topic Re:Unable to overclock using intel Extreme Tuning Utillity in Mobile and Desktop Processors

Unable to overclock using intel Extreme Tuning Utillity

Tristen_P — Wed, 31 May 2023 01:22:48 GMT

here are my relevant specs

CPU: i7 12700kf

GPU: RX 6700xt

RAM: 32GB

MOTHERBOARD: Asus Prime B760 plus D4

750W Evga Power Supply.

When I try to change the voltage for processor core iccmax, or try to enable intel overclocking thermal velocity boost, I get an "unknown error" and my setting does not change. Additionally, there are a lot of bars that are greyed out completely. For example, reference clock, core voltage mode, intel turbo boost tech, core voltage, avx2 ratio offset.

Re:Unable to overclock using intel Extreme Tuning Utillity

Andres_Intel — Wed, 31 May 2023 15:40:20 GMT

Hello Tristen_P,

Thank you for posting on the Intel communities. I am sorry to hear that you are having overclocking issues with your Intel® Core™ i7-12700KF Processor and Intel® Extreme Tuning Utility (Intel® XTU), I will be happy to help you.

To have a better understanding of the situation, please answer the following questions:

Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Unable to overclock using intel Extreme Tuning Utillity

Tristen_P — Sun, 04 Jun 2023 08:22:43 GMT

Hello Andres P.,

Apologies for the slow response time, I've been busy with other responsibilities. Anyways, I ran the software you instructed me to download. Here is the file linked below.

Re:Unable to overclock using intel Extreme Tuning Utillity

Andres_Intel — Mon, 05 Jun 2023 16:41:15 GMT

Hello Tristen_P,

Thank you for your response, all the information provided has been really helpful.

I will start with an investigation to provide you with further information as soon as possible.

Regards,

Andres P.

Intel Customer Support Technician

Re:Unable to overclock using intel Extreme Tuning Utillity

Andres_Intel — Wed, 07 Jun 2023 20:14:06 GMT

Hello Tristen_P,

We have been working on the investigation, please follow the steps below and let me know the results:

Uninstall Intel® XTU by following the How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU) article.
Download and install the latest version of Intel® XTU.
Make sure you have the latest BIOS version installed. You may want to contact the board manufacturer to ensure this.
Admin permission is required for this step: manually delete the c:\program files\Intel\Intel(R) Extreme Tuning Utility directory. Be very careful not to delete any other program folders by default.
If the issue persists, update Windows or try a fresh Windows installation.

Regards,

Andres P.

Intel Customer Support Technician

Re: Unable to overclock using intel Extreme Tuning Utillity

n1kobg — Thu, 08 Jun 2023 06:58:39 GMT

Set those BIOS Options you want to OC with the software on Auto . Intel ME have to be installed.
Also, some options can be greyed out because of the way you chose to OC.

Re:Unable to overclock using intel Extreme Tuning Utillity

Andres_Intel — Mon, 12 Jun 2023 18:05:11 GMT

Hello Tristen_P,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re:Unable to overclock using intel Extreme Tuning Utillity

Andres_Intel — Thu, 15 Jun 2023 21:26:59 GMT

Hello Tristen_P,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician