topic Re: Re:intel xtu signature validation failed i9 10900k in Mobile and Desktop Processors

intel xtu signature validation failed i9 10900k

guiduz — Tue, 25 Apr 2023 10:41:18 GMT

I can't get this utility to work.

It always starts with this error.

I'm running the latest bios software.

Please advise.

Re:intel xtu signature validation failed i9 10900k

DeividA_Intel — Wed, 26 Apr 2023 17:17:54 GMT

Hello guiduz,

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Core™ i9-10900K Processor.

In order to better assist you, please provide the following:

1. Did the tool used to work?

2. Do you have any other overclocking tool/Performance Tuning Application installed?

3. Do you have the antivirus enabled?

4. Did the tool come preinstalled on the computer?

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:intel xtu signature validation failed i9 10900k

guiduz — Wed, 26 Apr 2023 17:25:13 GMT

Hey Deivid
Thanks for your reply.

I have never used the tool before and I don’t remember if it was pre installed.
I have MSI afterburner installed for the gpu.
I don’t use any antivirus.

Re:intel xtu signature validation failed i9 10900k

DeividA_Intel — Thu, 27 Apr 2023 18:54:54 GMT

Hello guiduz,

Thanks for the confirmation. Based on your issue, please try the following:

1. Reboot your system and rerun the Intel® XTU installer.

2. Uninstall Intel® XTU by following the "How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU)" article. Then, proceed to reinstall it.

Steps: https://www.intel.com/content/www/us/en/support/articles/000032459/processors/processor-utilities-and-programs.html

3. Make sure you have the latest BIOS version installed. You may want to contact the board manufacturer to ensure this.

4. Try a fresh Windows installation.

Regards,

Deivid A.

Intel Customer Support Technician

Re: intel xtu signature validation failed i9 10900k

guiduz — Mon, 01 May 2023 14:17:44 GMT

I followed all the steps but I'm still getting the same "XTU signature validation error".

Re:intel xtu signature validation failed i9 10900k

DeividA_Intel — Tue, 02 May 2023 17:28:06 GMT

Hello guiduz,

Thanks for your response. I am sorry to know that the issue persists, in order to investigate this behavior, please provide the following:

Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

Regards,

Deivid A.

Intel Customer Support Technician

Re: intel xtu signature validation failed i9 10900k

guiduz — Thu, 04 May 2023 17:57:40 GMT

Attached the required log file.

Re:intel xtu signature validation failed i9 10900k

DeividA_Intel — Fri, 05 May 2023 18:50:25 GMT

Hello guiduz,

Thank you for the information provided

I will proceed to check the issue internally and post back soon with more details.

Best regards,

Deivid A.

Intel Customer Support Technician

Re:intel xtu signature validation failed i9 10900k

DeividA_Intel — Thu, 18 May 2023 16:53:39 GMT

Hello guiduz,

Thanks for your patience. I would like to let you know that to maximize the overclocking experience and utilize the full functionality of XTU. For an i9-10900K Intel recommends using a compatible Overclocking (OC) Chipset (Z) like the Z490 or Z590. All other chipsets do not support overclocking.

Also, make sure that you are using the latest Intel Extreme Tuning Utility (XTU) version 7.11.1.5. Let me know if you are using this version.

For signature validation errors in general, you may try to uninstall Intel® Extreme Tuning Utility (Intel® XTU) and then manually delete the c:\program files\Intel(R) Extreme Tuning Utility\ directory. However, that would require you to be an admin and to be very careful not to delete any other program folders by default.

Best regards,

Deivid A.

Intel Customer Support Technician

Re:intel xtu signature validation failed i9 10900k

DeividA_Intel — Tue, 23 May 2023 21:56:36 GMT

Hello guiduz,

After checking your thread, I would like to know if you need further assistance.

If so, please let me know.

Regards,

Deivid A.

Intel Customer Support Technician

Re: intel xtu signature validation failed i9 10900k

guiduz — Thu, 25 May 2023 06:24:08 GMT

Hey Deivid

I have replaced the motherboard with a new Z590 chipset and will let you know.

Thanks

Gee

Re:intel xtu signature validation failed i9 10900k

DeividA_Intel — Thu, 25 May 2023 22:57:31 GMT

Hello guiduz,

Thanks for the information. I understand that will need some time to test the Intel Extreme Tuning Utility (XTU) with the new motherboard.

I will be waiting for your response.

Regards,

Deivid A.

Intel Customer Support Technician

Re:intel xtu signature validation failed i9 10900k

DeividA_Intel — Tue, 30 May 2023 23:27:05 GMT

Hello guiduz,

I reviewed your post, please let me know if the issue was resolved, if not, do not hesitate, just reply back.

Regards,

Deivid A.

Intel Customer Support Technician

Re: intel xtu signature validation failed i9 10900k

guiduz — Wed, 31 May 2023 06:01:25 GMT

I still get the same error.

Re:intel xtu signature validation failed i9 10900k

DeividA_Intel — Wed, 31 May 2023 21:11:35 GMT

Hello guiduz,

Thanks for the confirmation. Before we continue, I would like to confirm if you tried the previous recommendations with this new board.

"For signature validation errors in general, you may try to uninstall Intel® Extreme Tuning Utility (Intel® XTU) and then manually delete the c:\program files\Intel(R) Extreme Tuning Utility\ directory. However, that would require you to be an admin and to be very careful not to delete any other program folders by default."

If the issue persists, please run the Intel® System Support Utility (Intel® SSU) and share the report:

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

Regards,

Deivid A.

Intel Customer Support Technician

Re: intel xtu signature validation failed i9 10900k

guiduz — Thu, 01 Jun 2023 19:48:53 GMT

Attached the required system scan.

Re:intel xtu signature validation failed i9 10900k

DeividA_Intel — Fri, 02 Jun 2023 18:44:00 GMT

Hello guiduz,

Thanks for your response. I will continue with the investigation and as soon as I have any information I will get back to you.

Thanks for your time and comprehension.

Regards,

Deivid A.

Intel Customer Support Technician

Re:intel xtu signature validation failed i9 10900k

DeividA_Intel — Thu, 08 Jun 2023 18:27:36 GMT

Hello guiduz,

Before I continue with the investigation I would like to confirm the following:

1. Did you manually delete the directory from c:\program files\Intel(R) Extreme Tuning Utility\ ?

2. Did you try a clean reinstallation of the operating system?

Regards,

Deivid A.

Intel Customer Support Technician

Re: intel xtu signature validation failed i9 10900k

guiduz — Sat, 10 Jun 2023 05:00:23 GMT

Of course I deleted the folder (which is deleted automatically).
I won’t do a clean installation of the OS just because your software doesn’t work.
Please provide a solution.

Re:intel xtu signature validation failed i9 10900k

DeividA_Intel — Mon, 12 Jun 2023 16:53:25 GMT

Hello guiduz,

Thanks for the confirmation. I will check for any additional steps to troubleshoot this issue, I will get back to you as soon as possible.

Regards,

Deivid A.

Intel Customer Support Technician