topic CPU Failed in Mobile and Desktop Processors

CPU Failed

JosephWu — Thu, 09 Nov 2023 01:58:39 GMT

I have a MSI Z590-A Pro motherboard with intel i7-10700k CPU for years.
I just buy an i7-11700k CPU from Amazon but not POST.
I guess I damage the pin in socket.
So I buy another MSI Z590-A Pro motherboard from NewEgg.com and still not boot.
The EZ Debug LED on Motherboard shows CPU Failed.
How can I know this is CPU failed or Motherboard failed?

Thanks

Joseph

Re: CPU Failed

JosephWu — Fri, 10 Nov 2023 15:23:42 GMT

Never mind, it work after I reset the BIOS on Motherboard

Re:CPU Failed

Jose_Intel — Fri, 10 Nov 2023 18:11:22 GMT

Hello @JosephWu

Thank you for posting on the Intel️® communities.

We're happy to hear that the problem has been resolved by resetting the BIOS, now enjoy your new Intel® Core™ i7-11700K Processor. This information might be useful for other members of the community. As the issue is now fixed, we'll be closing the thread. If you require further assistance, please start a new question as this one will no longer be monitored.

Best regards,

Jose B.

Intel Customer Support Technician