel XTU and Microsoft Windows WSL2 are incompatible. Please help!

Victor_G_Intel — Thu, 28 Jan 2021 23:37:50 GMT

Hello ElfGrrl,

Thank you for posting on the Intel® communities.

To better assist you please provide the following report and information to continue with your support request.

-Please run the following tool and attach the report generated.

Intel® System Support Utility (Intel® SSU)

Download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

• Open the application and click on "Scan" to see the system and device information

• By default, Intel® SSU will take you to the "Summary View".

• Click on the menu where it says "Summary" to change to "Detailed View".

• To save your scan, click on "Next", then "Save".

* Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).

-Can you please share with us if you are currently using the latest version of the software 7.0.1.4?

I look forward to hearing from you.

Regards,

Victor G.

Intel Technical Support Technician

Re: Intel XTU and Microsoft Windows WSL2 are incompatible. Please help!

Victor_G_Intel — Tue, 02 Feb 2021 20:36:55 GMT

Hello ElfGrrl,

Were you able to check the previous post?

Please let me know if you need further assistance.

Best regards,

Victor G.

Intel Technical Support Technician

Re:Intel XTU and Microsoft Windows WSL2 are incompatible. Please help!

Victor_G_Intel — Fri, 05 Feb 2021 17:23:27 GMT

Hello ElfGrrl,

We have not heard back from you.

If you need any additional information, please submit a new question as this thread will no longer be monitored

Victor G.

Intel Technical Support Technician

Re: Intel XTU and Microsoft Windows WSL2 are incompatible. Please help!

Ynng — Fri, 13 May 2022 19:20:12 GMT

Hi, I'm having the same issue.
I was wondering if you managed to resolve the issue at the end?

Thanks

Re: Re:Intel XTU and Microsoft Windows WSL2 are incompatible. Please help!

SneakyLittleman — Sun, 11 Sep 2022 18:52:03 GMT

I think he didn't bother replying because he said it all in his post. WSL2 isn't compatible with XTU, something Intel must know about...