topic Intel XTU issue - the platform does not support overclocking 13900k in Mobile and Desktop Processors

Intel XTU issue - the platform does not support overclocking 13900k

KMaksoncheCK — Sat, 30 Sep 2023 21:24:11 GMT

There is a problem with overclock i9 13900k with XTU(7.13.0.38) on Windows 11 Version 22H2 for x64-based Systems (KB5030310) and lastest bios version(trying all version since v2). All fields are locked.

Hoping to get any answer to find way to solve the problem, thanks in advance!

Re:Intel XTU issue - the platform does not support overclocking 13900k

IsaacQ_Intel — Mon, 02 Oct 2023 17:02:26 GMT

Hello KmaksoncheCK

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

SSU: Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Also, based on this article, please check the Product Features and Requirements for Intel® Extreme Tuning Utility.

Note: In order to get full access to CPU and memory controls, your motherboard BIOS should support altering of CPU and/or RAM values (usually applicable for Z- or X- chipsets). To get more info for supported controls contact your motherboard's manufacturer.

For more information, check this article: Common Issues and Resolutions for Intel® Extreme Tuning Utility

Best regards,

Isaac Q.

Intel Customer Support Technician

Re: Intel XTU issue - the platform does not support overclocking 13900k

IsaacQ_Intel — Thu, 05 Oct 2023 14:34:52 GMT

Dear KMaksoncheCK,

We trust that you're doing well.

Have you had the chance to review our previous post?

Could you kindly provide us with the SSU? Additionally, we kindly request you to inspect the Product Features and Requirements for the Intel® Extreme Tuning Utility as per the attached article.

Please be aware that to fully access CPU and memory controls, your motherboard BIOS must support adjustments to CPU and/or RAM values. This is typically applicable to Z- or X- chipsets. If you require further details about supported controls, we recommend contacting your motherboard's manufacturer.

For more in-depth information, please consult the following article: "Common Issues and Resolutions for Intel® Extreme Tuning Utility."

If you still require assistance, please don't hesitate to reach out. Otherwise, we will proceed to close this thread.

Warm regards,

Isaac Q.

Intel Customer Support Technician

Re: Intel XTU issue - the platform does not support overclocking 13900k

KMaksoncheCK — Thu, 05 Oct 2023 20:05:57 GMT

Hello IsaacQ!
Thank you for your answer! My motherboard BIOS support adjustments to CPU and/or RAM values. I attach system info file for diagnostic to find possible problem, thanks in advance!

Re:Intel XTU issue - the platform does not support overclocking 13900k

IsaacQ_Intel — Fri, 06 Oct 2023 13:58:59 GMT

Dear @KMaksoncheCK,

I wanted to express our gratitude for your prompt response. Your provided information is invaluable to us. We are now in the process of investigating the issue internally and will return with comprehensive details shortly.

Warm regards,

Isaac Q.

Intel Customer Support Technician

Re:Intel XTU issue - the platform does not support overclocking 13900k

IsaacQ_Intel — Fri, 06 Oct 2023 17:29:00 GMT

Dear @KMaksoncheCK,

Based on our investigation, please try the troubleshooting steps in this article:

· Advanced Tuning Settings Are Grayed Out on Intel® XTU with Intel® Core™ Processors K- and X-Series

Warm regards,

Isaac Q.

Intel Customer Support Technician

Re:Intel XTU issue - the platform does not support overclocking 13900k

IsaacQ_Intel — Wed, 11 Oct 2023 14:51:32 GMT

Hello KMaksoncheCK

We hope you are doing fine.

Were you able to check the previous post?

Please try the troubleshooting steps in this article:

· Advanced Tuning Settings Are Grayed Out on Intel® XTU with Intel® Core™ Processors K- and X-Series

Let us know if you still need assistance.

Best regards,

Isaac Q.

Intel Customer Support Technician

Re:Intel XTU issue - the platform does not support overclocking 13900k

IsaacQ_Intel — Mon, 16 Oct 2023 14:07:40 GMT

Hello KMaksoncheCK

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Isaac Q.

Intel Customer Support Technician.