topic Re:While playing any CPU speed drops to 0.39-40GHz in Mobile and Desktop Processors

While playing any CPU speed drops to 0.39-40GHz

Mark_Eze — Mon, 24 Oct 2022 16:25:09 GMT

Hello, I ran into a problem when I play any game and the processor speed drops to 0.39-40 GHz and does not change for 5-10 minutes
Name laptop
MSI Modern 15 BM12
CPU
Intel Core i5-1235U
Intel Iris Xe Graphics
10 cores
12 logical processors
8 GB
512 GB
Problem appeared on Wednesday
Hope you can help

Re:While playing any CPU speed drops to 0.39-40GHz

Alberto_R_Intel — Tue, 25 Oct 2022 17:39:17 GMT

Mark_Eze, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

Is this a new computer?

When did you purchase it?

Just to make sure, you mentioned this problem happens with any game, could you please provide the name of some of them?

Taking into consideration the problem of the Intel® processor dropping the speed to 0.39-40 GHz, is the game lagging, freezing, flickering, or crashing?

Did you make any recent hardware/software changes that might cause this issue?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions please let me know.

Regards,

Albert R.

Intel Customer Support Technician

Re: Re:While playing any CPU speed drops to 0.39-40GHz

Mark_Eze — Tue, 25 Oct 2022 19:18:07 GMT

Hello, Windows 11 pro is with me, I realized that the problem occurs when I am charging. The problem is not in the power supply, it is in another, I took 2 charges of different results, the same

Re: Re:While playing any CPU speed drops to 0.39-40GHz

Mark_Eze — Tue, 25 Oct 2022 19:19:07 GMT

Games and the whole system slows down

Re:While playing any CPU speed drops to 0.39-40GHz

Alberto_R_Intel — Wed, 26 Oct 2022 21:20:44 GMT

Hello Mark_Eze, Thank you very much for providing that information.

In order to rule out a possible hardware issue with the Intel® processor, please install and run the Intel® Processor Diagnostic Tool. It does an overall test on the unit and if it passes the test it means it is working properly:

https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html?wapkw=intel%20processor%20diagnostic%20tool

There are some settings in the BIOS, like Intel® speed step, that might create this type of behavior. Please make sure that you are running the computer at stock configurations with the default BIOS settings. You can always get in contact with MSI support to confirm that and also to make sure that the latest BIOS version is currently installed on your machine:

https://www.msi.com/support

If the issue persists after that, we will do further research on this matter, for us to be able to do that, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Regards,

Albert R.

Intel Customer Support Technician

Re:While playing any CPU speed drops to 0.39-40GHz

Alberto_R_Intel — Wed, 02 Nov 2022 04:16:13 GMT

Hello Mark_Eze, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

Re:While playing any CPU speed drops to 0.39-40GHz

Alberto_R_Intel — Mon, 07 Nov 2022 23:13:04 GMT

Hello Mark_Eze, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician