topic Re:Update issue in Mobile and Desktop Processors

Update issue

AlwaysIntegrating — Sun, 16 Apr 2023 20:28:30 GMT

Alright, so I'm trying to update my Intel i7-10700 CPU. However, whenever I access the Intel website, download the Intel driver and support assistant application, and run it, I always get this error message.

Does anybody know how to fix this? I don't think I have a disk for it, nor do I know how to access it, any tips would be helpful, thanks.

Re:Update issue

DeividA_Intel — Mon, 17 Apr 2023 22:25:20 GMT

Hello AlwaysIntegrating,

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with the Intel® Driver & Support Assistant (Intel® DSA).

In order to better assist you, please provide the following:

1. What is the operating system installed as well as the version and build?

2. Are you using a laptop or desktop computer?

3. Do you have an antivirus enabled?

4. Were you able to download the Intel® Driver & Support Assistant (Intel® DSA) in the past or this is teh first time?

Regards,

Deivid A.

Intel Customer Support Technician

Re:Update issue

DeividA_Intel — Thu, 20 Apr 2023 17:54:48 GMT

Hello AlwaysIntegrating,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

Regards,

Deivid A.

Intel Customer Support Technician

Re:Update issue

DeividA_Intel — Tue, 25 Apr 2023 22:31:31 GMT

Hello AlwaysIntegrating,

I was checking your thread and see that we have not heard back from you.

I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread.

Regards,

Deivid A.

Intel Customer Support Technician