topic CPU issue in Mobile and Desktop Processors

CPU issue

D4va7a — Wed, 25 Oct 2023 17:13:20 GMT

My Intel Pentium Gold G6405 CPU @ 4.10GHz started to over use itself up to 96%-99% every time i open different app or game then Microsoft edge and i'm sure i didn't touch any setting on my windows before started over using itself and i never used overclocking on my pc. All i can do is search things on Microsoft edge and write on text document.

Re:CPU issue

DeividA_Intel — Thu, 26 Oct 2023 18:50:09 GMT

Hello 5D4va7a,

Thank you for posting on the Intel® communities. I can imagine how frustrating this is for you.

I would like to gather more information first:

1. What is the operating system installed as well as the version and build?

2. Is this issue recently> Was the CPU working properly before?

3. Can you take a picture of the device manager where I can see the task manager when the utilization is high where the CPU, GPU, memory/RAM, and HDD/SSD are visible?

4. What is the brand and model name of your motherboard?

5. What is the BIOS version?

6. Are you getting any crashes and/or "Blue screen of death"?

Regards,

Deivid A.

Intel Customer Support Technician

Re:CPU issue

DeividA_Intel — Tue, 31 Oct 2023 21:46:36 GMT

Hello 5D4va7a,

I would like to know if you had the time to read my last post and gather the information requested.

Please let me know if you need further support.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:CPU issue

D4va7a — Wed, 01 Nov 2023 09:52:12 GMT

Hello, DeividA_Intel

I don't have problem with my CPU anymore, I called a professional to check my CPU and he fixed it.

Thanks for your time trying to help me.

Re:CPU issue

DeividA_Intel — Wed, 01 Nov 2023 20:30:58 GMT

Hello 5D4va7a,

Thanks for the confirmation. I am glad to know that the professional was able to fix your processor and since you do not require further support, I will proceed to close this thread.

However, you can open a new one in case you need further support or if you face any issues with our products.

Best regards,

Deivid A.

Intel Customer Support Technician