topic Re:My processor is overheating? in Mobile and Desktop Processors

My processor is overheating?

LuvTuc — Sun, 17 Sep 2023 19:11:06 GMT

I bought a new laptop ASUS TUF 15 i7-12700H and RTX 4060

I did some instaltions and my laptop went into turbo mode and temperature of the procesor was in the ranges of 96 Celsius

Laptop is 3 days old ( bought as a new from reputable seller ) + i already had a laptop stand

i did record everything with ASUS Armored Crate so i got the logs but it isnt supported so i can upload it here in this form

Re:My processor is overheating?

Jocelyn_Intel — Mon, 18 Sep 2023 20:26:19 GMT

Hello, @LuvTuc

Thank you for posting on the Intel® communities.

Please test and attach the following utilities results to check on your processor's health and general information about your system:

Intel® Processor Diagnostic Tool

Note: Please attach the complete Screenshot or click on "File", select the "View Results File" option, save, and attach the report.

Intel® System Support Utility for Windows.

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re:My processor is overheating?

Jocelyn_Intel — Thu, 21 Sep 2023 17:51:17 GMT

Hello, @LuvTuc

I hope you are doing well.

I am checking this thread and I would like to know if you were able to review my previous post.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Re:My processor is overheating?

LuvTuc — Fri, 22 Sep 2023 13:25:31 GMT

i returned the laptop - asus confirmed it to me it was a falty procesor

sorrz wasnt checking

Re:My processor is overheating?

Jocelyn_Intel — Fri, 22 Sep 2023 14:52:42 GMT

Hello, @LuvTuc

Thank you for your reply and for letting me know about it.

I am happy to hear that they were able to help you with your computer.

This thread will no longer be monitored, but if you need our assistance, feel free to reach us and submit a new post.

Have a nice day.

Best regards,

Jocelyn M.

Intel Customer Support Technician.