topic Re:XTU Suddenly Disabled in Mobile and Desktop Processors

XTU Suddenly Disabled

VicBurger — Wed, 18 Oct 2023 07:44:17 GMT

I have been running Intel XTU ever since I got the laptop. Omen 16.1 Intel i913900HX, 16GB DDR5 5600 with RTX4060. After the latest BIOS update suggested by the HP support assistant and after the latest Windows update, Intel XTU suddenly got disabled. This means my overclock and undervolt does not apply anymore, so performance dropped very low and thermal temperatures reach very high and thermal throtteling happens instantly. How can I get overclocking on XTU back?

Re:XTU Suddenly Disabled

Jocelyn_Intel — Wed, 18 Oct 2023 16:53:55 GMT

Hello, @VicBurger

Thank you for posting on the Intel® communities. I will gladly assist you here.

Can you please attach a screenshot of what you see to understand how "XTU is disabled"?
Where are you seeing the temperatures or that it is thermal throttling? Are you using a 3rd party software? If so, please attach a screenshot of the temperatures reported.

As an important note, be aware that altering clock frequency or voltage may damage or reduce the useful life of the processor and other system components and may reduce system stability and performance. If the processor is used outside of its specifications, the manufacturer's warranty may be voided.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Re:XTU Suddenly Disabled

VicBurger — Thu, 19 Oct 2023 00:20:32 GMT

The whole system and all settings have been reverted back to factory settings after the update. Please find attached screenshots and SSU:

p1 - CPU in factory state thermal throttling by just opening MS Word.

p2 - XTU clearly states that overclocking is disabled and the "Speed Optimizer has been grayed out, unable to click on it.

p3 - All areas has been grayed out and unable to make any changes.

p4 - After running a stress test for just 2 seconds the CPU in factory state IMMIDIATELY thermal throttles.

I never brutally overclocked the CPU, only raised the E-Core vlues to 40. All BIOS settings were in the original state. The main purpose of running XTU was to run an undervolt, to lower the temperatures. That will slightly increase the performance because the CPU would NEVER thermal trottle.

Could this be the Windows Update or the BIOS update from HP Support Assistant.

I am fully aware of the warranty implications when changing hardware charactaristics and willing to bare the consiquenses.

Please just help me get my laptop back to the way it was.

Re:XTU Suddenly Disabled

Jocelyn_Intel — Thu, 19 Oct 2023 17:23:25 GMT

Hello, @VicBurger

Thank you for the information and screenshots provided.

Have you tried uninstalling and reinstalling the XTU tool? These are the instructions to uninstall the XTU correctly: How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU)

Regarding your question, please be aware that Intel® Extreme Tuning Utility displays various controls and provides access to features based on the system's motherboard and processor configurations. Not all processors provide real-time support for all controls. Motherboard manufacturers can restrict access to various controls that prevent the user from overclocking those settings.

The BIOS update that you installed might have any restrictions in this area, if this is the case, it would be out of our scope. If reinstalling the XTU tool doesn't work, I will do some research on this, but I wanted to let you know the above first. This is also specified in this article, which mentions this in the question that matches your current issue: Common Issues and Resolutions for Intel® Extreme Tuning Utility

In the meantime, please run the following utility and attach the report, it tests the processor's health as I see the system is up to date in the SSU report:

Intel® Processor Diagnostic Tool

Note: Please attach the complete Screenshot or click on "File", select the "View Results File" option, save, and attach the report.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Re:XTU Suddenly Disabled

VicBurger — Tue, 24 Oct 2023 02:41:34 GMT

I have uninstalled and reinstalled XTU several times. Even with different BIOS settings. The XTU features are still disabled.

Alright. So this issue leans more in the direction of HP's new F11 BIOS update. Coz I've been running F9 previously and ALL XTU settings and features worked perfectly.

But could it be that "HP also slipped in a microcode update into the latest Windows Update", saw A LOT of these issues on various different forums regarding "Windows Updates suddently blocking XTU features" too.

I've done the diagnostics tool. Please find attached. Everything seems fine.

How am I going to undervolt the CPU now to ensure it does not thermal trottle anymore? Let's be honest the 13900, in general, rapidly reaches very high temps and it's always safe to keep temps down, to ensure a longer life span. Currently my cinebench r23 score with the disabled XTU features dropped from 28500 to 20300 because of thermal trottling.

This is a weird one. LOL

One day it's the best laptop/mobile CPU I've ever owned. The very next day it's the most frustrating.

Re:XTU Suddenly Disabled

Jocelyn_Intel — Tue, 24 Oct 2023 15:32:56 GMT

Hello, @VicBurger

Thank you for the information provided.

Regarding your question, it might be due to several causes, windows updates, BIOS updates, System Manufacturer restrictions, etc.

Now, for Thermal Throttling issues, you can check out this article which explains possible causes and solutions: What Is Throttling and How Can It Be Resolved?

However, since this is a laptop and as recommended in the article above, we recommend you contact your System Manufacturer before making any changes in the BIOS or so and receive assistance with the overheating issue: My Laptop Seems to Be Overheating

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re:XTU Suddenly Disabled

Jocelyn_Intel — Mon, 30 Oct 2023 20:50:14 GMT

Hello, @VicBurger

I hope you are doing great.

As we have not heard back from you, we will proceed to close this thread now.

If you need any further assistance with other matters, please feel free to contact us back and submit a new question as this thread will no longer be monitored.

Best regards,

Jocelyn M.

Intel Customer Support Technician.