topic Re:Cannot download Intel APO(Application Optimization) from Microsoft store in Mobile and Desktop Processors

Cannot download Intel APO(Application Optimization) from Microsoft store

funny — Fri, 20 Oct 2023 01:50:18 GMT

my machine:

mother board: asus z790 hero

cpu: i9-14900k

I have updated BIOS to the lasted version, and enabled the Intel DTT feature in the BIOS setting.

I would like to test the APO feature, but I cannot download it from Microsoft store. It reports an error, my friend also has the same error, which is attached.

APO is a new feature of the latest released CPU, it is important for end-users to enable and leverage it to get a better experience, pls investigate it.

Intel® Application Optimization - Microsoft Apps

Intel® Application Optimization Overview

Re:Cannot download Intel APO(Application Optimization) from Microsoft store

Jocelyn_Intel — Fri, 20 Oct 2023 16:15:51 GMT

Hello, @funny

Thank you for posting on the Intel® communities. I will gladly assist you here.

Please be aware that for investigation, we need more information and details. Run the following utility and attach the report:

Intel® System Support Utility for Windows.

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on Next and Select "Save" and then, attach the .txt file.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Cannot download Intel APO(Application Optimization) from Microsoft store

Aezy89 — Sun, 22 Oct 2023 13:27:13 GMT

Same problem with my new 14900k.

MSI z790 meg ace with last bios

windows 11 pro

Re: Re:Cannot download Intel APO(Application Optimization) from Microsoft store

funny — Mon, 23 Oct 2023 02:03:38 GMT

Hi,

Besides updating to the latest BIOS, I also have installed some latest drivers from Asus, which were released several days ago. Here is a snapshot. it looks like something related to APO feature.

After changing proxy and geo, somehow I successfully installed APO from the Microsoft store, but it reports an error when I run it, this is the snapshot.

The attached "system.txt" is generated by Intel system support utility tool. FYI.

Re:Cannot download Intel APO(Application Optimization) from Microsoft store

Jocelyn_Intel — Mon, 23 Oct 2023 17:18:06 GMT

Hello, @funny

Thank you for the information provided.

Please allow me some time to do some research on this. As soon as I have updates, I will let you know.

Thank you for your time in advance.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Re:Cannot download Intel APO(Application Optimization) from Microsoft store

funny — Tue, 24 Oct 2023 02:50:57 GMT

Hi, I think I have identified the cause. Basically, the script in the driver package is not correct.

Here are more details.

When you download and unzip the DTT driver package from Asus, then you click the AsusSetup.exe, finally it will call Install.bat.

let's take a close look the bat file, it only install the driver under the IPF\drivers folder for IPF driver.

but actually there is an another driver under IPF\ipf-ef-2.1.10101.15 folder, and it would NOT be installed in this script.

so a workaroud is to change the Install.bat script like this, and then reinstall the driver.

After this change, I can open Intel APO correctly.

if this Install.bat is provided from Intel, someone need to fix it.

Re:Cannot download Intel APO(Application Optimization) from Microsoft store

Jocelyn_Intel — Fri, 27 Oct 2023 14:11:18 GMT

Hello, @funny

Thank you for your reply and time.

I am glad to hear that you found a solution to this problem.

After checking your case, since you completed all the steps from our end, we recommend you contacting your System Manufacturer if the issue persists, since this driver is provided and customized by them and there might be additional updates, instructions or files needed.

Although, I truly hope you don't face this issue anymore.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re:Cannot download Intel APO(Application Optimization) from Microsoft store

Jocelyn_Intel — Tue, 31 Oct 2023 20:17:39 GMT

Hello, @funny

I hope you are doing great.

As we have not heard back from you, we will proceed to close this thread now.

If you need any further assistance, please feel free to contact us back and submit a new question as this thread will no longer be monitored.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Cannot download Intel APO(Application Optimization) from Microsoft store

Nexuu — Tue, 14 Nov 2023 20:02:15 GMT

I have this same issue..

Motherboard: Auros Z790 Master
CPU: Intel i9 14900k

No download from the Windows Store goes through successfully. I just went through and updated all drivers to see if that helped.