topic Re: Compare Online in Mobile and Desktop Processors

Compare Online

Piscesian — Tue, 04 Jul 2023 14:36:56 GMT

This option won't work with Windows 11, used to work when I used it on Windows 10. How do I correct it?

Re:Compare Online

Jocelyn_Intel — Wed, 05 Jul 2023 19:39:42 GMT

Hello, @Piscesian

Thank you for posting on the Intel® communities.

I am sorry to hear what is happening with the Intel® XTU tool, I will gladly assist you here.

Please run this utility and attach the report to investigate this issue:

Intel® System Support Utility for Windows.

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Re:Compare Online

Piscesian — Wed, 05 Jul 2023 22:33:00 GMT

Here is the file.

Re:Compare Online

Jocelyn_Intel — Fri, 07 Jul 2023 15:36:13 GMT

Hello, @Piscesian

Thank you for the information provided.

I will do some research on this. As soon as I have updates, I will post them here.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Compare Online

Jocelyn_Intel — Thu, 13 Jul 2023 17:34:05 GMT

Hello, @Piscesian

Thank you for your time.

Please check and answer the following information:

Do you have XTU profiles? If possible, try to recreate it
Update your BIOS to the latest version 7D89v16 and make sure the Intel XTU version is the latest.
Did you upgrade to Windows 11 recently? I understand it used to work with the same equipment on Win10, is that correct?
If the issue persists, please provide us with a new/updated Intel SSU report and the XTU logs:

The default location for XTU logs is on C:\ProgramData\Intel\Intel Extreme Tuning Utility\Logs

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Compare Online

Piscesian — Sun, 16 Jul 2023 13:35:23 GMT

Thank you, Jocelyn, I updated my BIOs and it seems to have cleared up my issues XTU.

Re:Compare Online

Jocelyn_Intel — Mon, 17 Jul 2023 14:55:53 GMT

Hello, @Piscesian

Thank you for your reply, I am glad that the issue no longer persists.

Since your issue was solved, this thread will no longer be monitored, but if you need further assistance, feel free to contact us back and submit a new post.

Have a nice day

Best regards,

Jocelyn M.

Intel Customer Support Technician.