topic Re:New System - Multiple GenuineIntel.sys BSOD's in Mobile and Desktop Processors

New System - Multiple GenuineIntel.sys BSOD's

Jensen — Wed, 03 May 2023 18:28:37 GMT

Hello. This is my last resort to get some help with a really bad problem since months.

I bought every pc part and cpu (11900f) back at October, and since then, i have multiple BSOD's (Blue Screens of Death), with:

"WHEA_UNCORRECTABLE_ERROR (124)"

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

STACK_COMMAND: .cxr; .ecxr ; kb

FAILURE_BUCKET_ID: 0x124_0_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER_IMAGE_GenuineIntel.sys"

(*FAILURE_BUCKET_ID: Differs from time to time. This is the latest one just before a while, but again GI.sys.)

Everything is brand new, expect the pc tower (case), & psu (850watt).

By now, i had over 100 bsod's, in random times, be it while playing games, un-compressing big size data, and/or while rendering videos at Handbrake. I have tried everything. Reinstalled new Windows both 10/11, bios firmware, changed GPU, etc, nothing. Blue Screens still going on, and again just before an hour or so, while playing a game, with "WHEA_UNCORRECTABLE_ERROR (124)" & "GenuineIntel.sys".

I'm using any kind of cpu/gpu overclocks. Just xmp & Intel's cpu turbo mode for gaming.

Cpu's are low, not even 65c while gaming, both cpu/gpu.

Tested with:

Intel Processor Diagnostic Tool 64bit, everything Pass.

Memtest, no errors.

OCCT, no errors.

So, any possibility there's something wrong with CPU, since each and every one of the minidumps pointing to GenuineIntel.sys driver? I don't even know where to see which intel chipset drivers using, date version, if need update, etc. Tried with Intel's Driver & Support Assistance tool, and there's just a Bluetooth/Wifi update, and my motherboard (Gigabyte z590 Aorus Master), has already all the drivers from GB official site.

Asked at MS forums, and all i got are just the same robotic answers "I'm an independent advisor and i'm here to help. Please use checkdisk, memtest, and restore health dism command" , and nothing else.

So, anyone able to spent few minutes to take a look at minidump please and helping me? I really don't know what else to do, expect to buy a new CPU, since even after 2-3 different window's installations, daily o/s updates etc, still getting same errors. Below are the latest minidump and Intel Processor Diagnostic Tool results.

Thanks in advance.

Google Drive Minidumps

Edit: Another BSOD's (2) just in between 20 mins. 1st with reason:

"CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 000000000000000c, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: ffff88816dd4e180, The PRCB address of the hung processor.
Arg4: 0000000000000007, The index of the hung processor."

"SYMBOL_NAME: nt!KeAccumulateTicks+1bfae4

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

STACK_COMMAND: .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET: 1bfae4

FAILURE_BUCKET_ID: CLOCK_WATCHDOG_TIMEOUT_INVALID_CONTEXT_nt!KeAccumulateTicks"

2nd:

"MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

STACK_COMMAND: .cxr; .ecxr ; kb

FAILURE_BUCKET_ID: 0x124_0_GenuineIntel_PROCESSOR__UNKNOWN_IMAGE_GenuineIntel.sys"

Re: New System - Multiple GenuineIntel.sys BSOD's

Jensen — Fri, 05 May 2023 08:21:58 GMT

Bump. Still getting BSOD's with GenuineIntel.Sys. Just tried to compress a big size folder with 7zip this time.

I also tried Windows Driver Verifier, yet system not crashed. Used the followed settings:

Perhaps using wrong settings?

Re:New System - Multiple GenuineIntel.sys BSOD's

Andres_Intel — Mon, 08 May 2023 16:34:56 GMT

Hello Jensen,

Thank you for posting on the Intel communities. I am sorry to hear that you are having Blue Screen of Death issues with your Intel® Core™ i9-11900F Processor, I will be happy to help you.

To have a better understanding of the situation, please answer the following questions:

Did the processor work before?
Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:New System - Multiple GenuineIntel.sys BSOD's

Jensen — Mon, 08 May 2023 17:30:13 GMT

Thank you very much for responding back to my issue.

Processor is brand new, bought from official Intel reseller, sealed and everything.

And below it's the Intel SSU text file.

*Edit: Had another 3 blue screens again with the following:

0x124_0_GenuineIntel_PROCESSOR__UNKNOWN_IMAGE_GenuineIntel.sys
0x124_0_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER_IMAGE_GenuineIntel.sys
CLOCK_WATCHDOG_TIMEOUT_INVALID_CONTEXT_nt!KeAccumulateTicks

And also my full system specifications:

http://speccy.piriform.com/results/Svl2GsglMKyaDHlFcNbKjzc

Re: Re:New System - Multiple GenuineIntel.sys BSOD's

AlHill — Mon, 08 May 2023 17:38:39 GMT

Speccy is worthless. It thinks you have a skylake processor.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re: Re:New System - Multiple GenuineIntel.sys BSOD's

Jensen — Mon, 08 May 2023 17:56:47 GMT

Just noticed it about wrong cpu at Speccy. However, since i'm not any kind of expert about which software to use to gather few system info, just used trial version of Aida64. Now sure even if it can be any help.

Re: Re:New System - Multiple GenuineIntel.sys BSOD's

AlHill — Mon, 08 May 2023 18:03:23 GMT

Speccy has not been updated in years.

And, if you are using ccleaner and "cleaning" your registry, that could be your problem.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re: New System - Multiple GenuineIntel.sys BSOD's

Jensen — Mon, 08 May 2023 18:27:16 GMT

@AlHill Nope. Never used such programs, for any reason. Just wanted to use Speccy to share system information here.

Edit: Another bsod while Aida64 gathering full system information, and also i noticed a lot of "Failed" texts into report file,such as:

"MSR Registers (CPU #8):

MSR 000001AC < FAILED >
MSR 000001AD 2F2F-2F2F-2F2F-2F2F
MSR 000001AE < FAILED >
MSR 000001AF < FAILED >"

Aida64 bsod memorydump:

https://drive.google.com/file/d/1xxymkrxcZ0qIIEPBVUHHTnDTqjxHCf-R/view

Re:New System - Multiple GenuineIntel.sys BSOD's

Steven_Intel — Tue, 09 May 2023 18:31:12 GMT

Many thanks for your detailed reply.

Please provide the following information:

Was there any recent change in BIOS settings?
Is there any pending Windows update?
Are there any of these BSODs occurring before Windows boots up?

As well, since we need to isolate the issue, please try the following steps:

Try booting the system using only essential components (motherboard, processor, one stick of memory, video card, one storage drive, and power supply).
Try testing the system with another compatible processor or another compatible motherboard (if available/possible).

Let me know of the outcome.

Best regards,

Steven G.

Intel Customer Support Technician.

Re:New System - Multiple GenuineIntel.sys BSOD's

Steven_Intel — Fri, 12 May 2023 20:56:02 GMT

We would like to know if you were you able to check the previous post.

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

Re:New System - Multiple GenuineIntel.sys BSOD's

Steven_Intel — Wed, 17 May 2023 21:20:08 GMT

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.

Intel Customer Support Technician.