topic Re:3 QPI servers broke when applying MS patch KB5014738 in Mobile and Desktop Processors

3 QPI servers broke when applying MS patch KB5014738

Jason_Burdett — Mon, 27 Feb 2023 11:41:59 GMT

Hi,

Really hoping someone can help. We have 3 x Windows Server 2012 R2 servers that run QPI. After applying MS Patch KB5014738 the QPI functionality was broken and the patch had to be uninstalled.

We have a TMA log when QPI patched as below;

084302.CLPPPWYTMA01!LIFELISTENER.4412.4420.0: Logging at level 2 to QPIService on 10.235.12.176

084302.CLPPPWYTMA01!LIFELISTENER.4412.4420.0: Request for QPICalc received by Life QPI Listener of size 2149 bytes.

084302.CLPPPWYTMA01!LIFELISTENER.4412.4420.0: Calculation request PP on CPA received for company policy with uid of hubmonitor

084303.CLPPPWYTMA01!LIFELISTENER.4412.4420.0: Failed to create QPIService connection.

084303.CLPPPWYTMA01!LIFELISTENER.4412.4420.0: ConnectToServer Failed::HRESULT error code from cocreateinstanceex():

Can anyone point me in the right direction to get this resolved. Am I able to log a ticket with Intel Support on this at all?

I will be logging a ticket with MS, but don't hold out too much hope on that!

Regards

Jason

Re: 3 QPI servers broke when applying MS patch KB5014738

Jason_Burdett — Mon, 27 Feb 2023 11:44:32 GMT

Sorry forgot to add these extra lines to the log output

030042.CLPPPWYTMA01!LIFELISTENER.2052.1868.0: Failed to create QPIService connection.

030042.CLPPPWYTMA01!LIFELISTENER.2052.1868.0: ConnectToServer Failed::HRESULT error code from cocreateinstanceex():

030042.CLPPPWYTMA01!LIFELISTENER.2052.1868.0: 80070005

Re:3 QPI servers broke when applying MS patch KB5014738

Victor_G_Intel — Tue, 28 Feb 2023 16:32:31 GMT

Hello Jason_Burdett,

Thank you for posting on the Intel® communities.

To continue with your request can you please provide the following:

The processor models of the three affected servers
The exact motherboard models or server models for the three affected units
Can you please confirm whether or not the QPI functionality got restored after the patch was uninstalled?
You mentioned you were going to open a ticket with Microsoft support, have they reached you back yet?
Are you doing this request on behalf of a company? If yes, please provide as many details as possible about the company that you work for.

Regards,

Victor G.

Intel Technical Support Technician

Re:3 QPI servers broke when applying MS patch KB5014738

Victor_G_Intel — Mon, 06 Mar 2023 16:27:30 GMT

Hello Jason_Burdett,

Were you able to check the previous post?

Please let me know if you need further assistance.

Regards,

Victor G.

Intel Technical Support Technician

Re:3 QPI servers broke when applying MS patch KB5014738

Victor_G_Intel — Mon, 13 Mar 2023 16:43:04 GMT

Hello Jason_Burdett,

We have not heard back from you.

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Victor G.

Intel Technical Support Technician