topic i7-4720hq sensor core 2 defective? in Mobile and Desktop Processors

i7-4720hq sensor core 2 defective?

Luigi1 — Tue, 19 Sep 2023 21:10:23 GMT

Hello everyone, while I was using Android Studio my computer (Toshiba Satellite P50-B-11M) turned off and when restarted it was very slow.

Searching the internet I found various diagnostic programs.

The results of these software agree in indicating that the core 2 thermal sensor of the CPU reads a temperature of 94 degrees centigrade while keeping the CPU throttling.

IPDT confirms that the CPU has no problems.

This is an inexperienced person's diagnosis.

The computer works perfectly, obviously it is very slow and the fan blows cold air.

There is software to check if the core sensor is truly faulty or to intervene in any registry to disable it.

You can help me.

Thank you.

I attach reports of what I have been able to diagnose with the use of various software found online.

Re:i7-4720hq sensor core 2 defective?

Jocelyn_Intel — Wed, 20 Sep 2023 16:13:54 GMT

Hello, @Luigi1

Thank you for posting on the Intel️® communities.

Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it. You may also find the Discontinued Products website, helping to address your request.

You can get the specifications and verify this product's discontinuance status at the Intel® Product Specifications website > Marketing Status > "Discontinued": Intel® Core™ i7-4720HQ Processor

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: i7-4720hq sensor core 2 defective?

Luigi1 — Wed, 20 Sep 2023 16:32:09 GMT

Hi Jocelyn, Thanks for reply and advise.

Luigi

Re:i7-4720hq sensor core 2 defective?

Jocelyn_Intel — Wed, 20 Sep 2023 20:40:23 GMT

Hello, @Luigi1

Thank you for your understanding.

This thread will no longer be monitored.

Have a nice day.

Best regards,

Jocelyn M.

Intel Customer Support Technician.