topic Re: Intel® Cryo Cooling Technology Gen 2 does not support 13th in Mobile and Desktop Processors

Intel® Cryo Cooling Technology Gen 2 does not support 13th

MDK_pt — Fri, 18 Nov 2022 00:23:15 GMT

Hello

Roman deur8bauer said you send him a beta software for the cryo tec2 to work on the 13900k, this is not not fair, i have a 600€ block i cant use becouse Intel does not release at least a beta. The 13900k is out for some time now, just release the beta, whats the eta on the release please ?

Vídeo from roman saying you sent him the software
https://youtu.be/_WcegymCb7w

Regards

Re:Intel® Cryo Cooling Technology Gen 2 does not support 13th

Alberto_R_Intel — Fri, 18 Nov 2022 20:53:30 GMT

MDK_pt, Thank you for posting in the Intel® Communities Support.

In reference to this scenario, I will do further research on this matter, in order to try to provide the most accurate response to your inquiry or to point you in the right direction for technical support on this topic. As soon as I get any updates, I will post all the details on this thread.

Any questions please let me know.

Regards,

Albert R.

Intel Customer Support Technician

Re: Re:Intel® Cryo Cooling Technology Gen 2 does not support 13th

MDK_pt — Fri, 18 Nov 2022 20:59:17 GMT

Thanks for the reply, its important becouse i have a 600€ paperweight right now, Intel says its going to update the software but it gives betas to reviewers but us the actual user get stuck with a dud i have the 2 products the tec1 and tec2 upragaded my 12900k to12900ks and 13900k and the tec2 should be 100% compatible and Intel confirms that it Will be but at least release the beta

Cheers

Re: Intel® Cryo Cooling Technology Gen 2 does not support 13th

MDK_pt — Mon, 21 Nov 2022 16:51:15 GMT

@Alberto_R_Intel

Any feedback, this is really important please realize i bought a 600$ cooler that does not work in august this year and Intel says its going to suport it and send a working software to some people.

Please help-me on this matter, people that have the software cant send to me becouse Intel does not let them.

Best regards

Re:Intel® Cryo Cooling Technology Gen 2 does not support 13th

Steven_Intel — Thu, 24 Nov 2022 00:24:57 GMT

Hello MDK_pt,

Please be aware that we cannot comment until we publish it on our public webpage, therefore, no ETA is available for this on 13th generation. So far, you will need to stick to what has been validated.

Let me know if you have any further concerns.

Best regards,

Steven G.

Intel Customer Support Technician.

Re: Intel® Cryo Cooling Technology Gen 2 does not support 13th

MDK_pt — Thu, 24 Nov 2022 07:14:56 GMT

That being nothing……..
Its amazing that asking for help gets you nothing from Intel, non the less i have your experimental software for this, got it today from a friend that got it from You Intel.

Start helping ppl

Re: Intel® Cryo Cooling Technology Gen 2 does not support 13th

AndrewG_Intel — Tue, 29 Nov 2022 18:54:32 GMT

Hello MDK_pt,

Thank you for your response.

We do apologize for any inconvenience with this matter. However, we cannot comment till we publish it on our public webpage.

If you have any other inquiries, please don't hesitate to contact us back.

Best regards,

Andrew G.

Intel Customer Support Technician

Re: Intel® Cryo Cooling Technology Gen 2 does not support 13th

MDK_pt — Tue, 29 Nov 2022 19:42:27 GMT

I understand your limitations, but thisis niche product, not many information is available, and its clear as water that Intel is testing a new software.

You should provide information that for example the software does not work with Z790 and 13 gen but works with z690 and 13 gen but dt1 error does pop up from time to time, using your oficial experimental software (beta or alpha dont now) it works fine.

Dont understand wy you dont just release it problem is Intel takes ages to update any thing your experimental software is better the official release from august,

Any you if people eant software its available now on the major overclock forums, once more the comunity needs to fix stuff that billion dollars companys can do easy, enthusiasts just get mad from things like this

Best regards

Re: Intel® Cryo Cooling Technology Gen 2 does not support 13th

n_scott_pearson — Tue, 29 Nov 2022 20:26:39 GMT

Look, the ICS agents are not allowed to talk about possible future products, features or release schedules. You are simply not going to get an answer here. When a product is announced and its release schedule established, then - and only then - can it be talked about here. We understand that you don't like it, but this is the way it has to be.

As for experimental software, Intel typically doesn't release it because it creates liability and thus becomes fodder for the trolls. Only when the product has been reasonably well tested and all legal requirements met will it be released - if it is ever released.

Off my soapbox now,

...S

Re: Intel® Cryo Cooling Technology Gen 2 does not support 13th

MDK_pt — Tue, 29 Nov 2022 20:29:37 GMT

Thanks for the reply

But the product is released, 24/08/2022 to be exact, its the compatible software to be exact

Cheers

Re: Intel® Cryo Cooling Technology Gen 2 does not support 13th

Memener — Fri, 09 Aug 2024 21:19:32 GMT

I know this is pretty old, But i was wondering if u got it to work?

I built this computer almost 2 years ago and its been running pretty well