topic Re: Please check your Processor Thermal Solution in Mobile and Desktop Processors

Please check your Processor Thermal Solution

idata — Mon, 30 Jan 2017 20:14:24 GMT

Hello,

My PC was working well but since one week, it regularly shuts down when unexpected.

I tried the Intel Processor Diag tool and I obtain an error on Temp.

the file of test is the folowwing.

I need HELP

Thank you

--- IPDT64 - Revision: 4.0.0.29

--- IPDT64 - Start Time: 30/01/2017 19:03:55

CPU1

Intel(R) spbc Module Test

Module Version: 1.0.8.64b.W

Start Time: Mon Jan 30 19:03:55 2017

Test Result - PASS

..!!..Processor under test is verified as 'PRODUCTION'..!!..

Processor Manufacturer: GenuineIntel

Processor Brand String: Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz

End Time: Mon Jan 30 19:03:58 2017

Total Time: seconds: 3

--------------------------------------------------------------------

CPU1

Genuine Intel CPU Test

Module Version: 1.0.12.64b.W

Start Time: Mon Jan 30 19:03:58 2017

Test Result - PASS

Expected: GenuineIntel

Detected: GenuineIntel

End Time: Mon Jan 30 19:03:58 2017

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

CPU Brand String Test

Module Version: 1.0.14.64b.W

Start Time: Mon Jan 30 19:03:58 2017

Test Result - PASS

Expected: Intel(R) Core(TM) CPU @

Detected: Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz

Intel(R) Core(TM) processor detected..!!..

End Time: Mon Jan 30 19:03:58 2017

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

Floating Point Test

Module Version: 1.0.11.64b.W

Start Time: Mon Jan 30 19:03:58 2017

AVX is NOT supported in your OS

FMA3 not supported

Test Result - PASS

Million Floating Points per Second, MFLOPS: 363.09

Error: 0

--- Floating Point Test Passed!!!---

End Time: Mon Jan 30 19:04:00 2017

Total Time: seconds: 2

--------------------------------------------------------------------

CPU1

Prime Number Generation Test

Module Version: 1.0.13.64b.W

Start Time: Mon Jan 30 19:04:00 2017

AVX is NOT supported in your OS

Test Result - PASS

Operation Per Second: 381700

Error: 0

--- Prime Number Generation Test Passed!!!---

End Time: Mon Jan 30 19:04:02 2017

Total Time: seconds: 2

--------------------------------------------------------------------

CPU1

Cache Test

Module Version: 1.0.11.64b.W

Start Time: Mon Jan 30 19:04:02 2017

Test Result - PASS

--- Reading Cache Size ---

- Detected L1 Data Cache Size --> 32

- Detected L1 Inst Cache Size --> 32

- Detected L2 Cache Size --> 256

- Detected L3 Cache Size --> 8192

Cache Size Test Passed!!!

End Time: Mon Jan 30 19:04:02 2017

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

MMXSSE Test

Module Version: 1.0.11.64b.W

Start Time: Mon Jan 30 19:04:02 2017

Test Result - PASS

--- Determining MMX - SSE capabilities ---

--- CPU FEATURES DETECTION FOR ---

--- MMX SSE ---

MMX - MMX Supported --> Yes

SSE - SSE Supported --> Yes

SSE2 - SSE2 Supported --> Yes

SSE3 - SSE3 Supported --> Yes

SSSE3 - SSSE3 Supported --> Yes

SSE4.1 - SSE4.1 Supported --> Yes

SSE4.2 - SSE4.2 Supported --> Yes

--- MMX SSE - capabilities check complete ---

MMX Test Result --- PASS

SSE Test Result --- PASS

SSE2 Test Result --- PASS

SSE3 Test Result --- PASS

SSSE3 Test Result --- PASS

SSE4.1 Test Result --- PASS

SSE4.2 Test Result --- PASS

End Time: Mon Jan 30 19:04:02 2017

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

FMA3 Test

Module Version: 1.0.10.64b.W

Start Time: Mon Jan 30 19:04:03 2017

Test Result - PASS

--- CPU Features Detection ---

FMA3 - Supported --> No

FMA3 support is NOT detected on your Processor

FMA3 Test Result --- Not Tested

End Time: Mon Jan 30 19:04:03 2017

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

AVX Test

Module Version: 2.0.8.64b.W

Start Time: Mon Jan 30 19:04:03 2017

Test Result - PASS

--- CPU Features Detection ---

AVX - Supported --> No

AVX2 - Supported --> No

AVX512 - Supported --> No

AVX OS Support - Supported --> No ---> No Test Required

AES - Supported --> No ---> No Test Required

PCLMULQDQ - Supported --> No ---> No Test Required

Minimum Operating System requirements are

Windows 10,8.1,8,7 SP1, Windows Server 2008 R2 SP1

Linux kernel version 2.6.30

End Time: Mon Jan 30 19:04:03 2017

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

IMC Test

Module Version: 1.0.8.64b.W

Start Time: Mon Jan 30 19:04:03 2017

Test Result - PASS

--- Reading Memory Size ---

...

Re: Please check your Processor Thermal Solution

idata — Tue, 31 Jan 2017 01:36:07 GMT

Hello city35:

Thank you very much for providing the results of the Intel® Processor Diagnostics Tool.

Normally, we should be able to verify the clock speed of the processor, the expected and the one detected, for some reason that information is not showing in the report.

Could you please run the tool again in order to verify if we can get that information?

Are you doing overclocking?

How often is the PC going off by itself, after a few hours?

Besides the fan that came with the processor, are you using another cooling solution inside the case?

Do you have the option to use a different processor on your board or to test your processor on a different board?

Any further questions, please let me know.

Regards

Alberto

Re: Please check your Processor Thermal Solution

idata — Tue, 31 Jan 2017 18:21:34 GMT

Hello Alberto,

please find bellow the new test.

the CPU is clearly overlocked!!!

Expected CPU Frequency: 2.93

Detected CPU Frequency: 3.56666

But, i didn't made any modification. I don't know how to do that.

Can you explain, how I can recover the normal situation??

thank you

regards

------------------------------------

--- IPDT64 - Revision: 4.0.0.29

--- IPDT64 - Start Time: 31/01/2017 18:12:53

CPU1

Intel(R) spbc Module Test

Module Version: 1.0.8.64b.W

Start Time: Tue Jan 31 18:12:53 2017

Test Result - PASS

..!!..Processor under test is verified as 'PRODUCTION'..!!..

Processor Manufacturer: GenuineIntel

Processor Brand String: Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz

End Time: Tue Jan 31 18:12:53 2017

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

Genuine Intel CPU Test

Module Version: 1.0.12.64b.W

Start Time: Tue Jan 31 18:12:53 2017

Test Result - PASS

Expected: GenuineIntel

Detected: GenuineIntel

End Time: Tue Jan 31 18:12:54 2017

Total Time: seconds: 1

--------------------------------------------------------------------

CPU1

CPU Brand String Test

Module Version: 1.0.14.64b.W

Start Time: Tue Jan 31 18:12:54 2017

Test Result - PASS

Expected: Intel(R) Core(TM) CPU @

Detected: Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz

Intel(R) Core(TM) processor detected..!!..

End Time: Tue Jan 31 18:12:54 2017

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

Floating Point Test

Module Version: 1.0.11.64b.W

Start Time: Tue Jan 31 18:12:54 2017

AVX is NOT supported in your OS

FMA3 not supported

Test Result - PASS

Million Floating Points per Second, MFLOPS: 448.695

Error: 0

--- Floating Point Test Passed!!!---

End Time: Tue Jan 31 18:12:56 2017

Total Time: seconds: 2

--------------------------------------------------------------------

CPU1

Prime Number Generation Test

Module Version: 1.0.13.64b.W

Start Time: Tue Jan 31 18:12:56 2017

AVX is NOT supported in your OS

Test Result - PASS

Operation Per Second: 505975

Error: 0

--- Prime Number Generation Test Passed!!!---

End Time: Tue Jan 31 18:12:58 2017

Total Time: seconds: 2

--------------------------------------------------------------------

CPU1

Cache Test

Module Version: 1.0.11.64b.W

Start Time: Tue Jan 31 18:12:58 2017

Test Result - PASS

--- Reading Cache Size ---

- Detected L1 Data Cache Size --> 32

- Detected L1 Inst Cache Size --> 32

- Detected L2 Cache Size --> 256

- Detected L3 Cache Size --> 8192

Cache Size Test Passed!!!

End Time: Tue Jan 31 18:12:58 2017

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

MMXSSE Test

Module Version: 1.0.11.64b.W

Start Time: Tue Jan 31 18:12:58 2017

Test Result - PASS

--- Determining MMX - SSE capabilities ---

--- CPU FEATURES DETECTION FOR ---

--- MMX SSE ---

MMX - MMX Supported --> Yes

SSE - SSE Supported --> Yes

SSE2 - SSE2 Supported --> Yes

SSE3 - SSE3 Supported --> Yes

SSSE3 - SSSE3 Supported --> Yes

SSE4.1 - SSE4.1 Supported --> Yes

SSE4.2 - SSE4.2 Supported --> Yes

--- MMX SSE - capabilities check complete ---

MMX Test Result --- PASS

SSE Test Result --- PASS

SSE2 Test Result --- PASS

SSE3 Test Result --- PASS

SSSE3 Test Result --- PASS

SSE4.1 Test Result --- PASS

SSE4.2 Test Result --- PASS

End Time: Tue Jan 31 18:12:58 2017

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

FMA3 Test

Module Version: 1.0.10.64b.W

Start Time: Tue Jan 31 18:12:59 2017

Test Result - PASS

--- CPU Features Detection ---

FMA3 - Supported --> No

FMA3 support is NOT detected on your Processor

FMA3 Test Result --- Not Tested

End Time: Tue Jan 31 18:12:59 2017

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

AVX Test

Module Version: 2.0.8.64b.W

Start Time: Tue Jan 31 18:12:59 2017

Test Result - PASS

--- CPU Features Detection ---

AVX - Supported --> No

AVX2 - Supported --> No

AVX512 - Supported --> No

AVX OS Support - Supported --> No ---> No Test Required

AES - Supported --> No ---> No Test Required

PCLMULQDQ - Supported --> No ---> No Test Required

Minimum Operating System requirements are

Windows 10,8.1,8,7 SP1, Windows Server 2008 R2 SP1

Linux kernel version 2.6.30

End Time: Tue Jan 31 18:12:59 2017

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

IMC Test

Module Version: 1.0.8.64b.W

Start Time: Tue Jan 31 18:12:59 2017

Test Result - PASS

--- Reading Memory Size ---

Detected Memory Size is --> 8.00GB

--- Subtest - Memory Size Test Passed!!! ---

--- Integrated Memory Controller Stress Test ---

Memory to be allocated = 1048576 byte

Memory Allocated.

Test 1 Ones and Zeros Moving Inversions write operations - Passed

Test 1 Ones and Zeros Moving Inversions verification operations - Passed

Test 2 32Bits Sliding Ones write operations - Passed

Test 2 32Bits Sliding Ones verification operations - Passed

Test 3 32Bits Sliding Zero write operations - Passed

Test 3 32Bits Sliding Zero verification operations - Passed

Memory Deallocated.

--- Subtest - Memory Stress Test Passed!!! ---

Integrated Memory Controller Stress Test Passed!!!

End Time: Tue Jan 31 18:13:00 2017

Total Time: seconds: 1

--------------------------------------------------------------------

CPU1

PCH Test

Module Version: 1.0.10.64b.W

Start Time: Tue Jan 31 18:13:00 2017

Test Result - PASS

LPC deviceID = 0x3b02

Chipset : Intel(R) P55 Chipset

Chipset Stepping : B3

2 device connected to PCI-to-PCI Bridge Controller

1 : Contr�leur IDE standard double canal PCI

2 : Contr�leur d�h�te compatible OH...

Re: Please check your Processor Thermal Solution

idata — Tue, 31 Jan 2017 22:58:59 GMT

Hello city35:

Thank you very much for letting us know that information.

Normally in this case what we recommend to is set the BIOS to defaults, that should be enough to stop the processor for getting overclocked.

There are some scenarios where the board under the default BIOS settings still overclocks the processor, in that case if after trying to restore the BIOS to defaults the problem persists, the best thing to do will be to get in contact with the manufacturer of the board:

Gigabyte's phone number: 1 626-854-9338

Gigabyte's support site: http://www.gigabyte.us/support-downloads/support-downloads.aspx http://www.gigabyte.us/support-downloads/support-downloads.aspx

Any further questions, please let me know.

Regards

Alberto

Re: Please check your Processor Thermal Solution

idata — Wed, 01 Feb 2017 20:08:11 GMT

Hello Alberto,

I entered in the bios and it seems that the cpu is in its normal state !!!

Expected CPU Frequency: 2.93

Detected CPU Frequency: 2.93107

I did the test again and I have allways an error

do you some other advices?

thank you

regards

Christophe

---------------------

--- IPDT64 - Revision: 4.0.0.29

--- IPDT64 - Start Time: 01/02/2017 20:03:07

CPU1

Intel(R) spbc Module Test

Module Version: 1.0.8.64b.W

Start Time: Wed Feb 1 20:03:07 2017

Test Result - PASS

..!!..Processor under test is verified as 'PRODUCTION'..!!..

Processor Manufacturer: GenuineIntel

Processor Brand String: Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz

End Time: Wed Feb 1 20:03:07 2017

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

Genuine Intel CPU Test

Module Version: 1.0.12.64b.W

Start Time: Wed Feb 1 20:03:07 2017

Test Result - PASS

Expected: GenuineIntel

Detected: GenuineIntel

End Time: Wed Feb 1 20:03:07 2017

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

CPU Brand String Test

Module Version: 1.0.14.64b.W

Start Time: Wed Feb 1 20:03:08 2017

Test Result - PASS

Expected: Intel(R) Core(TM) CPU @

Detected: Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz

Intel(R) Core(TM) processor detected..!!..

End Time: Wed Feb 1 20:03:08 2017

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

Floating Point Test

Module Version: 1.0.11.64b.W

Start Time: Wed Feb 1 20:03:08 2017

AVX is NOT supported in your OS

FMA3 not supported

Test Result - PASS

Million Floating Points per Second, MFLOPS: 456.527

Error: 0

--- Floating Point Test Passed!!!---

End Time: Wed Feb 1 20:03:10 2017

Total Time: seconds: 2

--------------------------------------------------------------------

CPU1

Prime Number Generation Test

Module Version: 1.0.13.64b.W

Start Time: Wed Feb 1 20:03:10 2017

AVX is NOT supported in your OS

Test Result - PASS

Operation Per Second: 634591

Error: 0

--- Prime Number Generation Test Passed!!!---

End Time: Wed Feb 1 20:03:12 2017

Total Time: seconds: 2

--------------------------------------------------------------------

CPU1

Cache Test

Module Version: 1.0.11.64b.W

Start Time: Wed Feb 1 20:03:12 2017

Test Result - PASS

--- Reading Cache Size ---

- Detected L1 Data Cache Size --> 32

- Detected L1 Inst Cache Size --> 32

- Detected L2 Cache Size --> 256

- Detected L3 Cache Size --> 8192

Cache Size Test Passed!!!

End Time: Wed Feb 1 20:03:12 2017

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

MMXSSE Test

Module Version: 1.0.11.64b.W

Start Time: Wed Feb 1 20:03:12 2017

Test Result - PASS

--- Determining MMX - SSE capabilities ---

--- CPU FEATURES DETECTION FOR ---

--- MMX SSE ---

MMX - MMX Supported --> Yes

SSE - SSE Supported --> Yes

SSE2 - SSE2 Supported --> Yes

SSE3 - SSE3 Supported --> Yes

SSSE3 - SSSE3 Supported --> Yes

SSE4.1 - SSE4.1 Supported --> Yes

SSE4.2 - SSE4.2 Supported --> Yes

--- MMX SSE - capabilities check complete ---

MMX Test Result --- PASS

SSE Test Result --- PASS

SSE2 Test Result --- PASS

SSE3 Test Result --- PASS

SSSE3 Test Result --- PASS

SSE4.1 Test Result --- PASS

SSE4.2 Test Result --- PASS

End Time: Wed Feb 1 20:03:12 2017

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

FMA3 Test

Module Version: 1.0.10.64b.W

Start Time: Wed Feb 1 20:03:12 2017

Test Result - PASS

--- CPU Features Detection ---

FMA3 - Supported --> No

FMA3 support is NOT detected on your Processor

FMA3 Test Result --- Not Tested

End Time: Wed Feb 1 20:03:12 2017

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

AVX Test

Module Version: 2.0.8.64b.W

Start Time: Wed Feb 1 20:03:13 2017

Test Result - PASS

--- CPU Features Detection ---

AVX - Supported --> No

AVX2 - Supported --> No

AVX512 - Supported --> No

AVX OS Support - Supported --> No ---> No Test Required

AES - Supported --> No ---> No Test Required

PCLMULQDQ - Supported --> No ---> No Test Required

Minimum Operating System requirements are

Windows 10,8.1,8,7 SP1, Windows Server 2008 R2 SP1

Linux kernel version 2.6.30

End Time: Wed Feb 1 20:03:13 2017

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

IMC Test

Module Version: 1.0.8.64b.W

Start Time: Wed Feb 1 20:03:13 2017

Test Result - PASS

--- Reading Memory Size ---

Detected Memory Size is --> 8.00GB

--- Subtest - Memory Size Test Passed!!! ---

--- Integrated Memory Controller Stress Test ---

Memory to be allocated = 1048576 byte

Memory Allocated.

Test 1 Ones and Zeros Moving Inversions write operations - Passed

Test 1 Ones and Zeros Moving Inversions verification operations - Passed

Test 2 32Bits Sliding Ones write operations - Passed

Test 2 32Bits Sliding Ones verification operations - Passed

Test 3 32Bits Sliding Zero write operations - Passed

Test 3 32Bits Sliding Zero verification operations - Passed

Memory Deallocated.

--- Subtest - Memory Stress Test Passed!!! ---

Integrated Memory Controller Stress Test Passed!!!

End Time: Wed Feb 1 20:03:13 2017

Total Time: seconds: 0

--------------------------------------------------------------------

CPU1

PCH Test

Module Version: 1.0.10.64b.W

Start Time: Wed Feb 1 20:03:13 2017

Test Result - PASS

LPC deviceID = 0x3b02

Chipset : Intel(R) P55 Chipset

Chipset Stepping : B3

2 device connected to PCI-to-PCI Bridge Controller

1 : Contr�leur IDE standard double canal PCI

2 : Contr�leur d�h�te compatible OHCI 1394 Texas Instruments

No device connecte...

Re: Please check your Processor Thermal Solution

idata — Thu, 02 Feb 2017 00:45:06 GMT

Hello city35:

Thank you very much once again for letting us know those details.

At this point the next thing to do if you have the option of course will be to swap parts, either to test your board with a different processor or test your processor on a different board, because the problem could be related to either one of those components.

If there is a PC repair store close to you, they might be able to do that for you and swap parts to find out the root of the problem.

In some cases by adding another cooling solution or fan the problem gets fixed, but that will depend on the case you are using and if it has the option to do that.

Could you please provide the part number of the memory RAM you are using?

You can see it on the stick itself, this is in order to make sure the memory is fully compatible with the processor.

If you are using more than one memory stick, please test the PC with one memory stick at the time, this is in order to rule out a possible problem with the stick itself.

Please let me know the results of trying the steps above.

Any questions, please let me know.

Regards

Alberto

Re: Please check your Processor Thermal Solution

idata — Sun, 05 Feb 2017 12:03:01 GMT

Dear Alberto,

I think that the values of the Detected CPU Frequency is the cpu freq when the test is ended. It means, if the test is wrong, the Detected CPU Frequency is the freq at the last test value, and if the test is ok, the Detected CPU Frequency is the expected one, because the cpu has time to come back at its normal value.

I cleaned the heater of the CPU and I replace the thermal grease.

I tried the Intel extrem tuning utility and the cpu stress test. the cpu freq is allways varying (1.2 - 3.0 Ghz) and the cpu temp is allways at the maximum 99°.

do you think that if I change the fan of the CPU, I can obtain a better temp regulation?

thank you

Regards

Christophe

Re: Please check your Processor Thermal Solution

idata — Tue, 07 Feb 2017 17:34:11 GMT

Hello city35:

Yes, as a troubleshoot step that is always an option, to test the PC with a different fan could fix the temperature problem, also it will help us to rule out a possible problem with the fan itself. Based on the report from both the diagnostics tool and the XTU it seems to be the processor is in fact getting overheated, and yes you are right about the detected CPU frequency, that is how it works. On the processor diagnostics tool the value for the temperature where it says " Received 1 degrees below max" that value should be higher than 1, to make sure there is no overheating problem.

If you have the option to use another fan please do that, same thing if you can test your processor on a different board or your board with a different processor.

Please let me know the results of using a different fan and if you have the option to swap parts.

Any questions, please let me know.

Regards

Alberto

Re: Please check your Processor Thermal Solution

idata — Thu, 16 Feb 2017 01:58:08 GMT

Hello city35:

I just wanted to check if you were able to try the steps above and if the problem persists or if it was resolved?

Any questions, please let me know.

Regards

Alberto

Re: Please check your Processor Thermal Solution

idata — Sat, 18 Mar 2017 18:12:27 GMT

Hi Alberto

soory for the late answer, but I had no time until now to work on this problem.

I changed the CPU cooler by a new one and now it works well.

thank you for all and this topic can be closed

regards

Christophe

Re: Please check your Processor Thermal Solution

idata — Tue, 21 Mar 2017 05:06:49 GMT

Hello city35:

No problem at all, we understand it takes time to do different tests on the PC.

Thank you very much for letting us know that information, we really appreciate that.

Perfect, excellent, it is great to hear the problem was resolved with the new CPU cooler and now the PC is working fine.

Any other inquiry, do not hesitate in contact us again.

Regards

Alberto